Customer Ratings & Reviews
See more imagesSamsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
- Model:
- QN50LS03DAFXZA
- SKU:
- 10362511
Customer reviews
would recommend to a friend
- Rated 5 out of 5 stars
Dennis
DennisM Posted
Sales rep was friendly professional a knowledge. It was a pleasure doing business with him
I would recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
- Rated 5 out of 5 stars
Love my new TV
ThamaraD Posted
Love my new TV, when people come they think its picture frame
I would recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
- Rated 1 out of 5 stars
NOT HAPPY
JeffreyjF Posted
When you look at that picture you expect a frame around the TV you buy it it says the frame on the box when you get home there is no frame all you wanted that come up with $300 more. I feel like I was duped and I’m not happy I’ve talked to Best Buy And Samsung. I’m boycotting Samsung. I will never buy their products again.
No, I would not recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Brand response from Samsung
Posted
JeffreyjF,
Thank you for purchasing the Samsung Frame TV and for your review. The Frame TV can be displayed as-is with the black bezel. Additionally, the customizable bezels are available in a range of colors that fit your taste and style.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Rated 5 out of 5 stars
new tv
ShayneM Posted
it was perfect the person who installed for us was so knowledgeable and friendly. super happy with this tv
I would recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
- Rated 5 out of 5 stars
Samsung 50"
TeresaM Posted
It works as it should. It looks nice. It is good quality.
I would recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
- Rated 5 out of 5 stars
The Frame TV
LisaL Posted
Great addition to our home as we love the picture feature.
I would recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
- Rated 3 out of 5 stars
good, but frustrated
tbr2025 Posted
bummer it has to come with big box that it has to be plugged in to. purchased this t.v. so it was very minimal looking and now we have to hide the black bulky box
No, I would not recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Brand response from Samsung
Posted
tbr2025,
We're sorry to hear of this misunderstanding. The One Connect Box allows you to connect your cable or satellite box or video game system to your TV without having any unsightly wires dangling from the TV. Your TV is connected to the One Connect Box with the One Invisible Connection – a translucent cable allowing you to place your TV accessories wherever works best for you.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Rated 5 out of 5 stars
Picture TV
LucyJ Posted
Great product and heightens look of room! Very sophisticated!
I would recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
- Rated 5 out of 5 stars
Lovely to watch
BonnerD Posted
I love watching the beautiful art and it doesn’t look like a tv until you need it to. Very happy
I would recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
- Rated 5 out of 5 stars
Perfect tv
SkyJay Posted
Beautiful television when your not watching television
I would recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
- Rated 5 out of 5 stars
The Frame is great but we need some more tech help
mimipop Posted
Install went well. The technicians were very helpful.
I would recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
- Rated 1 out of 5 stars
Horrible
KMTampa Posted
Absolutely hate it. The SmartThings app is garbage. All of the tutorials on how to fix the infinite error messages when you try to use the art functionality are for a former version. This this is just a more expensive completely regular TV. I would NEVER buy another.
No, I would not recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Brand response from Samsung
Posted
KMTampa,
We appreciate you taking the time to let us know about your experience with your Frame TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Rated 1 out of 5 stars
Missing remote and power cord
Mike Posted
TV is very nice but I bought an open box with excellent status and was missing parts. No remote, legs for TV, or power cord. Had a death in the family the week TV arrived so did not open box until after return policy so customer service would not do anything. TV is 4 stars Best Buy 0 Starts for terrible service.
I would recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
- Rated 1 out of 5 stars
Do Not Purchase Open-Box Items
Chris Posted
My review is about Best Buy not Samsung. I contacted Best Buy when my shipping timeframe changed, but they could not reach the shipping service to change the delivery address. I called back and asked them to try changing the shipping address 3 times. Each day, a new call. They kept promising me that it would be delivered to the new/correct address. It was not. It went to an empty house, where no signature was required (on a valued $1300 item) They promised me a refund, which they did not honor, or even let me know not to expect it. When I finally received the product, it was damaged and they would not honor the warranty/exchange/refund policy that they advertise. I asked for a replacement, they would only provide a replacement with an in-store product (surprise, no available product in-store). When I finally had to return the item, I was told to take it in-store to return, but when I had 3-4 workers question my intent on returning a damaged product, they finally told me I can't return in-store. Fortunately, there was one worker willing to make an exception and put it on the UPS truck in-store, saving me another trip. Best Buy is a joke. Their customer service is as valuable as a chatbot.
I would recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Brand response from Samsung
Posted
Chris,
Please know you are leaving a review and 1-star rating for The Frame TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on The Frame TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Rated 2 out of 5 stars
pictures upside down
MarkB Posted
this frame does not serve the purpose of uploading and viewing personal pictures as advertised, I uploaded over 50 pictures from my phone they were not sideways or upside-down, but on the Frame they display that way, with no option to change it. you have to delete them and try again, very tedious and time consuming.
No, I would not recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Brand response from Samsung
Posted
MarkB,
I’m sorry to hear you’re not fully satisfied with Samsung’s Frame TV. Please give us the opportunity to look into this for you so we can provide additional settings adjustments or troubleshooting assistance.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Rated 2 out of 5 stars
Samsung Frame TV
Opps Posted
Had TV for 4 1/2 months. Color is fading picture from sitting on the side is terrible. Called Best Buy and they will do nothing to help and was told to contact Samsung. Do not purchase from Best Buy and after 2weeks still waiting on part with no estimated ship date. Forget Best Buy and Samsung not helping much either.
No, I would not recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Brand response from Samsung
Posted
Hi Opps,
We appreciate you sharing your review and for your patience while waiting for parts to arrive for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Rated 2 out of 5 stars
Retunring process for open box item
JinL Posted
I bought it as an open box. There was a distorted section at the bottom right corner on the screen. I returned it and it was very smooth process.
No, I would not recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Brand response from Samsung
Posted
JinL,
Thank you for sharing your experience with open box items. If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Specialist
- Rated 1 out of 5 stars
Dead on arrival
Lizzie Posted
I'm usually a big fan of Samsung. I have 5 TVs in my house, all from Samsung, that I have been very happy with, but I have long coveted a Frame TV for aesthetic reasons. Unfortunately the one I purchased was dead on arrival. When I went online to try to find solutions, I saw a ton of complaints from people whose Frame TVs stopped working suddenly, so I decided not to exchange it for another Frame TV since you apparently can't rely on them even if they do work right out of the box. Terribly disappointed after years of waiting to get one of these.
No, I would not recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Brand response from Samsung
Posted
Lizzie,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
- Rated 2 out of 5 stars
Beware
Donna Posted
Geek Squad has been out twice and TV still is up correctly. This time it is a defective bracket. Supposed to be getting a new TV next week. It has all been challenging and time consuming.
No, I would not recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Brand response from Samsung
Posted
Donna,
It’s unfortunate to hear of the issues you’re experiencing with your Frame TV, and we greatly appreciate your patience while waiting for your Geek Squad appointment. Should you have any questions after your service is complete, Samsung is here for you. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Rated 1 out of 5 stars
Would not recomend
JohnR Posted
I have the Google Hisense and The Frame. Get the Hisense! The Frame nickels and dimes you for the art work. Very few default options and they try to force the "art subscription" on you. Connecting to anything Google is also difficult. Additionally, you have to buy the frame separately, which is also another negative star.
No, I would not recommend this to a friendThis review is from Samsung - 50” Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Brand response from Samsung
Posted
JohnR,
Thank you for sharing your experience with The Frame TV. Your feedback will be shared with our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist