Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are delighted by the sound quality, describing it as top-notch and amazing. They appreciate the easy setup process and the inclusion of Dolby Atmos, which enhances the overall sound experience. The soundbar's design is also praised for its sleek and stylish appearance. However, some customers have expressed concerns about the bass levels, the lack of wireless connectivity for the rear speakers, and occasional connectivity issues with the smart things app.
This summary was generated by AI based on customer reviews.
open box excellent with missing cables & Manual.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered open box excellent condition, but got delivered with missing two power cables and user guide. I have to return with no other choice. It's a waste of time ordering, opening the box, figuring out the missing parts, repacking, and return to the store. I don't know what will be in Open-Box Satisfactory & Open-Box Fair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi sivk!
Thank you for purchasing the Samsung HW-Q850A Soundbar. We appreciate your feedback regarding the missing items from the open box unit you received. I would recommend you contact Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
If you ever need help with product features, specs, or operation, please contact Samsung Soundbar Support at: 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
We look forward to hearing from you.
~ Samsung Solutions
Sound system
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is great the small speakers 1 is already out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi 122821,
Thank you for purchasing the Samsung HW-Q850A and for sharing your feedback regarding the issues you are experiencing with the included rear speakers.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can view the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/HW-Q850A/ZA
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Sound Bar
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality for the cost Sound not that great for cost of the bar
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Speakers,
Thank you for sharing your review of the Samsung HW-Q850A Soundbar. We value your feedback regarding the sound performance of your soundbar. You can try manually optimizing your audio experience by pressing the SOUND CONTROL button (looks like a gear) to access the setting items such as AVA, TREBLE, BASS, SYNC, CENTER LEVEL, SIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, REAR TOP LEVEL, and VIRTUAL ON/OFF. The selected item can be adjusted using the Up/Down buttons.
– To control the volume of the treble or bass sound, select TREBLE or BASS in Sound Settings, and then adjust the volume between -6 to +6 by using the Up/Down buttons.
– Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
– To control the volume of each speaker, select CENTER LEVEL, SIDE LEVEL, or FRONT TOP LEVEL in Sound Settings, and then adjust the volume between -6 to +6 by using the Up/Down buttons.
– If Surround Speakers are connected, select REAR LEVEL and then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need further assistance, please know we are here to help. You can reach Samsung Customer Support at: 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1. More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2. Manuals & Software
3. Warranty Info
4. Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Good sound, bad components
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased July 2021. Already serviced once for the subwoofer going out and now the same thing is happening again and will need to be serviced again. Not a product I would want to hold out of warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Leetch,
Thank you for sharing your review of Samsung’s HW-Q850A Soundbar. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service. Please feel free to reach out to Samsung Customer Support with any further comments, concerns, or suggestions you wish to share.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Pros mentioned:Sound qualityCons mentioned:Rear speakers
Do recommend.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Sound bar is really good quality. Subwoofer works very well especially with music. I do however wish that the rear 2 speakers were more notecable. It is more expensive then it should be though.
I would recommend this to a friend $800 headache. Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They keep crackling and sound all distorted. Everything I read says it’s a connection issue. I’ve assured the connection is perfect and I can’t win with these things $800 for a headache
No, I would not recommend this to a friend- Pros mentioned:Dolby atmosCons mentioned:Bass, Rear speakers
Pretty descent Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 850A soundbar is down right awesome when playing movies in Dolby Atmos. Surround effects are awesome. However,the surround rear speakers are dissapointing. The sound from the rear speakers are very low and i can barely hear anything from them, even when I change all the settings to make it work. Pros for me are; . Awesome room filling sound when watching movies in dobly atmos. . its very loud. I barely pass level 20 on the volume. . Voice is pretty clear. You dont have to struggle to hear what is being said. Cons for me; . Had challenges setting up the soundbar. instructions poor. . Weak rear speakers. Volume too low. . Anything outside of dolby atmos doesnt sound that great . Bass need some more power. For such a big box, you dont get that heavy punch from the subwoofer. Hoping samsung can add a firmware update to allow more.bass in the subwoofer.
I would recommend this to a friend - Pros mentioned:Sound quality
Great soundbar with Atmos.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound from a great looking sound bar. It comes with the rear speakers that claim to be wireless but obviously need to be hooked to the wireless module in order to function and the wireless module needs to be plugged into the wall. Fortunately for me I have a small enclosure in the back of my living room for storage. That's where I put the wires and the wireless module and then mounted the rear speakers to the front of the rear wall. Install was easy as with most sound bars. Just install the mounts on the wall and connect. As I said, the rear speakers do have wires that you may need to hide. Also you'll need a place to plug in the wireless module. The settings took some time to get adjusted, just like any speaker set up but once I got them tuned in it sounds quite good with being able to hear just the right amount of bass and highs from the front and just the right amount of sound coming from the rear speakers. This is my first sound bar with atmos (minus the rear speakers) and I can honestly say this is my favorite sound bar I have owned. It provided a noticeable difference from my current LG. This sound bar offers immersive and powerful performance. Action movies sound amazing and music is enjoyable. It has Alexa built in which we don't use but you can "turn off" the microphone. I wish there was a way to control settings thru the samsung app but I have not figured that out yet. Maybe thru an update? All in all this is a well built, fine looking sound bar that offers a very robust sound that utilizes atmos and rear speakers to produce amazing effects. I would highly recommend this to you if you're looking to upgrade your sound bar.
I would recommend this to a friendBrand response from Samsung
Posted .Hi charliehustle77!
Thank you for purchasing the Samsung HW-Q850A soundbar giving you the ultimate 3D surround sound for your home theater with the highest level of detail and clarity. With Adaptive Sound Mode, you can enjoy dynamically optimized audio with enhanced voice clarity for whatever you are watching, including sports, games, movies and more. Your feedback regarding the settings are important to us and will be shared with the product team.
Should you ever have questions or need help, please call us at:
1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great when it works but it keeps cutting in and out. For the money I spent I am very disappointed.
No, I would not recommend this to a friendSound bar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar did not work. Had to order replacement which required going in and now another day off for installation.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Penguin,
Thank you for sharing your feedback on your experience regarding your first unit and having to go through the experience of replacing it. If you should have any questions or concerns with your new unit, please know that Samsung Customer Support is here to help.
Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
I don't recomend this samsung product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to take it back to best buy, the volume changes by it self and it glitches randomly
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Excellent system, tricky set up.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a home theater (front projector with 7.1 sound system). This replaces most of the wiring with fewer cables and same sound quality. The wireless feature is semi-wireless because it needs a base for the rear speakers. The woofer can get distortion at max volume but most woofer in this price range do. The set up is tricky since the instructions are not very extensive but as with most Samsung items, it can be downloaded from their site. Sound quality and build are top notch and come with a nice remote. I hanged my speakers to the wall since I have a home theater in my basement, This nice system needs the right room to have the best sound immersion.
I would recommend this to a friend - Pros mentioned:Easy setup
Great Soundbar
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All i can say is...wow! This sounbar was so easy to set up and my smart things app picked it right up. the sound is unbelievable, especially coming from a lower tier soundbar. The subwoofer is amazing and provides a true theater like experience. I highly recommend it and also I find the adaptive mode to work fantastic. You will never miss a word. Thank you samsung for another great product!
I would recommend this to a friend - Pros mentioned:Easy setup
Awesome soundbar!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing no issues setting up and looks great!
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Rear speakers
Rear speakers quiet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation and set up was easy; all the speakers sound great except for the rear speakers.. is there a reason for this? The rear speakers are on but they are very quiet. I have messed with the settings and turned the rear speakers all the way up and I can still barely hear them. What can I do to fix this?
I would recommend this to a friendBrand response from Samsung
Posted .Hi Dylan,
Thank you for purchasing the Samsung HW-Q850A and for your review. I am glad to hear that the setup and installation process was a breeze. We appreciate you sharing your feedback regarding the volume of the surround speakers.
By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.
I see that you have already tried increasing rear level output, but I did want to share the following adjustments with you, just in case:
Using your soundbar remote, you can control the volume level of the rear speakers. Press the Sound Control button on the soundbar remote (looks like a gear), then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.
Also, make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote. If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
I hope these tips help to enhance your audio enjoyment. If you need further assistance, please know we are here to help. You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
- Pros mentioned:Sound quality
A Nice Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off I am no audiophile but I do know when something is pleasant and enjoyable and that is tbis bar. My wife and I found this on sale and had been discussing a new soundbar as my Vizio, which has served me well, was about 8 years old. Upon first setup it wasnt great. The surround was iffy at best with very little subwoofer action even though it was maxed out in settings. When i pressed info on my TV, it kept showing stereo content on both the internal netflix app as well as when my xbox was connected. After doing a little research i found the settings on my TV to allow atmos and also made the adjustments on my xbox for gaming and the difference is uncanny. I am thoroughly impressed with this setup. I had to back the bass off and turn the sub down. The surround on this unit is seamless. Atmos content sounds fantastic and yes you can hear the sounds from above and the bass is really punchy. With the sub behind my couch the experience is very cool. For those who have complaints, contact your TV manufacturer to help you with sound settings to allow dolby digital.
I would recommend this to a friend Perfect sound!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my home theatre needs. Perfect sound for me!
I would recommend this to a friend- Pros mentioned:Dolby atmos
So good So Far.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still getting it set up and adjusted to the room. I have a large odd shaped room with vaulted ceilings, and the subwoofer will rattle the house!
I would recommend this to a friend Excellent condition open box item- NOT A GOOD DEAL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a review regarding the purchase, not the item as I have NO idea how it sounds. Purchased the item open box in excellent condition. Parents picked it up as I live far away for the best buy location. Parents didn't know what to look for so the item was incomplete. Only the subwoofer and sound bar were included. No rear channel speakers, no cords, no remote, no control station. Called three times to see if they had the other parts in their warehouse. Talked to customer service and left message with the manager of the store. Never heard back. Had to drive 1.5 hours each way to return the item. Bummed thought I was getting a good deal on an open box item. But ended up spending over four hours of time talking to customer service and returning the item. LAME!
No, I would not recommend this to a friend- Cons mentioned:Bass
Eh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the 60 series Harman Kardon edition and absolutely loved it. The sub blew after a year and upgraded to the 850a. 850a sounds great except for the bass, as it's lacking. I'm not sure why the cheaper system had a much louder subwoofer than the more expensive one, but I'll be bringing it back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Josh!
Thank you for your review of this Samsung HW-Q850A Soundbar System. We appreciate you sharing your audio experience with us. Your feedback is very important to us and will be shared with our product team.
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in.
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support at:
1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1. More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2. Manuals & Software
3. Warranty Info
4. Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions