Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are delighted by the sound quality, describing it as top-notch and amazing. They appreciate the easy setup process and the inclusion of Dolby Atmos, which enhances the overall sound experience. The soundbar's design is also praised for its sleek and stylish appearance. However, some customers have expressed concerns about the bass levels, the lack of wireless connectivity for the rear speakers, and occasional connectivity issues with the smart things app.
This summary was generated by AI based on customer reviews.
Gotta buy this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is awesome and send to come from everywhere and the bass is AWESOME!!?
I would recommend this to a friendSurround sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m enjoying it very much ….. Looking to get another one.
I would recommend this to a friendSound system and blue ray
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome home theatre sales people. Very helpful!!!
I would recommend this to a friendSo so
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At the beginning it was awesome but before two months the long speaker started to have problems. When playing music the voice in song completely faded out while the beats continue playing in the surrounding speakers. Im not happy with this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Conrado,
We appreciate your feedback regarding the issues you are experiencing with your HW-Q850A Soundbar.
Please know, Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can view the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/HW-Q850A/ZA
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Surrounded sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good sound bar. The surround system is very good too.
I would recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent system installed professionally and quickly would recommend to anyone
I would recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased alongside the Q80 TV, seamless connection, easy use, no issues.
I would recommend this to a friendless/hidden wiring for rear speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install/setup.. solved rear speaker visible wiring run through the room...
I would recommend this to a friendi like the sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.our hold one was literrally crackling so upgrading was definitley a must
I would recommend this to a friendGood Dolby Atmos system if u get it on deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, buy this if u get it on deal only
I would recommend this to a friendSound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality. Awesome product. Awesome sound quality
I would recommend this to a friendBrand response from Samsung
Posted .Hi CurvedSamsung,
Thank you for purchasing the Samsung HW-Q850A soundbar giving you the ultimate 3D surround sound for your home theater with the highest level of detail and clarity. With Tap Sound, you can play music from your favorite playlist by simply tapping the soundbar with your smartphone.
Should you ever have any questions or concerns or need help with settings or features, please contact Samsung Customer Support at:
1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Greyghost
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Quality definitely worth it much better the time other
I would recommend this to a friendNew Samsung Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product, salesperson was very helpful and knowledgeable on system
I would recommend this to a friendExcellent entertainment system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product works well. Great audio sound very loud.
I would recommend this to a friendNice Product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and performance. It was easy to install.
I would recommend this to a friendSamsung Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Samsung Sound bar- Love the sound it gives as I watch my movies
No, I would not recommend this to a friendyoubethere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great quality for wireless; sound is with substance, has a presence
I would recommend this to a friendSamsung soundbar.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better sound than TV speakers. This is a must have.
I would recommend this to a friendGreat Sound System
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this sound system to go with the tv I bought and love the overall sound.
I would recommend this to a friendBOOMIN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Great and the BASS is great! The Room never sounded better!
I would recommend this to a friend