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Customer Ratings & Reviews

Your price for this item is $899.99
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The comparable value price is $999.99

Customer reviews

Rating 4.3 out of 5 stars with 122 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers express satisfaction with the picture quality, frequently praising its depth and clarity. The sleek design and included wall mount also receive positive feedback, with many appreciating the TV's ability to blend seamlessly into their homes. The anti-reflective and glare reduction features are highlighted as particularly impressive, enhancing the viewing experience. Overall, the comments suggest a high level of customer contentment with the product's performance and aesthetics.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-122 of 122 reviews
  • Rated 2 out of 5 stars

    Just screen savers not art.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not exactly what I expected. It’s not really a framed piece of art, just more screen savers, nost of which art photographs. Sales person said this was an OLED TV, it’s a QLED, and that the $1,100. price was the lowest it would be before Christmas. The price has gone done to $895 so I am very unhappy about that. As they say BUYER BEWARE. Very disappointed in Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JudyS,

      Thank you for sharing your thoughts on The Frame TV - we'll be sure to pass this along to our internal teams.

      If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    NEVER BUY OPEN BOX FROM BEST BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally called customer service about the open box item and was told that the item was available and was complete. The agent i spoke to also told me that he had eyes on the item in the store. I paid for the item and drove 1 hour to pick it up. When i arrived and saw the the TV it did not have a box and was missing major components. The agent i spoke to lied and was not in the store and never got eyes on it. On top of that the sales associate nor the manager helped in any way. There was no discount on a new tv or discount on missing parts no coupon for future purchase. Barely an apology. This was one of the worst customer service experiences I've ever had. Never again Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JuanA,

      We appreciate your feedback regarding parts missing from your TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.

      Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

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