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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 388 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the picture quality of the 55" Class - LED - Q7F Series - 2160p - Smart - 4K UHD TV with HDR, with many saying it is terrific. They also appreciate the easy setup, especially the one connect box. However, some customers have concerns about the remote control, particularly the voice control feature, and a few have mentioned issues with motion blur and source switching.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 388 reviews
  • Rated 5 out of 5 stars

    Perfect TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Samsung brand! Third TV, second phone, components...will most certainly purchase again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all around tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a lot of research at glad this is the one we landed on. Very easy to set up and use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is by far one of the best tvs, i ve bought, samsung is the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this tv primarily due to its one-connect box and it is working great so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alex tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv and installation. Tv works better with it installed by Best Buy geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picture nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv but came with bubbles. Best buy exchanged it for a bigger one so I'm extremely pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    just no

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i ended up returning it because after a week of having it i would hear like a static pop at random from behind, didnt matter if it was on or off. i know some will say its heat settling but you can tell the difference. sure picture quality is nice but again random popping not really a good sound to me.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HDR is a must for veiwing old dvds.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have old badly recorded DVDs. The HDR with 250 motion speed make it a deal breaker.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and a great product. Excellent picture and easy to use remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV, especially that you can run Directvnow with out third party hardware!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasnt hard to set up love that everything is connected to a box instead in the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big screen

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product would buy again for sure if needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Tv. The customer service at the store was amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    We are finally satisfied!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The third TV finally works properly. The first one was damaged, the second one would not connect properly and kept shutting off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yesir

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to overall Highly recommended to everyone..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV Around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv with easy to smart features. Contrast and colors depth is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV and picture is one of the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loce TV just dont like the dim to light setting but other than that awesome tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is great and the men who came to install it were very nice and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4G TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for a small room. Highly recommend the TV and its easy connection.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Whole home purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very frustrated with the installation. The purchase experience was fine. Installation needs a few extra steps (make sure the DVD works, which tools need to be saved for the Ring purchase. How to change the batteries etc etc. We hired the geek squad because we did not want to do the work. They just need some more attention to the details and the final "re-cap" of their work.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Al63,

      Thank you for your review on this Samsung Q7F QLED Smart TV.
      I am sorry you had issues with the purchase and installation experience. Your feedback is important to us and we will document your concerns.

      If you ever need assistance with the TV itself, please reach out to Samsung Customer Support.
      You can contact our Customer Support toll-free at 1-800-SAMSUNG.
      Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
      Or find us on Twitter at  https://twitter.com/messages/compose?recipient_id=18768513.

      Again, thank you for bringing the issue to our attention – we greatly value your feedback and utilize your concerns and opinions in our relentless efforts towards delivering world-class service and products.

      -Samsung Ambassador Samsung