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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 137 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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84%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 137 reviews
  • Rated 5 out of 5 stars

    I like it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase, must have and easy to use. I would recommend highly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great frame for the Frame TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install and looks great Makes TV look like a real painting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy setup and really enhances the TV. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great. Was exactly the look we were going for. Very happy with the purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this frame it makes it look way more like a picture then a tv..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you to the Besy Buy team!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Samsung Frame 55” TV during the “Presidents’ Day “ sale. I purchased the Best But Total Tech as well. The Frame TV offers the Art Store feature which I believe is unique to this TV. The Geek guys delivered and installed the TV. I am very satisfied with both the TV and the Best Buy team. Thank you all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bezel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made the black TV white around the edge. It is nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and modern frame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful color, easy to attach. Very happy w my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it on sale, love how it looks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little bit fiddly to install so the corners line up perfectly. Go slow, don't force anything, and you'll be fine. Once it's in place it makes The Frame look so much better. Feels a bit expensive at full price; on sale I was very happy with the value.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best buy has gone down hill!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived broken did not realize that i did not have 30 days to exchange, best buy tried to sell me a membership to complete the return within the 30 days which i refused...then the said they would process the return but I had to talk to the online seller....did not realize i didn't buy from best buy. The seller gave me the runaround blaming best buy and ultimately just said the claim was resolved without doing anything. I had to contest with my bank.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      KateF,

      We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      Should you have any questions or need help once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung

  • Rated 3 out of 5 stars

    ok, it's a frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh, nothing special after the wait. could be larger, looks like a basic low cost frame.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great but should have been included.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It needs it to make the product complete. Should have come in original box though. Too expensive full price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    All is well now. Hope it continues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buffered every 2-3 minutes at first so I could watch nothing. Geek squad came and recommended different router. It worked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv frame

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give 4 stars as the wood is so fragile and costs so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bezel review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great with our Frame TV - works well with the size and coloring

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Bezel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item did come damaged the first time with a crack in the frame. After some time on the phone with BB they did ship a replacement. Second time around all was good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still waiting for it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks cool have not got it in the mail yet. The first one came broken and had to return

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      AndrewHir,

      I'm very sorry to hear that your Frame Bezel was delivered damaged and that you are still waiting for a replacement. We recommend contacting Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved quickly.

      If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Wonderful addition to my home!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a beautiful looking television. Picture is great and it looks nice on my wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent decor for your home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for our living room decor. I also go the bezel to match our mantle and we love it. We use it more as frame than a tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful TV with amazing art work

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful tv and even got samsung tv channels. Wall art is gorgeous so much to choose from. Easy to maneuver. I am so happy with my purchase.

    I would recommend this to a friend
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