Customer Ratings & Reviews
- Model:
- UN50CU8000FXZA
- SKU:
- 6537417
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the picture quality, describing it as amazing, crisp, and crystal clear. They also appreciate the easy setup process, with many noting how quick and simple it was. The price point is seen as a major positive, with customers feeling they are getting great value for their money. While the sound quality is generally well-received, some users have expressed concerns about the volume not being loud enough.
This summary was generated by AI based on customer reviews.
Samsung sold out
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't trust Samsung anymore.. this is the slowest, buggiest, most infuriating tv I have ever used. I literally miss my cheap Insignia tv after having bought this piece of crap. Every button takes several seconds to respond, the network speed is so slow, and the stupid UI is impossible to use! Why can't we just have imputs? Why can't I adjust the backlight levels? Why do I have to fumble thru a shoddy series of menus just to switch to my Xbox? Why does my Xbox turn itself on every time I turn my TV on? Why does it always turn on Samsung TV garbage as my most recent when I have never ever used that crap? Why is the volume so quiet then loud? I've never had these problems until I payed more for less with Samsung.
No, I would not recommend this to a friendRunning black spot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2years in December 2025 a floating black spot appeared on screen running from top to bottom and the tv stopped working. A couple of days later, the tv started working again. At the end of January, the floating spot appeared again, and tv doesnt work. Probably the last Samsung I ever bought.
No, I would not recommend this to a friendShort Lifespan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product's operational lifespan was under three years, which is unsatisfactory. I will not be making any future purchases of this item.
No, I would not recommend this to a friendSamsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the last Samsung tv I’ll ever buy. Advertising all over front screen with streaming in very small bottom left hand side. Volume is awful for streaming also. Volume has to be 90 to 100 to hear. Took back out of my family room and put in my garage. Don’t waste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gipp,
I'm sorry to hear that the CU8000 TV did not live up to your expectations. Please know that your feedback will be shared with our internal teams.
There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Cons mentioned:Remote control
I dont recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointing purchase, The remote sucks, the tv remote sensor sucks too because I tried other remotes. The picture is just ok at best. Sound it really really bad! Was told at store that it comes with 2 remotes but it does not. Really should return but its my bedroom tv so Im just going to try to live with it.
No, I would not recommend this to a friend - Cons mentioned:Remote control
Unhappy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely unhappy with this Samsung Smart TV. The Smart remote is not what I expected. I expected a remote with numbers. The ordinal remote to this TV is faceless. I’m returning this TV and hope Best Buy will accept it back without the original box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Santinoman,
We appreciate your feedback on the CU8000 TV remote. Please know that you can control the volume of your TV by pressing the +/- button up to increase the volume and down to decrease the volume. To mute the sound, press the button. You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
- Cons mentioned:Remote control
An expensive mistake
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly loses WI-Fi while nothing else in the house does. Long procedure to reset. It does not provide channel information on most channels. The controller is difficult to manage. A very expensive mistake!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your experience with Internet connectivity. If you’re experiencing issues with the Wi-Fi connection, we suggest you try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You can enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung died
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Today 01/02/2026 this item stopped work after 2 years of rare using!
No, I would not recommend this to a friendVery Disappointed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has already gone bad after just 2.8 yrs . Half the screen is dark!!!
No, I would not recommend this to a friendPoor Customer Support from Best Buy and Samsung
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the TV 6 months ago, the display started acting weird at the point where it's all flickering and can't be used anymore Despite the 1 year warranty I had no support from Best Buy nor from Samsung.
No, I would not recommend this to a friendStopped working on day 17
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A week after I opened the box it wouldn’t turn on. That was 3 days after Best Buy’s 15 day return policy. They wouldn’t return it and I had to have someone come out to fix the tv. Poor customer service!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LauraK,
I am very sorry that you experienced issues with your CU7000 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pictures has poor quality. No colors at all and you will not be able to reach any sales representative at any of the locations. Poor business
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoyceA,
Thank you for sharing your thoughts on the picture quality of your CU8000 TV, and are sorry to hear that you have not been able to contact any sales representatives. Please know you can contact Samsung Customer Support if you have any questions or issues.
Regarding your picture quality, I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Don’t buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Issues with the screen in 7 months. Not intuitive. Find a different tv.
No, I would not recommend this to a friendDefect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defect I had to return. Best buy is bringing out a new tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LynnEdwards,
I'm sorry that you had to go through the hassle of an exchange with your new CU8000 TV. Please know we appreciate your patience. If you need any help with your replacement TV or if you ever have questions, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
If you need Google Meet Don’t Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for Google Meet - Google Meet doesn’t work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kays,
We appreciate your feedback on the CU8000 TV; we are sorry for any confusion regarding the Google Meet app. If you want to use the Google Meet app on your TV, you can screen share with your Android or Apple device or connect via HDMI.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Never trust Samsung again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV went into an endless boot loop. The main board is gone. Just over 1 year old and out of warranty. I was just about to pull the trigger on a larger screen. Glad I did not. I am disappointed as I thought Samsung was a good brand but no longer do i trust giving the name another try.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I’m sorry to hear about the issues you’ve experienced with Samsung’s CU8000 TV. Your feedback is important to us and will be shared with our product teams. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Submitted Service Request
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While I believe we will eventually like the new TV, it hasn't worked correctly, and we had to submit a service request. Its not yet fixed, and we are still not able to use it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user294952,
I am very sorry that you experienced issues with your CU8000 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience.
Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor