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Customer Ratings & Reviews

Your price for this item is $649.99
The comparable value price is $859.99

Customer reviews

Rating 4.6 out of 5 stars with 20 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance of the 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator. Users report satisfaction and have not encountered any issues while using the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 20 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A MUST

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SUCH A GREAT BUY!!!!!!!!! LOVE IT! Very efficient and easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needs memory for presets.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Doesn't have a memory for settings, just goes back to manufacturers settings for each load. Was supposed to come with a shorter and wider tub, but it seems to have the original deep tub. Difficult to get clothes out of bottom of tub. It's quiet and works fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE this washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love this washing machine. We had been stuck with front loaders in the past. I always felt like our clothes weren't really clean. The seals of the front loaders drove me crazy. Even with leaving the door open when not in use, it still got disgusting. We use deep fill on all cycles to get the clothes fully submerged. The agitator works well. I will never go back to a front loader.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient washing machine. Easy to use and a higher capacity. Also, Cristopher the salesman was very helpful in every way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves this washer especially with the middle arm wash attachment. Washes really well and can fit clothes for a family of 5! Very spacious and sleek modern design

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, 10/10 customer service and arrived earlier than expected

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Exceptional

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works exceptionally well. I am very impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. My one year old one was horrible. You can't go wrong with Samsung

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    We love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently received our appliance. We are impressed with our purchase so far. No issues at this time. My wife and I took our time researching which item to purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with the brand and Works great for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washing machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine very easy to use, smart features handy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    like

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has agitator no more tangled clothes. Washer is a little deep cant reach bottom,have to use grabber stick. Cant get matching dryer too tall to go where my old dryer is.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great clothes washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. This is a great washer. We also purchased the dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent services love my new washer is efficient service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well does everything I need it to do havnt had any issues yet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not gotten the washing machine yet. It should be installed on the 22nd.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well… love the top load and agitator. Will update review after a few washes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good one works great with spinner in the middle, I

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Harry,

      We're really glad to hear it's working well for you — and that the spinner in the center stands out! It's always our goal to design experiences that feel intuitive and satisfying, so knowing this feature hits the mark means a lot. If there's ever anything you'd like to enhance even further, we're here to help.

      Leo Samsung

  • Rated 5 out of 5 stars

    Samsung Dream

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Delivery, Excellent Machine, Highly Recommended, 5-Stars

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the washer for one week, and after completing a few loads, it began displaying error messages.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi MaribelC,

      We know how you feel about your washer. We would gladly help you.

      We shared a link below with steps to help with your washer's error code. Please scroll down to find the appropriate code on your unit and follow the steps. Check the embedded words and video for more details.

      The washing machine displays an error code
      https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1148636945) to help our team pull up your information when you message us.

      Thank you.

      -Kimberly Samsung

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