Customer Ratings & Reviews
- Model:
- UN55RU7100FXZA
- SKU:
- 6323731
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 55" Class 7100 Series LED 4K Smart Tizen TV for its exceptional picture quality, user-friendly setup, and reasonable price point. Many users applaud the TV's excellent sound and image quality, while others appreciate the ease of installation and mounting. However, some users have expressed concerns about the TV's remote control design, durability, short lifespan, screen issues, and volume level.
This summary was generated by AI based on customer reviews.
Stopped Working!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working a few days before warranty expired!!! Did not last 1 year. First sound went low then picture slowly went out. Paid over $600. Very upset!!!!! Tried to get trusted brand.
No, I would not recommend this to a friendPoor color
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had excellent color on last TV. Told home advisor we wanted same. Most colors now are washed out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dave,
I am sorry to hear that you are not entirely happy with color performance.
The RU7 series features our PurColor technology, HDR and our exclusive 4K UHD Engine to deliver superb contrast and expanded color detail.
Please give us the opportunity to assist you with image quality adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Ambassador
Junk tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy, already failing, tv is a piece of crap, refund please
No, I would not recommend this to a friendNo warranty after warranty expires in 2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst thing about Samsung is finding out after buying a second tv that if it’s stops working you have to pay Samsung to allow someone to fix it.
No, I would not recommend this to a friendJUNK
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.18 MONTHS LATER AND THE TV IS NO LONGER WORKING. THIS IS THE SECOND SAMSUNG IVE HAD THIE SAME EXPERIENECE WITH. I WILL NO LONGER PURCHASE ANYTHING SAMSUNG.
No, I would not recommend this to a friendPicture judder
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv 3 days ago and will be taking it back tomorrow! The screen judder in any fast scene is absolutely horrible!!! I have tried several settings nothing helps
No, I would not recommend this to a friendVery disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up today, but when I came home and turned on, the TV screen was broken. I was very disappointed how I could sell these things and wasted my time today.
No, I would not recommend this to a friendMisleading open-box label
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The open-box label indicated minor cospetic damage. When I picked up the tv it was missing the feet to stand it up, the power cable, and the remote.
No, I would not recommend this to a friendCloudy screen just over a year old
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Tv in June of 2019 and by October of 2020 it is already cloudy and has dark lines running horizontally. I am very disappointed.
No, I would not recommend this to a friendGood price but tv defected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price for the tv but I had to return it because it was defected. Got a refund with best buy with no issues. Wished the tv wasn't defected.
No, I would not recommend this to a friendo.k got a defective one
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.keeps booting me out of all t.v apps bad at mirroring from phone or table delays or boots out. the t.v will restart for no reason all by itself
No, I would not recommend this to a friendIssues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Usually I love Samsung but I had three different issues with this tv and switched it for an lg
No, I would not recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV turns off/on after. Bought TV April 24, 2019. I have tried everything to make this thing work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NELSON,
Thank you for purchasing the Samsung RU7100 4K Smart TV. I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
Tv just stop working
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV stop working after 2.5 years, I am so disappointed.
No, I would not recommend this to a friendWorked for 14 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV stopped turning on not long after the manufacture warranty ran out.
No, I would not recommend this to a friendNot worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open item on the website however, the missing parts were not listed and should have been.
No, I would not recommend this to a friendNone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t have it yet. Geek squad needed 11 days before they could deliver and set up. Pain in the butt.
No, I would not recommend this to a friendgarbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Breaks after a year and samsung absolutely refuses to stand behind their product.
No, I would not recommend this to a friendNot a good tc for screen share with apple
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Became slow after few weeks. Hard to connect with apple device.
No, I would not recommend this to a friendPoor picture quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV had poor picture quality. I returned it for a better television
No, I would not recommend this to a friend