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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 53 reviews

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  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 53 reviews
  • Rated 5 out of 5 stars

    Samsung 50” Frame TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture. Sound is adequate. I recommend adding a sound bar, but consider the Samsung brand so they can sync and use both the bar and the speakers in the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for bright room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv!! The sunlight hits the tv wall in my room so I wanted something that won’t glare. Even if the light it’s the screen, the colors are still so rich

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture quality. Easy set up, but had to create a Samsung account

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Frame.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the narrow profile , the quality of the picture and the non-glare glass screen. It is perfect in my bright room and the picture “frame” (with artwork) fits the decor of the room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful Art and TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible TV and love the Art appearance in our formal living room. I will definitely recommend to friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I enjoy TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From installation to viewing, I have not a complaint. I have had complements of the quality of the picture. The installation crew were fantastic! I didn't expect the instructions for the tv I was given. Best Buy is my go to for electronics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everyone Should Own The Frame!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought a television would make me so happy! And the knowledgeable “geeks” at Best Buy couldn’t have been more helpful right down to the guy who came and installed it on my wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Frame TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and love the art options. Very easy to install with included hardware.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    50 inches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this so much and is thin and beautiful. I will definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! It displays custom art you upload or you can subscribe to their catalog which is worth it, imo.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Art mode was neat. It was the reason I bought the TV. Otherwise I probably would have gone with the OLED. I did disconnect the TV from the power for a moment after I set it up. After that, I was having a hard time getting it to go back into art mode. The other downside to art mode is you are limited to art you can view if you do not subscribe to the $50 annual membership. The TV has a frame feature for any image you want to view in art mode, but when you start a slideshow, each image will not go into the frame you want unless you individually save those settings for every single image. The ultra slim wall mount that the TV comes with is clean. It also has easy leveling mechanism after you hang it up which is convenient.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Operating system is terrible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We “ upgraded from a 2019 version of the frame and I am really disappointed the whole UX on the system is really terrible very slow and you cannot turn off ads when you spend this kind of money on a premium TV. It’s unacceptable that you are served ads day and day out. The Samsung OS is really laggy and just really takes away from the whole experience at this point. I think I’m just gonna get an Apple TV plug-in to avoid the annoying ads. The picture quality is fine. Nothing improved since 2019 overall it’s a fine TV but nothing super exciting.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JamesP,

      We appreciate your feedback regarding your Frame TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
      1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
      2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
      3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.

      If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    BEAUTIFUL LIFE-LIKE PICTURES

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Frame TV. Beautiful pictures and quality is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV, easy to set up, adds character to the room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV - great picture - easy to mount on wall - user friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a TV that takes your aesthetic to the next level then this is your TV. Yes, it may be a little pricey but the display is absolutely gorgeous and the options and capabilities that come with this TV are unmatched.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picture TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and a real conversation piece with people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks amazing. Works great and would highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in store customer service was good and the TV is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picture Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    QLED at it's best. The actual frame changes everything.

    I would recommend this to a friend
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