Customer Ratings & Reviews
- Model:
- QN55Q60DAFXZA
- SKU:
- 11915415
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied overall. But OLED will never compete with Plasma color.
I would recommend this to a friendWaste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung TVs have really gone downhill; overtime the operating system will slow down to a crawl; this is called planned obsolescence and should be called out. My 2013 55” Samsung has no issues, looks great and responds to the remote just fine. SHAME!
No, I would not recommend this to a friendBrand response from Samsung
Posted .SHAME,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Q60D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Bad Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to Best Buy saying I wanted a TV with a height less than 27-3/4” to be mounted above the mantle of our fireplace for which I showed a photograph. I also said I want Geek Squad mounting of the TV into that brick area space. Between the salesperson and the Geek Squad they said we could install a 55” TV. While setting aside a day to be home for the installation the Geek Squad crew who we paid for and arrived to do the installation said there wasn’t enough room to mount the TV in and the one they brought needed to be returned and I’d have to go 25 minutes back to the Best Buy store in Eagan and pick a smaller TV for that space. Between the sales person with Geek Squad involvement they should know that a mounted TV install requires a couple of inches of wiggle room on the top and bottom. Frustrating, disappointing, with a lot of wasted time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RickV,
Please know you are leaving a review and 1-star rating for the 55" Q60D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the Q60D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
new tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is alright. maybe too big for my bedroom, but i like it
I would recommend this to a friendBrand response from Samsung
Posted .DominicS,
Thanks for taking a moment to review Samsung’s Q60D TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Don’t purchase this item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t recommend this, this item is work slow if there be any to return this I will return this item
No, I would not recommend this to a friendWe got a lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen keeps going black. Right out of the box it was that way. We were out of town shortly after it was delivered and realized after that we only had a "2 week" window for return. So we're stuck with a lemon now and I guess I have to complain to Samsung directly. Nothing is ever easy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .DianaR,
It’s unfortunate to hear of your experience with Samsung’s Q60D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/QN55Q60DAFXZA/
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giving my honest review. Its not that good . The pixels are not hd enough . Frequent glitches and lag during the run time
No, I would not recommend this to a friendBrand response from Samsung
Posted .LotusEater,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Q60D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
unable to install. needed to purchase other model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned by Ty C. Geek Squad Home Theater Agent, Not compatible and replaced by Model QN55QN90CAFXZA
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnthonyS,
Thank you for sharing your experience. You may also want to provide feedback directly to Best Buy.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Terrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im totally not satisfied. This is not what I expected
No, I would not recommend this to a friendBrand response from Samsung
Posted .IGotIT,
We're sorry to hear of this. So that we can understand the issues you're experiencing and provide you assistance specific to your usage scenario, please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great picture and value.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and value! It replaced a twenty-year-old flat screen and I can't believe the difference! It was super easy to set up and I really enjoy being down to one remote for smart TV and sound.
I would recommend this to a friendGreat Budget TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I picked this up for a second television... will be used in my office/den. Picture quality is great, and overall, very happy with this purchase. My only complaint is the massive kludge that is Tizen and the "smart tv" interface... Samsung wants to push that streaming/apps environment down our throats ... I just want a TV that I can connect my DirecTV box and AppleTV box to and watch sports and movies. My other complaint is the configuration of the HDMI3 and digital audio ports. All of the ports are in a recessed "pocket" on the back of the TV, and the plugs go into the connections parallel to the back of the TV. But both the HDMI3 and digital audio ports are on the back to the TV, and the cables are plugged into the back and stick straight out. This is a major problem for my wall mount. I had to spend additional money to buy 90º angle cables. After taking all of that into consideration, and the fact that I caught this on sale for $650, I consider this a fantastic bargain on a good TV.
I would recommend this to a friendGood Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture and nice home page. Easy to install. Tiny remote. Good price.
I would recommend this to a friendGood television preloaded w/ questionable content
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV works well beautiful picture. Do not like that. It came preloaded with Fox News as the go to News to listen to it just kept popping up with Fox this and Fox that it’s like let me choose what I wanna download. Don’t just come preloaded with a bunch of stuff, especially Controversial new sources.
I would recommend this to a friendLove it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery. Easy to assemble. Bright picture. The sound is perfect. Love it.
I would recommend this to a friendCouldn't be happier
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was prompt, set up was a breeze, and picture quality is spectacular.
I would recommend this to a friendBest Buy folks were fast, friendly and helped me o
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic Product. After doing my due diligence online, I found Best Buy matched the best price I could find. Ordered it online at Bestbuy.com and drove over and picked it up a couple of hours later. Picking it up was even easier and the Best Buy folks were fast, friendly and helped me out to my truck to load it. Thanks.
I would recommend this to a friendPartner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME - on my deck under a roof and covered every evening with cover purchased at Best Buy too. Stand is outstanding for moving it around my deck
I would recommend this to a friendTv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy pick up. Great costumer service and great advertising
I would recommend this to a friendLove Samsung!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Samsung products and our new 55" QLED is awesome!
I would recommend this to a friend