Customer Ratings & Reviews
- Model:
- QN49Q70RAFXZA
- SKU:
- 6331756
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the excellent picture quality, easy setup, and great price of the 49" Class - LED - Q70 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the perfect size for their room and the great color and sound functionality. However, some customers find the remote control not intuitive and the speakers lacking. Additionally, a few customers mention that the TV is expensive for its features and has a 60hz refresh rate, while other models offer a 120hz refresh rate.
This summary was generated by AI based on customer reviews.
Great TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Good image and quality easy to install
I would recommend this to a friendBeautiful picture, the absolute best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Especially when paired with a newer Samsung phone.
I would recommend this to a friend- Pros mentioned:Picture quality
Great for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great colors , great sound , I recommend this 4K TV
I would recommend this to a friendBrand response from Samsung
Posted .LuiSantiago,
I'm very glad to see that you are happy with your Q70R TV. However, you have given this model a 3-star, a rating that normally associated with a certain level of dissatisfaction with the product.
If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact Samsung Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
- Samsung Ambassador
Awesome
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely recommend it this product.I’m buying another tv like this for my living room.
I would recommend this to a friendGreat picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Sound could be more powerful. Hard copy instructions lacking a lot of detail. Overall satisfied.
I would recommend this to a friendFinally a QLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box deal I couldn't pass up. I've been enjoying most of the features except the Air Play.
I would recommend this to a friendAverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture seems to be average I’m happy with it. I have the TV in the bedroom
I would recommend this to a friendGreat system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad great and professional. TV/Blue ray player and sound bar set up great
I would recommend this to a friendGood TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV - really like Samsung - Sound is bit loud on the action.
I would recommend this to a friendJob well done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.He came set everything up very happy so far. No problems at all.
I would recommend this to a friendWish it was as clear as my 50in I had.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's OK for now! I would like a bigger TV. In the near future!
I would recommend this to a friendgreat t v
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.all is good just for the price it could have had 240 motion rate
I would recommend this to a friendVery UNHAPPY with this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The color contrast and overall picture looks terrible. I can’t get it to look good and stay that way. I have to adjust it for EVERY program I watch. I’m going to return it, at this price point I should love my TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .FPorter,
Thank you for sharing your feedback.
In 2019 Samsung has introduced Intelligent Mode to all our QLED TV series.
This feature will automatically balance your picture based on lighting in your room and content that you are watching without the need for you to change picture settings. To access this feature follow these steps: Home > Settings > Intelligent Mode On
I hope these tips help to make your experience more enjoyable.
If you need assistance with any other TV features, please reach out to us at any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
- Samsung Ambassador
sound wasn't great didn't like how poor the Wi-F
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wasn't that impressed it feels like all you're paying for is the Samsung name Wi-Fi worked poorly sound didn't get that loud would prefer to buy a Hisense h9f 55 inch for 700 when it comes available
No, I would not recommend this to a friendBrand response from Samsung
Posted .Martin8085,
Thank you for sharing your feedback.
Samsung is aware of the issue and has been working on a solution. Once it is available, a firmware update will be released to remedy this issue.
Meanwhile, we recommend to reboot your TV as a temporary fix.
Please unplug TV’s power cord and re-plug in, or press power button on the remote, hold power button 5+ sec to restart the TV.
If the WiFi connection issue persists, please contact Samsung TV Support for assistance:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, my apologies for the inconveniences you have had. Thank you for your patience and for choosing Samsung.
- Samsung Ambassador
- Cons mentioned:Refresh rate
49 inch trimmed down too much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was 60hz .. 55 is 120 hz With no one connect box like the oled models. For the price paid for a top model I was disappointed. Bought a sony 900f .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sadman,
Thank you for purchasing the Samsung Q70R QLED.
I am sorry you were disappointed to find that this series does not have a One Connect Box.
Among our 2019 TV lineup, our premium Q900, Q90R, and Frame have the One Connect Box.
I am sorry that you have returned this model. If you should ever decide to give Samsung TVs another try, please know we are here to help with finding a TV that best fits your needs.
You can also browse our TV offering and full specs at: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/
You can contact us at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
We hope to regain you as a customer in the future.
- Pros mentioned:Picture quality
Samsung Q70
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great picture for just over a year, right after the warranty went out. Do not recommend.
No, I would not recommend this to a friend Not as good as I had hoped
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new 4 k to replace my 11 year old Sony You can’t really tell in the store but my old Sony is noticeably better than this new Samsung Very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Marshall,
Our Q70 R series are powered by Quantum Processor 4K, Direct Full Array 4X, Quantum HDR 8X, and deliver over a billion shades of color with precise contrast, sharp details, and fine-tuned black level.
I am very sorry to see that you were not happy with the picture quality of your unit.
Please give us the opportunity to investigate the issue and provide step-by-step troubleshooting. If this TV is performing worse than a 11-year-old TV, then something is not right.
You can reach Samsung Customer Support toll-free at 1-800-SAMSUNG (Ask for TV), or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
We look forward to hearing from you.
- Samsung Ambassador
Decent TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning. Wife hated the way the Samsung rendered the colors. The Sony x950g is a much better TV. Went with that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SonygreaterthanSamsung,
Thank you for your review of this Samsung Q70R QLED Smart TV. I am sorry that it did not work out for you.
Please know that the Q70R series offers several preset picture modes and many custom settings, allowing users to adjust images to their liking. Users can also choose configue advanced picture settings that tailor to their preference, with detailed instructions in the eManual.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
-Samsung Ambassador
Not the best TV for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to see the picture at times. Screen gets dark at times.
No, I would not recommend this to a friendSee my review comments
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please note that I had to cancel the order since the scheduled appointment for installation was changed, the second attempt for installation the person never showed up or called to indicate he/she was behind schedule. Never heard back from Best Buy to reschedule, I had to reach out myself and they were not able to accommodate me, even made trip to local Best Buy to speak with a manager but was left to deal with a sales associate who did his best to assist me. Very disappointed in Best Buy/Geek squad not willing to readjust installation schedule to fit my needs especially since the problem originated with Beat Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nathan,
Thank you for your review on this Samsung Q70R QLED Smart TV.
I am sorry you had issues with the purchase and installation experience of your TV. Your feedback is important to us and we will document your concerns.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser for LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for bringing the issue to our attention – we greatly value your feedback.
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
- Samsung Ambassador