Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are delighted by the sound quality, describing it as top-notch and amazing. They appreciate the easy setup process and the inclusion of Dolby Atmos, which enhances the overall sound experience. The soundbar's design is also praised for its sleek and stylish appearance. However, some customers have expressed concerns about the bass levels, the lack of wireless connectivity for the rear speakers, and occasional connectivity issues with the smart things app.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Samsung Surround
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar system provides quality surround experience.
I would recommend this to a friend - Pros mentioned:Sound quality
Must have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great make watching tv enjoyable again
I would recommend this to a friend - Pros mentioned:Sound quality
an excellent sound system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent sound system which was installed by the Geek Squad along with a new TV.
I would recommend this to a friend - Pros mentioned:Sound quality
Theater system
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound system that was a much needed item in the home. The sound is amazing
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from a dedicated theater room, this sound bar is good. Better than expected.
I would recommend this to a friend - Pros mentioned:Sound quality
Great!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Feels great - perfect sound and easy setup
I would recommend this to a friend - Pros mentioned:Sound quality
Good quality sound bar for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good system overall and happy with the sound and quality.
I would recommend this to a friend - Cons mentioned:Bass
Overall good product with average bass performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good build quality but disappointing bass performance.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Samsung sounds!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System sounds great! We love watching our new TV with our new sound system!
I would recommend this to a friend - Pros mentioned:Sound quality
Sounds great makes watching a movie a lot more exc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great makes watching a movie a lot more exciting
I would recommend this to a friend - Pros mentioned:Sound quality
Great system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system is easy to install and use. Great sound too! Highly recommended
I would recommend this to a friend - Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This surround sound is awesome i feel like I’m at the movie theater while watching movies.
I would recommend this to a friend - Pros mentioned:Price
Great soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great great deal considering i for it 500$ off
I would recommend this to a friend - Pros mentioned:Sound quality
Review of our Samsung surround sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We Love the sound. It really Makes movies come alive!!
I would recommend this to a friend - Pros mentioned:Sound quality
Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new sound system! Goes great with the new TV. Highly recommend!
I would recommend this to a friend - Pros mentioned:Price
Sound system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price! Bought it on sale for almost 300 dollars off.
I would recommend this to a friend HW-Q850T 5.1.2ch Soundbar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is excellent, BUT the sound drops out. Time frame is from every 5 to 15 minutes. I cannot find any support for this problem. I turn the TV & Soundbar off with TV remote. Then turn the TV back on with the TV remote and turn the Soundbar back on with the Soundbar remote. Work for short while, then starts over again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DonM!
Thank you for purchasing the Samsung HW-Q850A Soundbar. We appreciate your feedback regarding the issues you are experiencing with your unit. Please try updating to the latest firmware by following the steps below.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website and click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
Should you need any additional assistance troubleshooting this issue, please reach out to Samsung Customer Support at:
1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1. More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2. Manuals & Software
3. Warranty Info
4. Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Dolby atmos
Sound bar
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound bar by far that I have purchased. Comes with a very nice subwoofer.
I would recommend this to a friend - Pros mentioned:Sound quality
Speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, great sound, bought on sale, love the wifi capabilities
I would recommend this to a friend - Pros mentioned:Sound quality
Movie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall happy with what ingot for my money. Install was easy and sounds great.
I would recommend this to a friend