Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are delighted by the sound quality, describing it as top-notch and amazing. They appreciate the easy setup process and the inclusion of Dolby Atmos, which enhances the overall sound experience. The soundbar's design is also praised for its sleek and stylish appearance. However, some customers have expressed concerns about the bass levels, the lack of wireless connectivity for the rear speakers, and occasional connectivity issues with the smart things app.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound on this system! It sounds like I am in a movie theater. Great value for this product.
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung sound bar Q850A review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar and rear speakers perform vey well. I replaced an older Bose system and so far I’m really satisfied with this sound system.
I would recommend this to a friend - Pros mentioned:Easy setup
Solid Choice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid system and was easy to set up. Works well with video games and movies alike. Just make sure you check to make sure your TV is compatible!
I would recommend this to a friend - Pros mentioned:Sound quality
Affordable quality audio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is spectacular out of this system. Had to play with it to get it dialed in but love the surround sound.
I would recommend this to a friend - Cons mentioned:Connectivity
In the middle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the product open box and the soundbar wasn’t working. It wouldn’t connect via Bluetooth, HDMI cord, anyway I tried. Returned it and paid the difference for brand new one and exact same thing happened to that one too. Soundbar stopped working. Unplugged for 2-days and it started working again. Time will tell if it stays working.
I would recommend this to a friendBrand response from Samsung
Posted .Hi FingersCrossed,
Thank you for sharing the issues you are experiencing with your Samsung HW-Q850A Soundbar. So we can better understand the connection problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support.
Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
We look forward to hearing from you.
~ Samsung Solutions
- Pros mentioned:Sound quality
Amazing sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound , felt I was in the movies. Quality is amazing and it’s easy to connect to Xfinity remote
I would recommend this to a friendBrand response from Samsung
Posted .Hi Lilliannvd,
Thank you for purchasing the Samsung HW-Q850A Soundbar, bringing you the ultimate 3D surround sound for your home theater with the highest level of detail and clarity. I am glad to hear you were able to easily pair with your Xfinity remote, and are enjoying the performance of your new soundbar.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
- Pros mentioned:Sound quality
Great sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this sound bar. Great overall sound quality. Actually, I have two of them. One in the living room and one in the basement man cave.
I would recommend this to a friend - Pros mentioned:Dolby atmos
WOW!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! Great sound system to go with my Samsung TV!! It makes me feel like I'm in the theatre with sound coming from all directions.
I would recommend this to a friend - Cons mentioned:Rear speakers
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this sound bar in a bundle with my tv and love it. I wish the rear speakers where true wireless but other then that it has great sound
I would recommend this to a friend - Pros mentioned:Easy setup
Awesome system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an incredible sounds system. Easy set up. Quickly paid with my tv. Surround sound works great. Great for cranking music. Love it.
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Soundbar replaced an older Polk Soundbar and blows it away! It sounds like a movie theater now. It has nice highs and deep lows.
I would recommend this to a friend - Pros mentioned:Sound quality
Love this!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding! Crisp & clear surround sound. Feels like your at the game/ theater / concert. Fits perfectly under my tv.
I would recommend this to a friend - Pros mentioned:Sound quality
Lovely, rich sound and Bluetooth is awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, great sound and I love the rear speakers being connected to the front via small Bluetooth transmitter.
I would recommend this to a friend - Pros mentioned:Price
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is ok. I returned and upgraded to the 950. Much better sound. Ok for the price.
No, I would not recommend this to a friend - Pros mentioned:Dolby atmos
Soundbar review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I may never go to a movie theater again. The sound puts you right in the middle of the action.
I would recommend this to a friend - Pros mentioned:Sound quality
Nice sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a all in one system that quit working. Went with this bad boy and its awesome
I would recommend this to a friend - Cons mentioned:Rear speakers
Good, could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to pair with a wall mounted 65” LG OLED CX. I’m not a huge fan of the rears, the box they plug into needs a wall mount option and I’d rather they use standard speaker wire not molded. I’ve disabled the mic as I already have Alexa and the speaker integrated version has a hard time picking up my voice vs what’s coming from itself.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RonR!
Thank you for purchasing the HW-Q850A soundbar and for your review. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. Your feedback regarding the design of the rear speakers and the performance of the built in Alexa is important to us and will be shared with our product teams.
Should you ever have any questions or concerns or need help with settings or features, please contact Samsung Customer Support at
1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1. More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2. Manuals & Software
3. Warranty Info
4. Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Dolby atmos
Best 5.1 system.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best 5.1 system. I watched Shang Chi and the sound effect was awesome. Doesn't really tested the Atmos content.
I would recommend this to a friend - Cons mentioned:Rear speakers
Samsung 5.1.2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall quality. The rear “wireless” speakers are not truly wireless.
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome sound bar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this bad boy on sale and it's a great sound bar. Everything you want in this item.
I would recommend this to a friend