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Customer Ratings & Reviews

Your price for this item is $249.99
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The comparable value price is $999.99

Customer reviews

Rating 4.4 out of 5 stars with 628 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers are delighted by the sound quality, describing it as top-notch and amazing. They appreciate the easy setup process and the inclusion of Dolby Atmos, which enhances the overall sound experience. The soundbar's design is also praised for its sleek and stylish appearance. However, some customers have expressed concerns about the bass levels, the lack of wireless connectivity for the rear speakers, and occasional connectivity issues with the smart things app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 628 reviews
  • Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Best purchase I ever made. Picture is so clear and colors so beautiful. Makes it look unreal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a wireless system for my new house. This was a steal during a deal. Highly satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with the product however it takes a while to adjust. I enjoy playing music from phone as well.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Docs,

      Thank you for purchasing the Samsung HW-Q850A soundbar giving you the ultimate 3D surround sound for your home theater with the highest level of detail and clarity.

      With Alexa built-in, you can control your soundbar and other compatible devices using voice commands.

      Should you ever have any questions or concerns or need help with settings or features, please contact Samsung Customer Support.

      1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Ambassador Samsung

  • Rated 5 out of 5 stars

    Samsung Soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is absolutely amazing. Loud and clear voices! Can't say anything bad about this product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I was a bit worried because i purchased used but so far no issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent for home theater

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cost-effective soundbar for home theater setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great soundbar don't have to keep changing the volume like I did on my old one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovely surround sound

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 5.1 audio works well with both my samsung curved screen and my LG 4k tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound. love the wireless to the rear speakers and subwoofer. paired this with an 85" samsung tv

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Hocuspocus,

      Thank you for purchasing the Samsung HW-Q850A soundbar giving you the ultimate 3D surround sound for your home theater with the highest level of detail and clarity. I am happy to hear you are enjoying the performance delivered from your new soundbar when paired with your Samsung TV!

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      Thank you for choosing Samsung Sound Devices!

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Soundboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes my teeth I have a good TV it makes it even better I definitely recommend this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Out of Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound looks great too. I love the different levels of sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great sound, not so great setup

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned many great Samsung products over the years, and one thing that it's definitely taught me about them is that they love to experiment and push the envelope with creative features that no one else is trying yet. This can be one of the best things about their product when you're using it as part of a whole Samsung ecosystem, and a massive source of frustration if you're not. This sound system is, sadly, no exception. These days I've come to expect getting a sound system hooked into my home theater setup to be as simple as plugging an HDMI cable into the appropriate ARC port on the TV. In theory the same should apply here, but unfortunately that's not how it worked out. I had to spend two days struggling with the settings on my Hisense TV to get it to a point where it's good enough, and it still refuses to accept any digital audio over the ARC port. Granted this could be an issue with the firmware on the TV, but given that this unit has never had issues connecting with other sound systems before I'm inclined to suspect that the sound bar is to blame. It still works great if you plug everything into the sound bar first and let it just pass video through, even allowing you to use all your existing remotes with HDMI-CEC, but the effort I had to go through to get this thing to talk with everything immediately took it from a 5 star to a 4 star product to me. That said once it was finally done, I had far less to complain about. Out of the box the balance of the various surround sound channels was a little off, with the rear speakers in particular being so soft you could barely hear them from a few feet away, but after just a few minutes of tweaking with a movie playing I was able to dial it in for my living room. The quality of the surround sound effect is spectacular for a unit of this type. The upward firing speakers on the soundbar do a surprisingly passable job of faking the presence of ceiling mounted speakers by bouncing audio off the ceiling of my room, though I'll admit I'm curious if they'd work quite as well in a room with vaulted ceilings. And the difference that Atmos makes over traditional surround sound systems is incredible. With the older designs the audio was mixed in such a way that which channel got which audio was basically fixed, with no real allowances being made for any eccentricities in your setup. Atmos's approach of treating audio more like point sources moving around a simulated 3D space means that the effect feels much more like it was mixed for your specific room. While this system doesn't include the more complex calibration tools to let you really dial in the exact acoustic properties of your space (unless you happen to be using it with a Samsung TV, that is) it still gets closer to reproducing the kind of soundscape you'd expect from a movie theater than anything I've tried before, including other Atmos systems that lacked the rear satellite speakers. That being said, the Atmos system isn't the only selling point here. My roommate has a few hearing issues that often makes it hard for her to pick out dialog when watching TV and movies. We'd read that one of the reasons for this is often because audio mixes for these are typically designed to make full use of 5 channels, and that downmixing them to two or three can end up muddying things to a degree. While I'm honestly still not sure how much of an impact that makes, we have definitely noticed that moving from a 3.1 soundbar to a 5.1.2 has made it a lot easier for her to hear what the characters are saying over the last week. Also helping things out is a dialog enhancement option which can bump up the frequencies covering the human voice in the center channel and dial everything else down a bit, helping isolate spoken content. It's not a feature we'd want to leave on all the time, as it can go a bit too far with Atmos content in particular and strip a lot of the richness out of the audio. But it works great for most everything else, and it's great having options other than leaving subtitles on all the time to fall back on. Which brings us to the question of should you get this soundbar. ...And as you might guess, there are some caveats. If you have a Samsung TV, I'd say that this is a no-brainer. The system works great, and there are a lot of Samsung exclusive features here that'll make it work even better. And getting it set up with the SmartThings app and its rear satellites was so quick and painless that I have very few doubts that plugging it into a Samsung set would be a two minute job. If you don't... well, as my experience shows it can still work very well, but it definitely makes you work for it. I have a pretty high degree of proficiency in getting this stuff set up, and the fact that I still can't get digital audio over ARC to work like it should after two days of tinkering makes me hesitate to give a full throated endorsement for anyone who doesn't have the option of just passing everything through the soundbar via an HDMI switch (say people who watch a lot of broadcast TV or enjoy retro gaming.) I don't think that my experience is necessarily going to be typical, and hopefully whatever issue I'm seeing can eventually be addressed by a firmware update in the future, but it does seem to be a recurring theme these days that if you want to get the best possible performance out of AV equipment from the bigger brands like Samsung, LG, or Sony, you really do need to stay within the ecosystem they've created.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Batlacit!

      Thank you for your review of this Samsung Soundbar System. I am glad to hear you are enjoying the audio quality of your new HW-Q850A. Your experience and feedback regarding the setup process via HDMI ARC is very important to us and will be shared with our product team.

      It is possible that your unit needed minor troubleshooting or a firmware update.

      Please contact Samsung Customer Support so we can assist with in resolving your HDMI ARC issue.

      1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      We look forward to hearing from you.
      ~ Samsung Solutions Samsung

  • Rated 5 out of 5 stars

    Theater quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for the price, best sound bar in the store.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sounds great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice sound. Perfect compliment to my Samsung big screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it but never used it was more of an impulse buy but it looks like it might be worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Sound!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sounds amazing for the price and the BB promo to add a 250 gift card really sweetened the deal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the realistic sounds watching movies and while listening to music.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, I was expecting better sound but is ok :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bad boy is awesome. It takes some tweaking but the bass feels like a movie theater

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This surround sound is easy to use and loud, i connect this to my phone for music n its loud

    I would recommend this to a friend