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Customer Ratings & Reviews

Samsung - 55" Class - LED - Q6F Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 1032 reviews

97%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    Be wary if you have a PS4 Pro...

    Posted
    KaLiBLeek
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this television in July of this year after the Samsung Plasma TV I'd had for over 8 years died on me. Thus far I've had 5 service visits from Geek Squad, with a 6th visit scheduled for this coming weekend. Here's the pro/con list: PRO: - Extremely nice design. I wasn't sure about the brushed metal look, as I'm used to black TVs and electronics...but the TV looks really nice. I have it mounted on a wall, so I can't enjoy the cool legs/feet that came with the TV, but still. - The Smart TV features work really well. We use the Netflix, YouTube, and Plex apps pretty regularly. While the actual TV menus are pretty ugly and sluggish, once you're actually in one of the apps it works great. - The remote is surprisingly nice. Being able to use voice search to find videos in any of the apps is super helpful, and it's also able to control the volume on our external soundbar, which is great. - The picture quality, once you tune the settings, is great. Coming from a plasma, I was hoping to switch from a plasma to an OLED TV. I was weary of purchasing a standard LED TV, regardless of Samsung's "QLED" branding...but I've been extremely happy with the picture quality. I disabled all the motion+ settings and the power saving features, as well as any of the weird settings that try to artificially boost black levels and contrast, and videos and movies and games have looked great. - The audio from the built-in speakers is quite good. If my soundbar didn't have a wireless subwoofer, I'd probably just use the TV's speakers. CONS - Game Mode is terrible. Although it might not be the actual Game Mode itself, but I have repeatedly tried to disable the feature and whenever I use my PS4 Pro, Game Mode turns itself back on, which would be fine, but.... - The screen will go black randomly for seconds at a time. Based on a bit of research, there seems to be a recurring issue with Samsung TVs and PS4 Pros. Something about the HDR compatibility, it seems (there's a 70+ page thread on Samsung's forums if you do a Google search). You can disable the HDR features on the PS4, or you can disable Game Mode + UHD Color on the Samsung TV...but that isn't a sure fix. I still get black screen issues on the regular, which has been the basis for all of my service visits so far. - We've also had weird random issues, like turning on the TV to see 99 notifications, each one stating some sort of malicioius process was blocked (see photo). - The actual software on the TV kind of sucks. Settings won't stick (if I could disable Game Mode and have it stay disabled, I probably wouldn't have needed any service visits). You can reorganize the menus and shortcuts, but when you turn the TV back on again, TV Plus will be back at the top of your shortcuts, and your HDMI devices won't be on the shortcut list anymore. Also I've never had a TV with advertisements built into it. Paying over $1K for a TV and still having to deal with ads is crazy to me. Really, if you're just going to watch things on Netflix or YouTube or Hulu, this TV would probably be fine. If you're going to try and get the most out of a 4K HDR Smart TV though, I'd look elsewhere. Once all my service visit fiascos are over, we'll probably get a Sony or a TCL.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Expected more from Samsung!

    Posted
    JayP
    • My Best Buy® MemberMember

    Purchased this tv with high expectations from Samsung. I own a Samsung 3d television model number UN55F7100 and have always enjoyed the picture quality of that television. So naturally I decided to stick with Samsung and get a new TV. Yes, I know as far as QLED models this is the base, but still a person wouldn't expect it to be worse than a TV that is almost 5 years old. So I use this tv for movies, sports, and tv shows. Here are my problems. 1. Over-Saturation of reds/oranges. Some reds were okay, but then some were glowing. A huge distraction when watching a movie or college football game. 2. Dimming / brightening issues (or blooming as some would say) while viewing. Let me say I have turned Local Dimming to Low (you can't turn it off), and ECO setting to OFF. Okay so let me say I watch shows with subtitles and in bright scenes this is not an issue but however dim / dark scenes it's a major issue. Picture a dark cave scene and when suddenly the people start to talk and the subtitles come up the whole tv gets brighter. Brighter as what was dark is more of a grey now. Yes I know I could take the subtitles off but I shouldn't have to. My 5 or 10 year old televisions don't have this issue. Also, this isn't just with subtitles. This also happens if you were to use your volume button, the whole left side of the TV will appear brighter than the rest. This actually happened when nothing was playing. I had a tv show paused and my screen was cycling through dimming / brightening almost as if it had a heartbeat. 3. Smart Security: Malicious Process blocked. This happened before and after I did a factory reset on the TV 4. Remote staying connected. I would turn on my tv and try to use it and next thing I know I have to sync the remote back to the TV. 5. Samsung itself and there support team. This I would rate as a 1 of 10. I first called on these issues 2 months ago and now finally they have replaced my tv (however I am still experiencing the over saturation but not to the huge extreme as I was with the first tv, but the dimming / brightening issues still is an issue) There phone support is horrible (they say they are going to do one thing and nothing happens) but worse yet was the technical support company they had come out and service my television. I found them to be unprofessional after 4 visits. I have no faith in Samsung from this point forward. At this point wish I would have went with an OLED vs this. This has been a nightmare from the start!!

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi JayP,

      I am very sorry to see that you were not happy with the picture quality of your Q6F TV, and experienced dimming issue.

      Have you tried the preset Movie Mode? It is the closest setting to calibration the way the director intended as it uses minimal hancement and will likely render the truest picture with natural blacks and colors.

      Please know that Samsung Customer Support is always happy to assist you with image quality adjustments tailored to your preferred viewing experience. Simply

      Phone us at 1-800-SAMSUNG.
      You can also LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      We are available on Facebook Messenger:  http://m.me/samsungsupport
      Or Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Again, thank you for taking the time to share your experience. We hope to hear from you soon.

      - Samsung Ambassador Samsung

  • Rating: 4 out of 5 stars

    A Great Solution Between OLED and Premium LEDs

    Posted
    mcdonaldjacob16
    • My Best Buy® MemberMember

    So, quick backstory: I was in the market for a TV for my bedroom, as I already had a good living room set-up (49” Sony Bravia 4K HDR). I’ve been very satisfied with my Sony, and didn’t think to replace it, at first. But then I thought, if I’m going to get another TV, why not get one that’s comparable to my living room TV and put my Sony in the bedroom? So, off I went to look for said TV (END BACKSTORY). I originally looked for an open-box deal when a BB salesman showed me to some Samsungs, having told him my budget constraints. I’ve always thought Samsungs had great-looking designs, but wasn’t sure of the picture quality. The salesman then showed me the QLEDs and how they looked in comparison to a similar Premium HDR model. The first thing that stood out to me was the color, by far. Compared to the OLEDs which have absolutely RICH color depth and amazing black levels, I realized that the QLEDs didn’t have as near the same quality as the black levels of an OLED. But man did the color depth on the QLEDs impress! So I took a bet on the QLED, hoping that the impressive color display would be the satisfying factor, and fully knowing that the TV I looked at was a display TV, and purchased the Samsung Q6F QLED 55”. The first thing I do when I get a new TV is calibrate it via my Xbox One X, which is my main source of entertainment. The Xbox will always suggest turning off any contrast enhancers, enhanced motion options, and any special LED backlighting. Instead, it focuses more on adjusting brightness, backlighting, color, and gamma. It will also recommend that you switch the picture setting to “Movie,” and the color temperature preset to “Warm 1.” Through this process, I’m able to tune the TV to where I’m able to have very defined whites, as well as blacks and shadows. I wasn’t really able to adjust much of the black levels, as the option is locked to “Auto.” Regardless, after tuning the TV to Xbox’s specs, both gaming and movies look spectacular! Much better than I anticipated. Having originally planned to get a TV that was comparable to my Sony, I wasn’t expecting to get a better quality TV for near the same price! CONCLUSION: A great TV for the price! I gave 4 stars because, while the color is fantastic, it experiences downfalls in two areas... 1. Black levels. Obviously nowhere near OLED quality, but not bad considering where the TV makes up for it. The lack of being able to adjust the black levels is slightly frustrating but it’s not a deal-breaker, by any means. 2. Motion. Overall motion quality is on-par with my Sony, which is quite fluid in most applications. There are, however a few games that struggle to maintain that fluid motion, and will instead appear blurry when the camera pans on either a game or movie. That being said, it has only shown these issues in a small number of games/movies. A good benchmark is playing Planet Earth II (4K) and overall the picture quality is breathtaking. 3. This review agrees with the consensus: Game Mode is terrible. I’ve kept Game Mode off and have defaulted to the settings mentioned earlier. Xbox One X will not automatically turn Game Mode back on after switching it off, unlike the PS4 Pros that have been mentioned to do so (unless Samsung has already fixed this for the PS4). OVERALL: If you’re not quite in the market for an OLED but want something with better quality than an average 4K HDR display, then give this TV a try! It’s been a week since the time of this review since having purchase the QLED, and I’ve been very satisfied so far. Not bad, especially now that it’s on sale!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best 55" QLED TV for Price, Reviews & Its Gorgeous

    Posted
    robind1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am the type of person that researches EVERYTHING. So...the purchase of a 55" TV took several days. I went online and did some searches on Best 55" TV, and saw a pattern that Samsung and LG brands seemed to get the best ratings. First, we went to Best Buy to get the lowdown on what they had that was 55" and listened to the sales persons recommendation [he recommended the 55" Samsung QLED QN55Q6FNAFXZA) which was $300 off - $799.99]. 3rd we looked around Best Buy and got descriptions on the rest of the 55" TVs there. 4th I went home and I did my research. My husband specified the following were minimums (LED, 2160p, Smart, 4K, UHD, HDR, 3 HDMIs, 120 Hz/240 Motion Rate). Since the Samsung Q6F had the minimums (and instead had 4 HDMIs) it qualified. Then we went to Sam's Club (and online) to see what they had to offer...there was no 55" QLED TV there for $799.99 or under. Then we went to Walmart (and online)...same thing....couldn't compare. I also compared what Amazon.com had...no comparison. We weren't interested in the Curve and weren't ready to spend over $1K for an OLED. Next I went onto various websites to read reviews on the 55" Samsung QN55Q6FNAFXZA. In general it was rated 4.8 out of 5 stars. There were some negative reviews that had to do with using games; Dimming/Brightening, Clicking/Ticking, Vertical Lines, Turning on by Itself, and Bad Support. I was most impressed that Samsung had responded to all the negative reviews, mainly asking the person complaining to contact their support team, and they gave details on how to contact them. Also, since I had personally viewed reviews on over 12 other tv's, it was pretty obvious that every tv gets some bad reviews. Once we decided on the 55" Samsung QN55Q6FNAFXZA, since I found the same tv on Walmart.com for $20 less, I printed out the listing, and took it with me to Best Buy (and got the $20 off via Price Match). So, long story long, we have had the 55" Samsung Q6F for 8 days and couldn't be happier. NO issues with Dimming/Brightening, Clicking/Ticking, Vertical Lines or Turning on by Itself. Knock on wood, if our luck holds out, we made a great decision and believe this will be a great tv for many years to come.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice upgrade from KS9000

    Posted
    Nate34
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When I decided to start looking at possibly upgrading my UN55KS9000 I was 90% sure it would be another Samsung. So when I saw the Q6F for $300 off its normal price I started doing some research. Well after alot of reviews reading, forum browsing, Youtube videos, and 2 trips to Bestbuy to check it out in person I bought it. After getting it all set up and testing it a few days I have to say its definitely a worthy upgrade. And its $800 less than I paid for my KS9000 a few years ago. The picture is outstanding. I did some side by side comparisons of some Netflix 4K HDR and the Q6 is much better. One of the main reasons I was 90% sure it would be another Samsung is because I love Tizen. One of the salesman tried to steer me towards a Sony for some reason, but I just do not like Android TV. I love their phones, but just dont like Android on TVs. I love the way Samsungs Tizen OS handles sources. I have A LOT of things connected, and use two separate 3 port HDMI splitters to connect all my consoles, PC, Directv, etc. And the TV handles all the sources perfectly. I dont have to change any settings, or even rename them. It just works. And the same is here on the Q series. Tizen looks a little different, but is overall the same in 2018. And since I was already using it on the KS I didnt have to learn anything here. Even the remote is almost the same. I also like the overall looks of the TV for the most part. The front (the important part) looks great. Very slim bezels and almost all screen. If I had to nitpick I do not like the look of the back. It looks like cheap plastic (which it is). And the lines look funky in my opinion. I do like the cable management system, although with all the cables I have connected its impossible to hide all of them. But I am not wall mounting so no big deal here. The motion handling, and input lag in gaming mode is amazing as well. Games are so smooth and look great. No lag at all. If you are like me and am thinking about possibly upgrading a KS, or similar model in my opinion go for it. Its well worth it. For me it has been a great decision. Highly recommended. Thanks for reading.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great all purpose T.V. for a great price

    Posted
    Viking93
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this 4k tv to replace a five year old vizio that was only 1080p. I have a very big iTunes movie collection and with the release of the apple tv 4k I thought this would be the perfect time to upgrade. I did the usual amount of research through youtube and the internet was looking at a few brands that were at a similar price point had a certain amount I was looking to spend no more than 1100 dollars. Besides the movie watching I also am a gamer so being compatible with my xbox one was also very important to me and what I mean by that is it must have a game mode with a low latency. And the samsung tv's have always worked very well with the xbox dating back to the xbox 360 days. It was time to go to my local Best Buy and look at each of the brands Vizio, LG, Sony. My first question to the sales associate was witch brand or brands have the highest failure rate because my first instinct was to buy what I was familiar with witch was a Vizio but after seeing reviews online and talking to the associate that was not going to happen with the high failure rate. The Sony on the other hand was a great tv from all the reviews I saw on YouTube and online and price wise was right at my budget. But there was a problem it was great at everything except gaming it had a very high game latency witch was surprising considering the PlayStation is a sony product so that was a dealbreaker for me. Lg also was not great but a little better than the Sony with its game mode. So I chose the Samsung and have been very happy with it and am really impressed I waited and got it on sale I was a little mad at myself for not getting the Sony during black friday sales so I did not want to miss out on this great tv. The built in smart tv functions are good to have but my apple tv 4k is my main source of 4k content and Logan looks great as well as Days of Future Past. I would gladly pay full price for this tv after having it for a few weeks but getting it on sale was icing on the cake so do yourself a favor and give this tv strong consideration for you next tv.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    It's okay

    Posted
    namealreadychosen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We initially purchased an older model Samsung TV that was 50". Every time we watched something I was messing with the brightness and color, which never seemed to be correct. So we returned it and purchased this 55" Q6F. I can't say that I like it much better. The first issue is the refresh rate. We replaced a 2011 model Vizio 45" TV that had a true 240hz refresh rate. Most manufacturers don't seem to offer that true refresh rate any longer, and instead offer things like blur reduction and HD accelerating that is supposed to make the picture look like a high refresh rate. It doesn't. We use streaming services instead of satellite or cable. The picture can only be as good as the information coming in and if the streaming service is struggling so will the picture. Although I have to say we had fewer issues with our old Vizio. The main reason we chose this Samsung Smart TV is because I was tired of switching inputs to get what I wanted. I liked the menu accessibility on the Samsung. A major issue is the Samsung isn't compatible with Amazon Alexa. Instead it has a built-in Bixby function, which is terrible. We don't even bother with it. At most, Alexa can turn the TV on and off via bluetooth. The TV is also terrible at connecting to mobile devices. I've been able to connect my SurfacePro 4 laptop, but nothing else. We have a Google Pixel2 and an iPhone in our house which will not connect. Even the Samsung SmartHub (or SmartThings) doesn't support connecting to the TV. I've tried third party apps to no avail. We don't cast a lot of content to the TV, but it would be nice if our "smart" TV would cooperate. Several apps are not available that we would like to get. We have to stick with SlingTV for streaming because PSVue isn't available through Samsung. As far as the picture and sound go, I think they're both acceptable. I'm not messing with the color all of the time and the sound is clear. We never need to have the volume up over 9 or 10. If that's all you're looking for, don't bother getting a smart TV at all. If you're looking for a versatile, true smart TV, don't get a Samsung. I'd return this TV too if it weren't for the eye rolling I got from my wife. At this point, I'm willing to bet we'll purchase another Fire Stick to use and forget the smart TV functions all together, which defeats the whole purpose.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great TV But With One Major Flaw

    Posted
    ukwildcat4life
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Purchased this TV at a great price ($799.00) in early March. Loved the picture quality and features of this TV as I own other Samsung TV 's and love them. I had the this TV exactly one month and out of nowhere and for no apparent reason the TV went into a continuous start up and shut down power boot loop. An internet search turned up many threads but particularly one found on Samsung's own community forums. Apparently this problem goes back two years and still running. It appears as though the boot loop problem affects many of their TV models, but especially the QLED TV's. I contacted Samsung support ( because I didn't have a geek squad warranty) and their only suggestion was to unplug the TV and power it back up. Although that eventually got the TV back up and running I find this unacceptable as a long term solution so I definitely wasn't impressed with their support. Thank goodness Best Buy has a great return policy for Elite Plus members. Although I had thrown away the package the TV came in they still accepted my return and help me exchange The Samsung to an LG OLED TV. I would have loved to have kept this TV because I love how the smart features in Samsung TV's are designed plus this TV fit perfectly on top of my fire place mantle as I only have about 10 inches in width to work with. I really wanted to keep this TV but after reading through all of the forums and threads of this ongoing problem and knowing I didn't purchase a geek squad warranty which was dumb on my part I just couldn't risk it especially with Best Buy not giving me any hassle to return and exchange the TV. I think Samsung's are the best TV's out there but this is a major problem that they know about and have not fixed. Until Samsung acknowledges this problem with their TV's I will not be buying their TV's. I sure hope I have better luck with my replacement.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    This TV is absolutely the worst!!

    Posted
    TRUTHFUL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this TV around November 25, 2018. After a week having the TV, the picture began to lag/twitch when watching (Charter, Netflix, Hulu, or DVD) I contacted Bestbuy and they told me to upgrade to a better HDMI cable. I went online purchased a Rocketfish 4k ultra HDMI cable and it did not make a single difference, I contacted Bestbuy and they ordered me another TV (same make and model) this time the picture was lagging/twiching and a ticking noise began to happen while watching TV and after the TV was powered off! I contacted Bestbuy and Geeksquad came over and they didn't know what to do, they went over some TV functions and couldn't figure it out so they ordered me another TV (same make and model). The last and Third TV I got had the SAME ISSUES! it was making ticking noises, picture was lagging constantly, Geeksquad ordered parts for the TV (a main and power) they came over and installed the parts and the TV still had all the same issues PLUS the speakers broke on the TV and all sound was muffled, echoing and sounded just terrible and the remote had issues with turning the volume up and down, the only way to get it to work was to physically turn the TV off and back on. The Geeksquad agents told me they have no idea what the issue is (and the one agent was being pretty rude towards me for asking questions) then he referred me to Samsung, so at this point I had a broken TV for twoish weeks until Samsung told me just to return it to Bestbuy and pick out a different one myself. I picked out a Sony 55 inch 4k ultra 900f series and so far it has no issues and the picture quality is better and the functions on the TV are smoother! OVERALL experience with SAMSUNG TV was terrible, Geeksquad agent was rude. Also Bestbuy didn't even offer compensation for all the trouble and inconvenience they caused me having to take off work 3 times for them to do nothing.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    OK set, returned because of ADs built in software

    Posted
    westMIshopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had been shopping for a new 55" for our open living room with a lot of light. I purchased this set based on the recommendation of an employee after reviewing other sets in this price range. Because of the sale price, I was willing to try compared to the brand I had went in shopping for. The set was easy to set up, but requires the use of the SmartThings App, which requires a download. After connecting to my wifi, the TV started playing video while on the home screen. I didn't know the source of the video, but I let it play while going through the menus. I installed and opened the streaming app I wanted, and after watching for 10 minutes or so, the app closed and I was back to the home menu with the background video. I opened the app again, and same thing happened after the same amount of time. I did some internet research on how to turn off the video on the home menu, only to discover that the 2018 TV's are AD supported. This means the video playing on the home menu cannot be turned off and will play anytime I am on the home screen. I was not told this when purchasing. I was not happy paying the price I did to get a set with middle of the road picture quality and have to put up with potentially years of advertisements. I returned and bought the brand and model I originally intended to buy. (NO ADs with that brand)

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not a happy customer part 2

    Posted
    AngryCustomerPartII

    Soo Samsung where to begin I originally wrote a review about the Samsung NU8000 which made a clicking/ticking noise after weeks of jumping through Samsungs hoops and writing emails to their corporate office which did work by the way in the end and must applaud the fact that they gave me a refund. I wanted to at least give them another chance and exchanged and upgraded to this Q6F. Guess what this one makes the same clicking/ticking noise too! Out of the box they look almost identical other than the silver trim. And the picture really isnt anything better than the NU8000. So that was the last straw for me boxed the thing back up and went back and the employees looked at me like I was crazy but guess what. I bought a Sony x900f and guess what no ticking/clicking noise thats distracting as someone clicking mouse in your ear! The picture is by far much superior which is Sonys basic uhd tv in comparison to Samsungs Qled. I watched one scene in the new avengers movie on the qled think oof that gritty and pixelated. Then yesterday I watched the same scene on the Sony and thought wow that looks incredibly clear! Sorry to say Samsung lost me as a lifetime customer which is sad to say because the majority of my electronics in my home are Samsung ive never been so disappointed in a company what a let down. All in all I know Samsungs pricing and Specs are more attractive on paper but when you get down to the reality of it the quality just isnt there anymore. Its a real shame.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Malfunction in less than 12 hrs..

    Posted
    Lanaejeanx3
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this on 11/22, and it was delivered this morning 11/26 at 9:45 am. Then we set up the tv and was able to use it by 10:15 (easy peasy). Beautiful graphics, neat features, etc. Not even 12 hours later (around 7 pm) we discovered a flaw while watching Netflix. There was a white vertical line on the screen.. It indeed is an internal malfunction as we tried troubleshooting ourselves (changing the picture mode, power on/power off), and yet the line is still present even over the menu options. A little disappointed because I know there was potential with this upgrade for me and my husband. I sure hope we can get it exchanged and won’t have to run into the same issue. We didn’t even have this tv for a whole day and it already malfunctioned. I had higher expectations when it came to price I paid.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Lanaejeanx3,

      I apologize for the let down.
      Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

      Please reach out to us so that we can provide troubleshooting or begin warranty service.
      You can contact our Customer Support toll-free at 1-800-SAMSUNG.
      Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
      Or find us on Twitter at  https://twitter.com/messages/compose?recipient_id=18768513.

      - Samsung Ambassador Samsung

  • Rating: 4 out of 5 stars

    Great TV, good stock speakers, beware motion rate

    Posted
    BigA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall this is a great TV. I was very impressed with the colors and picture adjustments you could choose from. The speakers, I don’t believe, have gone over 1/3 of the total volume since we’ve got it because of the ample amount of sound. I am definitely pleased with that! This tv is used in my kids playroom but I wanted something a little nicer that I could watch from time to time. I was going to go with the model down, 8000 series 50” , but I was informed that the 120 refresh rate from Samsung was not a true 120 and I needed to go 240. Please research this if motion rate concerns you because this is very deceptive on Samsung’s part, hence the 4 star rating. Not to mention I can still notice an ever so slight judder...possibly because the of the extremely crisp colors imitating motion blur combined with Samsung’s motion rate? I am only comparing this to my Sony XBR850. Overall, I prefer the motion rate of the Sony which has, and advertises, a true 120 native motion rate. To get the same size Sony you are spending over a grand though, and that wasn’t happening. I cut the cord and we are streaming everything. We have been doing good so far with streaming on the Samsung and all the features are very easy to use...including their voice control “Bixby.”

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Picture Ive Ever Seen

    Posted
    Jethro

    I had gone in to BB to buy a different brand and saw this 55" QLED. It look great and was on sale and in stock so took it home. Hookup was easy and was ready to go after linking to my wifi and adding passwords for my Hulu, AMZN Prime, Netflix, Directv Now, Sling. Burt Reynolds had just passed so I put on Smokey and the Bandit. As it was coming on the picture was so very clear I asked the wife was there a recent remake of the movie, she said no. I kept watching and the clarity and color was better than at the store. When the Trans-Am pulled out of the trailer I felt like I was standing on the other side of the car it was that real looking. I watched the entire movie in amazement of how clear and colorful the picture was and for a 70's movie to boot. My other Tvs just dont cut it now this one spoiled me. The sound is amazing coming from such a thin tv, even had base to the engine sounds...wow Samsung knocked it out of the park with this one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great upgrade

    Posted
    GoPackChris
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This TV was an upgrade from a regular HD TV. I did a ton of research and this TV always came up as one of the best 4K smart TV’s. The picture is just amazing. If you watch nature shows you will be blown away by the color and the picture quality. I will warn you that you will be spending time trying to configure the TV to get the picture just the way you like. You will find a ton of info online about configuring this TV in a way that matches your viewing habits. If you mostly watch normal TV shows and movies you will configure it way differently than if you watch tons of sports. Be prepared to spend time getting it just right. I really like how easy it is to go between all the apps. You just hit the home key on the remote. We mostly watch Dish and Amazon Prime Video. My son watches gaming videos on YouTube. Very easy to bounce back and forth between them. Even my wife figured it out!!!! I will say I didn’t really like using the universal remote for Dish Network watching. The Dish remote is easier. I can’t really speak to the speakers because we have a N650 Samsung sound bar attached. Buy the way, the sound bar and TV work very well together.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This tv is THEE BEST

    Posted
    Sneakerlover
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Let me just start by saying I’m not a person thats big on electronics. My husband is but I’m not. For me a tv is considered great if the picture is clear. The end. We upgraded from a standard HD Samsung tv only because our tv started to give us problems and showed signs of aging. This tv does so much and we have been living in the Stone Age not having a smart tv. It’s does everything and the picture clarity still blows us away especially when watching movies it’s better then sitting in a movie theater. Great purchase! My only compliant is the max volume is not loud and we definitely have to purchase some sort of sound system to fully enjoy the tv. My husband and I huge movie watchers so to really enjoy the movies the picture has to be great but so does the sound. On the max volume it’s only half as loud as our older make Samsung. We still have a older make Samsung in our bedroom and the volume is super loud compared to the newer tv. Again that’s our only con. We considered buying this tv for a while and it it went on sale and we’re happy we finally decided to do so. Awesome tv!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    High Failure rate

    Posted
    RumDomRum
    • My Best Buy® Elite MemberElite Member

    Optical Audio failed in 10 days. Apparently this is a known problem with Samsung when using Dolby Digital. Their answer is to not use surround sound and just run PCM Stereo. Why would anyone buy an expensive TV for a home theater and not use surround sound? For some reason the software or hardware associated with the audio controller does not have the ability to handle 2 movies before it fails. 2 movies. That's all I got to watch. Now the audio has a horrendous stutter on and off for 30+ seconds at a time. It's a bummer too, because this TV has an amazing picture. If you don't need to use the on-board audio decoder, this is a great TV for the price. Even then, you're getting a broken TV out of the box. Samsung should really do a better job supporting their customers.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    4K pix is excellent

    Posted
    eddeB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    OK, 1st let me say that I "loved" my 2 plasma TV's that this TV replaced. BUT as we all know plasma TV's are no longer available. I researched TV'S for weeks regarding which brand to buy. It finally came down to which of the top TV's I could get the SPECTRUM app with. Although I went into Best Buy for a for cheaper SAMSUNG model the sales me got me to "up" grade to the QF6 series (double the price I was planning on spending). Now if you are watching anything in 4K the picture is stunning. Even the "up-scaling" normal signals are very good. But as I told the BB salesman, I am into sports or movies. Hence my upgrade to the QF6 model. "It's all about the refresh rate or motion". LOL, don't let anyone kid you, I can't speak for all 4K TV'S but this one has NOT reached the Plasma TV refresh rate. My guess is nobody has. Now don't get me wrong I am still giving this TV 4 stars, regarding ease of use, remote control, picture, apps, start up/set up, etc..It just didn't replace the motion rate vs. plasma.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing PQ and No Input Lag for games!!

    Posted
    Ultramadness
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I originally bought a Bravia X800E and returned it in 2 days because of good PQ quality(not great), weak blacks, and Input lag on online gameplay. I exchanged it for the Samsung QLED 6F 55 in and I must say....I’m impressed!!! Colors look amazing, black levels are very good, no input lag and amazing dedicated game mode options like game motion plus and FreeSync, and easier tv use! If you’re on the fence about getting the Q6F size of 49 in and 55 in, get the 55 in if you can afford it, due to the 55in having 120hz whereas the 49 in only has 60hz. Make sure you also check for price match options as well to help with the price, that helped so much with the exchange and price difference. Best TV I’ve owned so far! The QLED 7,8,9 have better specs but WAY more expensive so if you want a good entry level QLED, the Q6F 55( or 65 in) is the way to go.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent!

    Posted
    Orski
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The QLED display is fantastic! The colors are vibrant and so realistic that I feel I could reach into the screen to touch things. Off axis viewing is also great. The basic sound is by far the best of any flat screen TV I've ever owned. Still, I would advise attaching a supplemental audio system, especially to boost the bass frequencies. The Ambient Display settings turn this large flatscreen into wall art that receives astounding comments from all who see it. The true icing on this cake is the Bixby Voice functionality that connects my Samsung Galaxy 10+ phone, 4K DVD Player and this UHD TV all together into one complete unit that awakens me in the morning with weather and news, keeps me on schedule throughout the day, entertains me in the evening and then soothes me to sleep. Truly excellent!

    I would recommend this to a friend