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Customer Ratings & Reviews

Your price for this item is $249.99
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The comparable value price is $999.99

Customer reviews

Rating 4.4 out of 5 stars with 628 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are delighted by the sound quality, describing it as top-notch and amazing. They appreciate the easy setup process and the inclusion of Dolby Atmos, which enhances the overall sound experience. The soundbar's design is also praised for its sleek and stylish appearance. However, some customers have expressed concerns about the bass levels, the lack of wireless connectivity for the rear speakers, and occasional connectivity issues with the smart things app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 628 reviews
  • Rated 5 out of 5 stars

    Clean impressive sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound with no delay in audio/video sync. This is my first surround system that was incredibly simple to set up. Sounds so real I'm not used to it yet and I'll catch myself thinking something is actually behind me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pleased

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a enjoyable experience with this product so far just bought a Samsung TV to go with it now so I can hear the Q-SYMPHONY will update later.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    ok

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thought the rear speakers would be as simple as plugging in power and pairing via Bluetooth, but no so much. has a module that needs power then you have to run wires from the module to the speakers. this setup just didn't work for me and my living room setup. returned it and ended up spending the money on a Bose system. did hook up the sound bar and sub and the sound was decent.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JMFR,

      Thank you for your review of the HW-Q850A Samsung Soundbar. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience.

      Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.

      Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals, Software, & Warranty Info

      We hope to regain you as a customer in the future.

      ~ Samsung Solutions Samsung

  • Rated 5 out of 5 stars

    Bang for the buck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent sound bar and satellite speakers work flawlessly. If I had to critique anything, it would be I wish that the speaker wires were longer. I purchased these on sale on Black Friday and I have no regrets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this from a 2017 Samsung soundbar and the experience has been night and day. I positioned the subwoofer in the back of my room and angled the speaker toward the center couch and the bass is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Pair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the samsung 5.1.2 pairs well with the Samsung OLED TV. very happy that this recommendation was made by our home consultant. it was a difficult decision because of the remote consultation, but we were pleased with how it turned out

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Easy setup
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Immersive surround sound in 10 minutes..

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing how far sound bars have come and the Samsung Q850a is a great example. The bar itself is relatively compact and well built, offering outstanding sound quality and imaging when paired with the accompanying subwoofer and rear speakers. The Dolby Atmos processing is an absolute experience and pretty eye opening, even coming from a Dolby Digital 6.1 setup. The “height” speakers get all the fanfare when talking Atmos, but it’s also a completely different way of processing surround audio vs traditional Dolby Digital. Atmos surround is object based, giving individual sounds more isolation and flexibility to travel around you, versus traditional Dolby Digital, which is channel based and only allows sound to move in broad strokes. So while ceiling mounted “height” speakers help Atmos sound more immersive, there’s still a notable difference without them. My main setup is a Dolby Digital 6.1 setup with 3 large speakers for the front stage, a sub, 2 surround sides, and 2 surround center back effect speakers. Yet, this simple Samsung Atmos soundbar had me giddy with how the sound traveled around me. Watching “Black Summer” on Netflix was a delight, with screams, growls, and bullets traveling around me and in the distance. Atmos does a great job making the surround sound experience more immersive and it kind of reminded me of what it was like going from Pro Logic to Dolby Digital. Except with the Q850 kit, it’s easier than ever to experience surround sound, because you barely have to run any wires. SETUP The Q850A comes with the main sound bar, a wireless subwoofer, 2 rear satellite speakers, and a “wireless” receiver. The rear speakers are promoted as wireless, but you still have to run a speaker cable from them to the wireless receiver. It’s a lot easier than having to run speaker wires across the room and hiding them, which is usually the worst part of installing surround systems, but it’s not truly wireless. That said, these small rear speakers offer surprisingly full sound and do their jobs very well. Fortunately, the subwoofer is also wireless and just needs to be plugged into an outlet. Pairing all of the speakers to the main sound bar is pretty simple and stays connected even after unplugging them. The sound bar itself has 1 hdmi input, 1 hdmi output, 1 optical audio input, a micro usb service port, and even bluetooth connectivity. For settings there’s DSP mode (standard, surround, game pro, adaptive), AVA (Active Voice Amplifier), bass, treble, and speaker levels for center, front height, subwoofer, and rear effects. There’s also a few more options in the Samsung SmartThings app, which is worth downloading. Those include bass enhancement, voice enhancement, night mode, and a few things you can also change with the included remote. The kit also comes with 2 brackets to wall mount the center speaker, if you choose to do so. From a connection standpoint, everything was super easy, especially compared to traditional surround sound systems. My only issue with the setup is that Samsung doesn’t give you much information on the software end of things. Like what AVA does, what the different DSP modes do, and especially what the Virtual setting is for. I think it’s for a virtual rear fill if you don’t have rear spears connected, but I’m not sure. Bluetooth is pretty easy to connect, but it doesn’t stay paired to the last device after you turn it off and then back on. Not a hassle with a phone or computer, but for my projector I have to disconnect and then rediscover the bluetooth connection every time I turn the projector off/on. I hope this gets fixed with a firmware update, because my other speaker automatically pairs to the projector when I turn them on. SOUND Outstanding. Dialogue is clear, mains are well balanced, the subwoofer thumps, and there’s awesome sound isolation and positioning. The front height speakers in the soundbar do a good job of bouncing sound off of the ceiling and really do add a nice sense of height to the front stage. The rear speakers are tiny and do not fire upward, but they do a great job. You won’t get the height effect like the front speakers, but are still impressive at ear level. I’m still a bit undecided on which DSP mode I prefer, but it also depends on content. Standard is great for Atmos and 5.1 encoded material, and the Adaptive and Surround modes did a great job converting 2 channel audio into surround. The most notable thing about the sound was how clear dialogue comes out, which is a blessing for those a bit hard of hearing. The only thing you can adjust on the subwoofer is the volume, but it fills out a medium to large room well. It’s not window rattling, but it has enough presence to fill out the sound and be felt. I didn’t have any problems with audio sync issues, but there’s a setting that allows you to adjust the delay if needed. OVERALL I’ve been a home theater junky since I was a little kid, and I’m amazed at how fast you can set up a quality surround sound system nowadays. Not having to run speaker wires across the other end of the room for the rear speakers makes the job incredibly easier, and I had it all up and running within 10 minutes. The Dolby Atmos immersion is an absolute experience that will have everyone looking to the other ends of the room. In fact, I’m impressed enough that I’m looking up Atmos AV receivers to replace my old Denon 6.1 in my main setup. If you’re looking for true surround sound with the convenience and small footprint of a sound bar, I highly recommend the Samsung Q850A. It’s not perfect, but it sounds great and makes a really fun and immersive experience once it’s dialed in.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi BIGASN!

      Thank you for purchasing the Samsung HW-Q850A soundbar giving you the ultimate 3D surround sound for your home theater with the highest level of detail and clarity.

      The Q850A features four different sound modes allowing you to adjust the settings to your preference. STANDARD, SURROUND, GAME PRO, or ADAPTIVE SOUND.

      STANDARD outputs the original sound.
      SURROUND Provides a wider sound field than standard.
      GAME PRO Provides stereoscopic sound to immerse you in the action while gaming.
      ADAPTIVE SOUND Analyzes the content in real time and automatically provides the optimal sound field based on the characteristics of the content

      If you need further assistance, please know we are here to help. You can reach Samsung Customer Support at:

      1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Rated 5 out of 5 stars

    Definitely legit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar goes great with my Qn90 i just bought.. the surround speakers are a nice touch and still have me looking around thinking im hearing things but its just the speaker's lol. Sub has nice bass also

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for Samsung TV - Simple to integrate

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Make sure you note that the back speakers ARE NOT wireless. Otherwise, product is excellent and you should buy this especially if you have a Samsung tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung soundbar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the greatest purchase. This sound is great the cost was great. I keep thinking that I hear things behind me or in front of me around me because it's so crisp and clear I would totally recommend this soundbar!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pleased with the sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rear surround speakers are a little on the tinny side but overall, a very good soundbar setup. Bass shakes the couch when the soundtrack calls for it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't last

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for a little under a year and it suddenly stopped working.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome for movies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome upgrade to my previous surround sound system. We have it in use with an 85-inch Q80A QLED 4K tv and it's like being at the theater. The whole room rumbles during action and adventure movies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The one where you can hear

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound system took my home theater to the next level. I didnt know I was missing out on so many sound effects. I mean, I'm not deaf or anything. But its crazy how this changes your movie watching experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing sounds from all around

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing surround audio. Even the most basic programs sound better but when the progams truly uses Dolby, its amazing. Sports are really interesting as sounds from the crowd will come from behind you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great surround in small package

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding surround for those with limited space. If you have the room, the 950A is even better. This is perfect for those smaller tv’s and rooms. You do get surround with this one though.

    I would recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 2 out of 5 stars

    SAMSUNG 5.1.2 SOUNDBAR ATMOS ALMOST!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung guys, let me down on this. Nice but not even close to my very high sound standards. The Samsung 5.1.2 lacks base bigtime, sent this one back, sorry nothing can fix poor sound design, just the base is really my main issue. The sound bar is most likely acceptable to many, the coming up way short on the subwoofer, well that is the star of a really big downer. SENT IT BACK WHERE IT CAME FROM!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Review4!

      Thank you for your review of the Samsung Q850A Soundbar System. Your feedback is appreciated and important in helping us provide crucial factors regarding customer satisfaction.

      We hope that, despite this incident, you would consider Samsung in the future, and stop by your local Best Buy to experience in person the impressive audio performance of our soundbars.

      Should you ever decide to give Samsung audio products another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Contact us at: 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals, Software, & Warranty Info

      We hope to regain you as a customer in the future.

      ~ Samsung Solutions Samsung

  • Rated 4 out of 5 stars

    Great soundbar with Atmos and eARC

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say but it just works. Came from a Vizio soundbar that was horrendous. Never will I go back to Vizio again for soundbars. It is Samsung all the way!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good 5.1 setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The soundbar was good for the price with 5.1 setup. Voice enhancing was better compared to other speakers in this price ranch. Better bass than Vizion 512a.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Won’t be disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy when on sale. I’ve owned a few Samsung sound bars and the have all been pretty good. If you have the money go upgrade to the HW-Q950 model.

    I would recommend this to a friend