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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 120 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 120 reviews
  • Rated 2 out of 5 stars

    MISLEADING FULL FRAME IMAGE DISPLAY

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is beautiful and performs well but head's up: if you plan on uploading your own photographs to display, there is NO OPTION FOR FULL FRAME DISPLAY (Without a mat / border). In other words, your own images or art has to have a border around it. Despite the fact that we see multiple examples of art being displayed full frame on the TV, there isn't a "No Mat" option when you upload your own images, even when perfectly sized to 3840x2160 pixels. Only some of the art and photos you can access via a paid subscription have the "no mat" option. You can choose different color mats, but even the black one doesn't show as pure black on the screen - its more of a dark grey. It's really stupid that you can't show your own images full frame, and that only some art can go full frame, regardless of image resolution. Hopefully this may be resolved with future software updates. Tip: Although the TV has a speaker, a sound bar is the way to go.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      ToddP,

      We appreciate you taking the time to let us know about your experience with your Frame TV. Please give us the opportunity to gather additional information from you so we can better understand this issue and provide steps towards a resolution.

      You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Samsung TV review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv - love the art gallery Much improvement with the sound quality when aired with the frame ( separate purchase)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my favorite

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the frame is an awesome tv… no glare… picture quality is superb.. we love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the high price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the high price. Go for the Samsung pictures download and subscription service. Purchase clip on edge covers. very nice look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    rotating pictures of our new puppy when not in use makes this tv worth every penny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so nice so clear so crispy looks real picture yay

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stand comes with it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad it came with the stand. Also there is no glare

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung picture frame tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the tv I bought. I love the customer service on the beechnut location. They were very professional and knowledgeable about the tv I was buying! I recommend you go to this location and buy a tv!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Frame

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super happy with our Samsung Frame! It fits our space perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful TV. Easy to set up and great picture quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing TV with really easy installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture, very convenient features the remote and tv have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek Design!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the flush mount and the ability to make the TV look like art work in the more formal living room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is amazing Remote is awsome no batteries!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box purchase was a good value. It was missing several screws and a template.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service for delivery and installation of our 50 inch Samsung TV was outstanding! The two service representatives were efficient very neat and taking down my original TV and placing the new one on the wall. They explained all of the features of the TV and waited so that I could go through the different prompts. Everything worked out beautifully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portrait TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV but got sticker shock for the accessories if wanted to purchase them. Between 300 to 500 for the TV border accessories to make it really look like a portrait. Wow

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    picture quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the picture quality of this TV is amazing. Especially when its in Art Mode and no one can tv its a TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Work of Art

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beautiful work of art, might not be the best TV, but great for my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the picture and the anti glare. Perfect for my room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have bought this tv for almost every room. Sits perfectly & flush to walls. Its a great tv & luv the free Samsung channels. Easy to set up streaming apps & access. We also enjoy having art work showing while not in use!

    I would recommend this to a friend