Customer Ratings & Reviews
- Model:
- QN43LS03DAFXZA
- SKU:
- 10769748
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
open-box purchase did not come with correct mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came with 50" mounting hardware, not the 43" hardware. This was not disclosed, in fact the description says it was a "slim fit" wall mount. Went back to store and they did not provide me the correct mount.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user452597,
We appreciate your feedback regarding parts missing from your TV. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Surprisingly Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very surprised that the cord that comes with The Frame TV is not the kind that can go inside the wall. The whole purpose of buying a Frame TV was because it looks like a picture on the wall. Now it looks like any other flat screen TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DownwithApple,
We appreciate you sharing your review, and we're sorry to hear of the misunderstanding regarding the specifications of your TV. The Frame TV comes with a One Connect Box, allowing you to connect your components to one separate box, not to the back of the TV. Your TV is connected to the One Connect Box with the One Invisible Connection – a translucent cable allowing you to place your TV accessories wherever works best for you.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Best Buy didn't bother showing up to install
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy failed to show on the appointment date for installation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lizz,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Frame tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is unbelievable it’s so clear, and the art app it’s fenomenal. 100 recommended
I would recommend this to a friendDO NOT SHOP AT BEST BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV and had to pick it up at a different store because they did not have it in stock. I also bought the white frame to go with this TV and they also did not have it in stock so shipped it to me. They instead sent it to the wrong address. I called twice and both agents hung up on me. I went to the store to try and get refunded and order a new one but all they would do was call the same customer service agent. They said they would not refund me because they had to do an investigation. So I have now paid for the frame and I do not have it and Best Buy refuses to refund me when the mistake was theirs. THEY HAVE STOLEN MY MONEY. DO NOT SHOP HERE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LoFo,
Please know you are leaving a review and 1-star rating for The Frame TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on The Frame TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
