Customer Ratings & Reviews
- Model:
- QN50LS03DAFXZA
- SKU:
- 10362511
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was disappointing to open the box and discover that not only did it have essentially a set-top box but was also still quite heavy. If everything (including the peripheral ports) came as a single display unit, and if that unit wasn’t so heavy, then I’d definitely reconsider. I’m only impressed by the antireflective coating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Reviewer,
I'm sorry to hear of this misunderstanding. The Frame TV comes with a One Connect Box, allowing you to connect your components to one separate box, not to the back of the TV. Your TV is connected to the One Connect Box with the One Invisible Connection – a translucent cable allowing you to place your TV accessories wherever works best for you.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
NOT HAPPY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you look at that picture you expect a frame around the TV you buy it it says the frame on the box when you get home there is no frame all you wanted that come up with $300 more. I feel like I was duped and I’m not happy I’ve talked to Best Buy And Samsung. I’m boycotting Samsung. I will never buy their products again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JeffreyjF,
Thank you for purchasing the Samsung Frame TV and for your review. The Frame TV can be displayed as-is with the black bezel. Additionally, the customizable bezels are available in a range of colors that fit your taste and style.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
The Frame TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to our home as we love the picture feature.
I would recommend this to a friendnew tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was perfect the person who installed for us was so knowledgeable and friendly. super happy with this tv
I would recommend this to a friendgood, but frustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bummer it has to come with big box that it has to be plugged in to. purchased this t.v. so it was very minimal looking and now we have to hide the black bulky box
No, I would not recommend this to a friendBrand response from Samsung
Posted .tbr2025,
We're sorry to hear of this misunderstanding. The One Connect Box allows you to connect your cable or satellite box or video game system to your TV without having any unsightly wires dangling from the TV. Your TV is connected to the One Connect Box with the One Invisible Connection – a translucent cable allowing you to place your TV accessories wherever works best for you.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung 50"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works as it should. It looks nice. It is good quality.
I would recommend this to a friendPicture TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and heightens look of room! Very sophisticated!
I would recommend this to a friendPerfect tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful television when your not watching television
I would recommend this to a friendLovely to watch
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love watching the beautiful art and it doesn’t look like a tv until you need it to. Very happy
I would recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely hate it. The SmartThings app is garbage. All of the tutorials on how to fix the infinite error messages when you try to use the art functionality are for a former version. This this is just a more expensive completely regular TV. I would NEVER buy another.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KMTampa,
We appreciate you taking the time to let us know about your experience with your Frame TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
The Frame is great but we need some more tech help
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install went well. The technicians were very helpful.
I would recommend this to a friendMissing remote and power cord
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is very nice but I bought an open box with excellent status and was missing parts. No remote, legs for TV, or power cord. Had a death in the family the week TV arrived so did not open box until after return policy so customer service would not do anything. TV is 4 stars Best Buy 0 Starts for terrible service.
I would recommend this to a friendpictures upside down
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this frame does not serve the purpose of uploading and viewing personal pictures as advertised, I uploaded over 50 pictures from my phone they were not sideways or upside-down, but on the Frame they display that way, with no option to change it. you have to delete them and try again, very tedious and time consuming.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkB,
I’m sorry to hear you’re not fully satisfied with Samsung’s Frame TV. Please give us the opportunity to look into this for you so we can provide additional settings adjustments or troubleshooting assistance.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Do Not Purchase Open-Box Items
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review is about Best Buy not Samsung. I contacted Best Buy when my shipping timeframe changed, but they could not reach the shipping service to change the delivery address. I called back and asked them to try changing the shipping address 3 times. Each day, a new call. They kept promising me that it would be delivered to the new/correct address. It was not. It went to an empty house, where no signature was required (on a valued $1300 item) They promised me a refund, which they did not honor, or even let me know not to expect it. When I finally received the product, it was damaged and they would not honor the warranty/exchange/refund policy that they advertise. I asked for a replacement, they would only provide a replacement with an in-store product (surprise, no available product in-store). When I finally had to return the item, I was told to take it in-store to return, but when I had 3-4 workers question my intent on returning a damaged product, they finally told me I can't return in-store. Fortunately, there was one worker willing to make an exception and put it on the UPS truck in-store, saving me another trip. Best Buy is a joke. Their customer service is as valuable as a chatbot.
I would recommend this to a friendBrand response from Samsung
Posted .Chris,
Please know you are leaving a review and 1-star rating for The Frame TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on The Frame TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Retunring process for open box item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as an open box. There was a distorted section at the bottom right corner on the screen. I returned it and it was very smooth process.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JinL,
Thank you for sharing your experience with open box items. If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Specialist
Samsung Frame TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had TV for 4 1/2 months. Color is fading picture from sitting on the side is terrible. Called Best Buy and they will do nothing to help and was told to contact Samsung. Do not purchase from Best Buy and after 2weeks still waiting on part with no estimated ship date. Forget Best Buy and Samsung not helping much either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Opps,
We appreciate you sharing your review and for your patience while waiting for parts to arrive for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Dead on arrival
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm usually a big fan of Samsung. I have 5 TVs in my house, all from Samsung, that I have been very happy with, but I have long coveted a Frame TV for aesthetic reasons. Unfortunately the one I purchased was dead on arrival. When I went online to try to find solutions, I saw a ton of complaints from people whose Frame TVs stopped working suddenly, so I decided not to exchange it for another Frame TV since you apparently can't rely on them even if they do work right out of the box. Terribly disappointed after years of waiting to get one of these.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lizzie,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad has been out twice and TV still is up correctly. This time it is a defective bracket. Supposed to be getting a new TV next week. It has all been challenging and time consuming.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Donna,
It’s unfortunate to hear of the issues you’re experiencing with your Frame TV, and we greatly appreciate your patience while waiting for your Geek Squad appointment. Should you have any questions after your service is complete, Samsung is here for you. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Would not recomend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Google Hisense and The Frame. Get the Hisense! The Frame nickels and dimes you for the art work. Very few default options and they try to force the "art subscription" on you. Connecting to anything Google is also difficult. Additionally, you have to buy the frame separately, which is also another negative star.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnR,
Thank you for sharing your experience with The Frame TV. Your feedback will be shared with our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Bad remote
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told by Best Buy delivery person that the remote to my frame TV would work after getting charged. The remote has to be plugged in to function. Since 15 days have passed I'm SOL!
No, I would not recommend this to a friendBrand response from Samsung
Posted .LisaN,
I’m sorry to hear your SolarCell Remote is not charging as expected. Please try these steps which may help resolve this:
1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote.
2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected
If you’re still experiencing issues with the remote, please also try the following:
- Unplug the TV for 30 seconds, and plug it back in.
- Try moving closer to the TV and re-pairing.
- Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery
- Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now
I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
