Customer Ratings & Reviews
- Model:
- UN55RU7100FXZA
- SKU:
- 6323731
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 55" Class 7100 Series LED 4K Smart Tizen TV for its exceptional picture quality, user-friendly setup, and reasonable price point. Many users applaud the TV's excellent sound and image quality, while others appreciate the ease of installation and mounting. However, some users have expressed concerns about the TV's remote control design, durability, short lifespan, screen issues, and volume level.
This summary was generated by AI based on customer reviews.
I already said it on the review portion
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't have good HDR nor does it have good motion that's why I will be exchanging it on January 4th for a Samsung Q 60
No, I would not recommend this to a friendNot bad for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the display is great for the price tag. Processor is slow so the apps sometimes lag but you get what you pay for
I would recommend this to a friendGet the bigger one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unhappy with my purchases because I should have gotten the 65. Samsung needs to put the weight of the product on the box.
No, I would not recommend this to a friendTerrific picture.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficulty syncing streamer for hearing impaired. We still don’t have the matter solved. Maybe should have asked more questions!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Puny13,
I am sorry to hear that you are experiencing issue with your RU7100 TV.
So that we can better troubleshoot this issue and provide steps towards a solution, I invite you to please contact Samsung TV Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Ambassador
Tv quality is fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to give a solid review as the audio sync is still off and I can’t seem to get it fixed through you. Not happy.
I would recommend this to a friendSTILL HAVE ISSUES WITH DARK BACKGROUND & MOTION
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT VERY GOOD WITH DARK BACKGROUND. BLACK SHADES AND MOTION NOT SHARP. BESIDES THAT GREAT PRICE FOR THE UNIT
No, I would not recommend this to a friendNot entirely pleased with picture quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not entirely pleased with picture quality. My other two Samsung TV’s purchased in 2016 have better picture quality.
No, I would not recommend this to a friendNo wired connection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im Samsung customer for long time , but It is ridiculous afther the third day of having bought this TV I have to call technical support because the wiring connection stopped working and even worse to wait 10 days for a technician...Samsung whats happening
No, I would not recommend this to a friendBrand response from Samsung
Posted .Perezoty:
I am very sorry for the unfortunate issue with your TV and understand your disappointment with the wiring connection not working.
If you wish to check on the status of your service call, please reach out to Samsung TV Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your Samsung product at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Ohkay product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.at his product like to disconnect from the internet every so often other than that great product
I would recommend this to a friendGuess I got a lemon.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. It has an issue with wifi. Have to Unplug then replug it to work. Gets very annoying. Updated to a newer model. Haven't received it yet. Hope it works. I have had Samsung TVs for years now, first time I got a lemon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Judyreview,
I am sorry to hear that you have returned the RU7100 TV due to the WiFi connection issue.
Samsung has been working on a solution for that issue and will release a firmware update soon.
I hope your new model will work out for you.
Should you have any questions, feel free to contact us via:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Thank you for taking the time to share your user experience. We greatly appreciate your feedback and purchase.
- Samsung Ambassador
It's average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 3 other Samsung TV's and this one the picture does not look as good as my other 3!
No, I would not recommend this to a friendNothing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just buy this TV 9/6/2019 the TV make a weird noise since I purchased , and a other problem , is not even a month , I went to the customer service, and they not even help me, I just want to exchange the TV for the same TV , is not even a month that I purchased this TV ,
No, I would not recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is not great. I may return it for q different one.
No, I would not recommend this to a friendGood quality but not best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My recommendation is most for the personal to explain a little bit more on clauses.!!
I would recommend this to a friendYes, tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh, picture quality so-so. But we needed a new tv.
No, I would not recommend this to a friendSamsung TVs are not great.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV, but had to return it due to the fact that I can stand the main menu.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JesseH,
I am sorry that the RU7100 TV did not work out for you.
Your overall customer experience feedback is important to us and will be shared with the product team.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador
Good TV but not a great picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV works awesome but on some action or sports the picture is not very clear.
No, I would not recommend this to a friendRisk of shadows being shown
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of owning it the TV started to show a black shadow straight down the middle of the TV then it would come an go. Eventually other spots and now its completely pitch black.
No, I would not recommend this to a friendNo HDMI
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Likes cheating picture but no HDMI ports only two not enough.
No, I would not recommend this to a friendGood, doesn’t blow my hair back
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve experienced some trouble connecting with WiFi. Smart tv, isn’t so smart..
No, I would not recommend this to a friend