Customer Ratings & Reviews
- Model:
- NE63A6311SG/AA
- SKU:
- 6447876
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 6.3 cu. ft. Freestanding Electric Range's overall performance and ease of use. Many appreciate the rapid boil feature, self-cleaning function, sleek design, and WiFi connectivity. However, some customers have expressed concerns about the glass top, difficulty cleaning the cooktop, the size of the drawer, and the control panel. A few customers also mentioned the timer's volume.
This summary was generated by AI based on customer reviews.
Roger’s oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every thing great from the product to the delivery
I would recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love. Just wish someone would’ve told me I needed to buy the outlet. First new stove I’ve ever bought and didn’t know.
I would recommend this to a friend- Cons mentioned:Cooktop
Glass stove top cracks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Samsung oven less than 2 years ago and the stove top glass cracked, nothing dropped on it nor did we ever leave heat on for a long duration. Just cracked...now front left burner doesn't work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AndrewjS, we understand how important it is to ensure your burner is working to prepare freshly made meals. Allow us to help you with this.
Below is a link to help you diagnose if one of your burners is not working. Please click on the embedded word.
One burner on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
To check the availability and compatibility of your range glass cooktop, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146677101) to help our team pull up your information.
Have a great day.
^Camille
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven. Food cooks evenly. Major upgrade over my old oven.
I would recommend this to a friend- Pros mentioned:Wifi
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stove!! I can send baking time and temperature to the stove from my phone and get notifications when the timer is done. The look is amazing, i went with the black stainless and did the matching slim microwave hood above it. I couldn’t be happier.
I would recommend this to a friend - Pros mentioned:Rapid boil
Basic stove nothing special
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a stove. Nothing crazy or exciting but it works!
I would recommend this to a friendBrand response from Samsung
Posted .Thanks for providing us with a short and simple review of your range, RJean. We aim to provide our customers with quality and efficient home appliances. If in case you will be needing any assistance in the future please reach us via the following channels.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145332229) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Glass top
Waist of Money! Glasstop only last 6 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glass top broke after 6 months. I opened a service ticket to have someone reach out. Samsung rep canceled it without reaching out to me first. That is my last Samsung that I may purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
I can understand how frustrating it must be to deal with the broken glass top and the canceled service ticket. Let us help you out.
I have shared a Samsung link below where you can request a repair.
https://www.samsung.com/us/support/service/
Should you need assistance with requesting a repair, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147341539 to help our team pull up your information.
Leo
Perfect upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect stove for our space and for what we needed for cooking.
I would recommend this to a friend- Pros mentioned:Wifi
Amazing stove!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an AMAZING stove. I was very apprehensive in getting an electric stove because gas stoves are better in my humble opinion. No coils, smooth even cook surface and WiFi enabled are all plusses. HIGHLY RECOMMEND!
I would recommend this to a friend Happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and fits perfect in my kitchen. Thank you
I would recommend this to a friendWorkless SAMSUNG stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 weeks after buying it the oven stop working we call technician so they can fix it and they came 2 weeks later and check it and they find one roach yes one single roach and they said i have a roach infestation i have live in a apartment were the stoves has a thousands of roaches and still working very good this brand new SAMSUNG STOVE wiht one single roach is the oven is not working no more I should have keep my older stove make it mistake buying this
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the frustration when the oven stopped working, DennisC.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Rapid boil, Wifi
Nice features, affordable range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung range is at a good price point to have a nice stove with some handy features without breaking the bank. Compared to other stoves in this price range, Samsung offers a modern, clean design that is an instant upgrade for any kitchen. For these reasons, I recommend this range. Pros: -Musical Sounds: The range has a pleasant musical tone when it is done preheating and when the timer goes off. I find that this is much easier to distinguish from other oven timers, especially in a noisy environment or for those who have a harder time hearing,. -Temperature Preheat Display: The range displays the current temperature as the oven is preheating, so you can generally gauge how long before it will reach the desired temp. -Rapid Boil: I found that it took about 8-9 mins to get a rolling boil on 4 quarts of water. I think this is much faster than other stoves I've used. -Fast Preheat: It took about 11 minutes for the oven to reach 350 degrees and 13 minutes to reach 425 degrees. -Number Keypad: You can punch in the exact temperature that you'd like to heat the oven to. No more holding down the plus or minus signs and waiting to reach the number. -Large Capacity: The space in the oven is very big and you could fit multiple items inside. -Hidden Heating Element: The hidden heating element is a nice bonus when wiping out the oven. -Gray Knobs: I like that the knobs are a painted gray rather than stainless to keep them from having obvious fingerprints and smudges. -Easy-Clean Glass Top: The stovetop surface is beautiful and easy to clean with a ceramic cleaner. -Sleek Design: The range is sleek and modern, adding a nice aesthetic to my kitchen. -Easy-Read Buttons: The buttons for the keypad and other functions are easy to read. -Wi-Fi Capable: Preheat from afar. Cons: Hard-to-Read Dials: On the other hand, the numbers for the stove top dials are hard to read. They are small and black on stainless steel, so if you are wearing dark clothing, it will reflect in the stainless steel and make the numbers very hard to read. Dial Position: For some reason, it feels like the dials should be reversed. The front burner should be on the outside and the back burner dials on the inside. But maybe that's just me. Buttons: You have to push hard on the buttons. In a world where touchscreens are the norm, it feels strange to have to push so hard to get it to register. Drawer: It is small, but you sacrifice drawer space for oven space. Neutral: Steam-Clean feature is useless.
I would recommend this to a friend Beautiful but its a mess!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is beatiful but i cooked for the first time yesterday and it already looks old and dirty! I tried to cleaned it but it looks the same.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Review,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil™, WiFi & Self Clean - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Clean and care for your Samsung electric cooktop
Although they are different from traditional gas cooktops, taking care of your electric or induction cooktop doesn't have to be too hard. This guide will explain everything you need to do (or avoid doing) to keep the cooktop looking pristine, so it will last for years to come.
https://www.samsung.com/us/support/answer/ANS00060833/
Product Manual:
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144422521
Thank you for choosing Samsung.
^Ross
Good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but ceramic need to be better need more information when you buy
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, GianniV.
Thank you very much for your observation of our range. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
- Pros mentioned:Overall performance
Beautiful Stove - but it was Damaged...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers worked very quick. This stove is beautiful (but it was delivered damaged with scratches).
I would recommend this to a friend Unhappy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't recommend this stove. I literally cooked on it one night, and the burner has left burnt marks on the top of the stove. I really wish I could give it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a pristine-looking cooktop, TraciN. Let's get the information you need to ensure your cooktop is in tip-top shape.
The link below will help ensure your cooktop is pristine and prevent damage. Please select the topic that piques your interest and learn more by checking the hyperlinks and watching the embedded video.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148425186) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Samsung Range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is nice. Only problem is thatit came with huge dents.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung range is nice; however, it came with huge dents. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6311SS/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144469800
-Angelica
Dont waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality cooktop, bad customer service, after only having the range less than 30 days and following ALL use and care instructions there are already scratches on my cooktop, i even replaced all my cookware so it was flat bottom!!! wish i could just return it, smh!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lzarlinga, we know how scratches on the cooktop can cause disappointment. Allow us to assist you in ensuring your cooktop is always in good condition.
Here is a link for tips and tricks to maintain the range in pristine condition. Please click on every option available. Kindly click on the embedded word and watch the video included.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Please see pages 45 to 46 under the "Care and cleaning of the glass cooktop" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202310/20231023163105862/O_NE63A6311_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146588792) to help our team pull up your information.
Have a great day.
^Camille
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The board is out One werek after I got just haven’t had time to deal with
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there RuthBrown, I see you are experiencing issues with your Samsung #. I would love the opportunity to chat and see how we can help get your unit operating properly. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144067494. We thank you for being a part of our Samsung family. ^Brad
Not recomend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use ut for one week and the top burners change color to ash grey
No, I would not recommend this to a friend