Main Content

Customer Ratings & Reviews

Samsung - 5.9 cu. ft. Freestanding Electric Range - Stainless steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 666 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 666 Reviews
  • Rating: 2 out of 5 stars

    Good Range for the price, but...

    Posted
    BestBuyer3772
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We had this range for 2 days. The first time we used it was Easter morning. As I was removing the foil from the ham pan, the steam inside the foil dripped and 2 drops fell conveniently bounced off the handle and right into the vent holes behind the handle leaving 2 streaks in between the glass panels of the door. Although annoyed, I figured no big deal, tomorrow I'll take the few screws out separate the door panel and wipe the glass off. On a whim I figured I'd check with Samsung to be sure the 6 or so screws were all I had to remove. Come to find out I'm not allowed to remove the screws or it voids any warranty on the entire stove. I called Samsung to confirm this and the position was reinforced - In order to clean it they first ask if you have the steam-clean feature which this base model does not. Apparently this will usually take care of it after a steam clean or 2. Without it, in order to have this clean again (after 2 days of ownership) I would have to pay for a service call to have a certified person come out to remove the screws in the door so I can clean the front glass. This is just silly and not practical. I'm hoping this drip situation is simply a fluke as I have chosen to return this model and upgrade to the one with the steam cleaning option. However if this happens again inside of the return policy be certain this until too will go back and I will no longer be shopping for appliances from Samsung. This policy doesn't make sense. Provide people with the means to clean the unit and the instructions to take the simple door apart for themselves.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Mixed bag -- 3.25 stars

    Posted
    Jerry
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This range does a number of things well. The broiler is impressive, and alternating between the top two settings allows different foods to broil properly without burning. Practice, of course, makes perfect. The smooth top is good, with two large and quick-to-temperature burners up front. We've found significantly reduced cooking times, so be aware of that until you're comfortable with this device. Oven cleaning is effective and quick. On the downside, the timer is frustrating; don't forget to hit the Start button immediately after you've hit the timer button and input the amount of time you want. Of greater concern is the stability of the oven temperature. We've found it drops significantly after reaching the desired setting. To combat this, we've needed to cancel and reset the oven temp, changing it by five degrees up or down. You'll notice, when you do this, the oven either beeps because it's already reached the desired temp, or, as has happened to us, the readout displays the current temp -- often 30 to 40 degrees below the desired temp of, for example, 400 -- then begins its trek back up to the desired temp. Obviously, that's a problem for ensuring a roast or bird, requiring several minutes to several hours in the oven, cooks properly without constant checking. We've had the range for a month, and we're hoping a temperature adjustment, which is described in the clearly written manual, will solve the issue. If so, I'll update this to 4 stars and recommend it.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hey Jerry.
      I can imagine how this can feel like and I really want to help here.
      Adjusting the temperature would be a great idea! For more directions, you can find this information on page 33 in the user manual (https://bit.ly/2NYylhe). If after performing the adjustment you don't notice any changes, get in contact with us via Facebook/Twitter: @SamsungSupport or Live Chat: https://bit.ly/2z9FXFr to work together on a solution.
      ^Joan Samsung

  • Rating: 4 out of 5 stars

    Rest Assured

    Posted
    LeonM
    • Verified PurchaserVerified Purchase

    I had some hesitations about this stove based on the online reviews. I bought this during Black Friday as a gift to my parents. I had read that the top stained easily and that the buttons on the stove were hard to push. They've had the stove for about 3 weeks now and I can debunk both of those complaints. The buttons work like normal buttons and while even water spots will show up on the cooktop, it easily wipes off after the stove has cooled. My biggest concern, however, was the oven. I did not purchase the convection version of this model and, unlike their previous stove, the heating coils are located only at the top (not top and bottom). We've all tested it out and so far it passes our tests and seems to cook evenly. We've done a lasagna, various casseroles, and banana bread. So far, so good. The only online complaint that I can agree with is that the timer buttons tend to leap way far forward when you hold the buttons down, resulting in a lot of single clicks to get to the place that you want to be. But that's not a huge deal. The stove heats up really fast and I love the manual options on the double burners. This was a cheaper stove, so I don't think that it will last as long as the previous stove (12+ years), but it seems like a really good quality for the price thus far!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Samsung 5.9 cu, Freestanding Elec. Range

    Posted
    MJ39
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had a 'flat-top glass range before. Five yrs into owning it, it died. Not the glass-top burner part, but the oven. And nooo, it wasn't a cheap make/model!. The problem, the dials were on the front of the stove. Which after I had a professional appliance repairman come out to diag. the problem he told me the following. Ready for this... he confirmed stoves that have the dials on the "front" w/ a digital circuit board (as most new stoves have) if you use your stove often, the heat being released from the oven vents will overheat/fry the circuit board which controls yr stove. (Just a little free info & something to take very seriously when thinking about purchasing a stove!!) This Samsung 5.9 cu, Freestanding Elec. Range is 'Awesome, Fantastic, etc.'. (Notice the dials are on the back?) It's 'huge' inside! And it doesn't sound like a tin can (cheap) when closing the oven door. I am extremely pleased with this stove!! Highly recommend it!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    After Almost 4 Weeks it's Here and it's Great!

    Posted
    Debra
    • Verified PurchaserVerified Purchase

    Word of warning: If you are ordering from the Tracy, CA store insist that the Geek Squad deliver or you will be sorry! Delivery guy was rude to my husband but that is just the start of the issues. It took 4 weeks to get all of my ordered items. The final item being this stove. It was ordered on 8/19/17 and it arrived 9/15/17. One item was delivered and stopped work in 72 hours...yes....hours. The replacement came late (scheduled 12-4 arrived near 7pm) and was damaged beyond repair...so we had to wait for the 3rd and final dishwasher that WAS delivered and installed by Geek Squad's Dale (who was quick, friendly, and knowledgeable) it works perfectly. As for the stove it IS great (though the last delivery was scheduled for 4-6 pm and it actually arrived just before 10:00 pm) and I have to admit, late as they were, THIS team was polite and helpful. The stove looks great ( chose the black) and it heats up immediately. I hadn't realized how much I needed a new stove until I turned this one on. In store staff is great especially the Appliance department team (ask for Aujhana but Stephanie and Javier were also very helpful), the Geek Squad mgr. Joe, Brian and Marcel but the delivery problems added stress that completely ruined the fun of getting new appliances.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    pretty but not worth it...

    Posted
    BestBuycustomer

    Picked this range little over a year ago due to great reviews, but overall, I am very disappointed. Our family cook almost everyday and we've used different brand of ranges before and never encountered these types of issues before… 1. We use all different types of pans and pots and different brands have different type of bottom surface. Unlike other range brands, Samsung range burner area scratches really easy!! Never in my life seen those type of scratches. 2. One of the burner area is now totally cracked and we are not able to use it in case glass gets hot and blow...… Not sure what cause this type of cracks… 3. As far as stove, we placed aluminum foil to catch any drips while baking meals and we are shocking to see that stove bottom surface created huge dent/marks and paint started to peel off. I’ve done this before with other stove and never had this issue… (Don’t place aluminum foil on bottom of stove…)

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    it's not the base model

    Posted
    iamacustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    But it isn't that awesome either. It has self cleaning. So that's good. It has 5 burners, so that is good. But the fast boil really isn't that fast. I had the base model GE glass surface range before this and I was able to get a teapot to boiling in about 5-7 minutes. I have tried various configurations on the 2 front fast boil elements that are rated at 3000W, but they took a full 15 minutes to bring my teapot to a rolling boil this morning. I tried using the smaller inner ring labeled fast boil and both elements. Using both it is slightly faster, but it is still amazingly slow. Even on high the heating element turns on and off. If it is on high, I expect the element to stay on. I am trying to boil water, not sauté onions. If you boil water regularly, you will probably be disappointed with this range. The oven has some nicer features beyond just self cleaning. The light turns on when you open the door and it includes a cook timer which will turn off the oven automatically.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Shiny

    Posted
    jmajik
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a sleek looking range. Even though it is sold as silver, it is really black with a silver controls center and silver oven door. The 5 burners are nice. The rapid boil feature works well. The keep warm feature is nice, just use flat bottomed metal pots and pans. The first time I used the range, was to boil some chicken. It overflowed while boiling and left that nasty black residue that seems to be on their permanently now. We also got this the day before thanksgiving, the turkey also overflowed, and juices spilled all on the bottom. Use the self cleaning feature after and simply wiped out the mess easily with a moist towel. The oven cooks evenly, and is the biggest oven I have ever had. I cooked four pumpkin pies, utilizing both racks and they all came out evenly cooked. The top is all black and doesn't have little grey speckles like other stoves, so hopefully it is equally scratch resistant. I have yet to find out, but so far so good after a big thanksgiving feast was cooked on it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Some really stupid features

    Posted
    ManningFam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First off, the oven cooks just fine. The issue is that if you turn it on to preheat and you forget to hit “start” after you set the temp, the whole thing just shuts off. Same with the timer. If you don’t hit “start” to start the timer, it just turns off. So you come back to a cold oven that isn’t preheated or to burned food all because you forgot to press start. The range is okay, not my favorite. Only the one “super duper” burner on the front right really gets things going quickly and the rest seem to be all or nothing. Hard to simmer anything, it all just boils once it reaches a certain temp.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for taking the time out of your busy day to share your feedback with us. ^Lo Samsung

  • Rating: 3 out of 5 stars

    Don’t Hate It

    Posted
    MerryChristmasToMe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I hated my previous range - this one has 1 feature I love which is that it shows you what temperature the stove is at throughout the preheating process. I love that. I dislike how the button you press to set the timer is so hard to push. So far I have baked a cake, a casserole, chicken breast and some biscuits in it. Everything but the Chicken cooked properly in the normal amount of time. The chicken required extra time to be cooked all the way through. I like that the knobs for the burners are on the back above the cook top. Other options had the knobs in front and I don’t think those are the safest with small children around. I’m pretty certain that this cook top surface will be heavily scratched in no time.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great oven!

    Posted
    SuzyQ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My oven went out on the Monday night and I was hosting 30 people for Thanksgiving dinner on Thursday. I quickly got on Best Buy's website to see what was available and when. This oven fit my specifications and was available for delivery on Wednesday. On Tuesday I went to the store to see it in person and loved it. It was delivered on Wednesday, so Thanksgiving was saved! The oven is very spacious, everything I have baked in it has come out perfect. The stove top cleans easily and has two different settings for the burners, depending on the size pan you are using. It is a great oven and I would recommend it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great price for decent stove

    Posted
    Snow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I wanted to upgrade the 1990’s coil top stove that came with the house. I already have the over the stove Samsung microwave, so it seemed like a good fit to get a matching stove. The stove top cooks really hot, especially the front two burners. Water boils quickly. For items you’re not standing over like sauces, keep a close eye. The low still cooks pretty hot. I like the big burner or small burner function and have adjust to the small burner setting to get a true low temperature. I’m not sure if it’s the altitude here, but the oven takes extra time for things I’ve cooked before. At $450, I’d definitely recommend if you don’t need convection. I’d give it 5 stars if the stovetop temp wasn’t so fickle.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Returned

    Posted
    MyKitchenIsAdorable
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this stove too quickly and realized that very close in price you can purchase one similar but with many more options so I have returned and upgraded. This one baked similar to an easy bake oven. I was in the process of moving, wanted to try the new stove and oven so as I was packing at one home, I made cookie batter, baked 3 dozen, took the remainder to the new home where we has received the new Samsung oven. This one made my homemade cookies that we all love in my family into something that I doubt you would even find at a convenience store. I bake a lot so I am trying out a stove with more options and praying that this is not the way that all new ovens and stoves will be. Yuck.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Exactly right

    Posted
    cachi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had to replace a 17-yo oven and looked up features and reviews online, and picked an oven. I picked wrong. But- Best Buy was superb and took that one back no problem. I had another "pick", but the sales associate steered me to one he thought I would like better (based on my feedback about the first range). He was spot on. It was the same price, but tiny features made it a LOT nicer. A deep oven (for tall turkeys), two variable size burners up top, warming zone, "hidden" baking element (easier to wipe out bottom of oven). Love it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice Oven

    Posted
    Davey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It’s a good oven and stove that does the job. Digital front is nice and the only complaint I have is that to set the oven you set the time then have to hit start. It’s an extra step that helps if you accidentally punched the oven button by accident. If you meant to and were waiting for heat it can be a slight bit frustrating. Everything else is great and the oven heats up fast!!! The range is superb also and cooks very well even at lower settings.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great stove and great price

    Posted
    Charlie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My stove died 10 days before Christmas and I needed a new 1 ASAP because I had so much baking and cooking to do right before the holidays. I wanted a white range to match everything in my kitchen, but all white one's weren't available until January 4th. Needless 2 say, I couldn't wait until January with all of the baked goods that I had to make and Christmas dinner to make. I ended up getting this 1, my 1 sa t glass top and I absolutely love it!!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Mmmm....Not 100% sure yet.

    Posted
    Kory
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am impressed that the oven works so well with only one heating element (I was worried about uneven cooking because there wasn't one on the bottom like most stoves). I have had no problems, even with all of our Thanksgiving baking. I don't like how the most used burner has some spots on it that look like little rainbows (multi-colored) in the glass. Weiman's glass stove cleaner has been a great help though-the heavy duty really does remove what the regular one doesn't.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great stove

    Posted
    smarie03
    • Verified PurchaserVerified Purchase

    We purchased this stove initially because our current stove had broke. Luckily, it was Labor Day weekend so Best Buy had their appliances on sale and after reviewing all the other stoves and prices, this one was the best bang for our buck. I love how when you turn your oven on say, 350 degrees, the stove will tell you what temperature it's at as it's preheating so you can kinda estimate how much longer you have. The burners are super efficient, too!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent stove

    Posted
    SouthernGirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really like this Samsung stove. I bought it before Thanksgiving and am just as happy today as I was a couple of months ago. I really like how the element in the oven is at the top instead of the bottom. It’s less of a mess for me. I also enjoy the extra burner on the top of the stove. This is a relatively big stove and I truly enjoy using it. It suits my family and I needs and that’s why I give it 5 stars.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Flawed Samsung Product

    Posted
    DeeJ
    • My Best Buy® MemberMember

    The range looks great and I love the warmer in the middle. You have to use force to press the touchscreen to adjust the temperature and it adjusts in large gaps. The range stains quickly and it is hard to clean. I had the product under 30 days and the inside of the oven peeled to the point where I had to return it.

    No, I would not recommend this to a friend