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Customer Ratings & Reviews

Your price for this item is $639.99
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The comparable value price is $799.99

Customer reviews

Rating 4.5 out of 5 stars with 63 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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Cons mentioned filter

There aren't enough negative mentions yet.
89%would recommend to a friend

Customers are saying

Customers are positive about the picture quality of the 43” Class LS03D The Frame Series QLED 4K TV. Customers also appreciate the design and how it looks on the wall with the included wall mount.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-63 of 63 reviews
  • Rated 1 out of 5 stars

    Best Buy didn't bother showing up to install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy failed to show on the appointment date for installation.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Lizz,

      We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.

      Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Frame tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is unbelievable it’s so clear, and the art app it’s fenomenal. 100 recommended

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT SHOP AT BEST BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV and had to pick it up at a different store because they did not have it in stock. I also bought the white frame to go with this TV and they also did not have it in stock so shipped it to me. They instead sent it to the wrong address. I called twice and both agents hung up on me. I went to the store to try and get refunded and order a new one but all they would do was call the same customer service agent. They said they would not refund me because they had to do an investigation. So I have now paid for the frame and I do not have it and Best Buy refuses to refund me when the mistake was theirs. THEY HAVE STOLEN MY MONEY. DO NOT SHOP HERE.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      LoFo,

      Please know you are leaving a review and 1-star rating for The Frame TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.

      Should you have questions on The Frame TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung