Customer Ratings & Reviews
- Model:
- NE63T8111SS
- SKU:
- 6607882
Rating by feature
- Performance
Rating 3.6 out of 5 stars
- Ease of Cleaning
Rating 3.9 out of 5 stars
- Quality
Rating 3.4 out of 5 stars
Customers are saying
Customers highly value the overall performance of the 6.3 cu. ft. Front Control Slide-In Electric Range. However, some customers have expressed concerns about the quality of the knobs. Additionally, a few customers have reported inconsistent burner performance, with some burners getting hotter than others.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Knob quality
Installer or item???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First range delivered had broken knob. Replacement range about 1/8 inch above countertop at lowest adjustment. Installer could not adjust any lower. .
I would recommend this to a friendBrand response from Samsung
Posted .Hello there,
Sharing your input about the range installation matters. Allow us to help.
We recommend that if you install the range in a kitchen island, you must maintain a minimum of 2 1/2 inches from the cutout to the back edge of the countertop and a minimum of 3 inches from the cutout to the side edges of the countertop.
If there are any gaps at the back and wall, you can use a filler kit.
Please refer to your user manual for more details regarding the clearance of the range. To pages 1 to 2, "Clearances and dimensions and Optional rear filler kit."
User Manual
https://downloadcenter.samsung.com/content/EM/202211/20221123155916633/Install_NE63T8911_NE63BB86112_DG68-01302A-01_EN_MES_210129b.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150699560) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Overall performanceCons mentioned:Knob quality
sensitive touch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controls are very sensitive to touch so need to lock stove when not in use. Performance is good.
I would recommend this to a friend - Cons mentioned:Knob quality
Samsung Range NE63T8111SS/AA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic-to-hod for turning inside the knob is fragile. Difficult to register the product to Samsung. Hard to set up WiFi from phone to range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand your concerns about your range, and we're here to help.
To guide you through the registration process, please refer to the link below for detailed instructions.
Samsung
https://www.samsung.com/us/support/register-product/
To connect your range to Wi-Fi via the SmartThings app, please refer to page 35 of the manual link below for instructions.
User manual
https://downloadcenter.samsung.com/content/UM/202311/20231122164039184/01._DG68_01212A_05_IB_FULL_NE63T811_AA_EN_230922.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150849231) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
- Cons mentioned:Burner performance, Knob quality
Extremely poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Knobs stoped to work properly, it can heat very intense or nothing at all, stay away of this stove.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrendaBerumen, we understand how important a reliable range is in preparing meals. Allow us to help.
Here's a guide to troubleshoot your range temperature issues. Please select the option that best fits the issue you have. Kindly click the embedded word if prompted.
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need more assistance with the knob that is not working properly, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149226505) to help our team pull up your information.
Have a great day.
^Camille
Support poor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On 2/22/23 I purchased a Samsung range MDL #NE63T8111SS/AA. I choose this range on the appearance of the range because it looked like a built in. The range had a recall because the control knobs could accidently be moved and it could start a fire. I received a knob kit to stop that from happening,and that works. If the range was displayed witha knob kit on it in the store I would not have bought it because it looks crappy with the knob kit installed. A newer range has knobs with built in locks and loks good, don't know why they couldn't fix mine to look like that! I called Samsung and they said that the knob locks they sent worked and it was fixed. I made a complaint with BBB and they contacted Samsung and got the same response I got. So I am stuck with a range that looks bad. The only thing that is good about the knob locks is that when ever I look at range I am reminded not to buy Samsung produtcs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brian,
We understand your disappointment with not having the best experience with your range. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149411833) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Overall performance
What an awesome stove.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great. Looks good, sleek, WiFi option is definitely a plus. Tells you right on our phone if someone opens the door, when the oven is preheated. Its really a great stove
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung electric stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stoves are really nice for Rental and Flip Properties These stoves are really nice for Rental and Flip Properties I have now bought more than 10 of them and it had no issues with the electric stove
I would recommend this to a friend - Pros mentioned:Overall performance
Ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heat up quickly, appearance is nice, like the locks for knobs
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung electric range
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is well worth the money. It is reliable and a well built product. I would highly recommend this unit.
I would recommend this to a friend - Pros mentioned:Overall performance
Great stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stove. Haven't had any issues with it since my purchase
I would recommend this to a friend Happy with the purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent design and elegant outlook. Was able to start the cook right away without any issue.
I would recommend this to a friendringer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It heats up very well and the oven is excellent; it cooks food perfectly, and the glass is super easy to clean.
I would recommend this to a friendStainless steel and no fingerprints.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new backless range. I would recommend this oven. Very sensitive controls. It is a smart one so a little confusing at first. Love making biscuits in it, they get so golden brown and tasty.
I would recommend this to a friendSamsung oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks wonderful in my island and cannot wait to use!
I would recommend this to a friend- Pros mentioned:Overall performance
Stove Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working good I would like the lock the door o oven
I would recommend this to a friend Beautiful new Range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look and feel of the Range. Front controls are convienent and the look goes great with my kitchen layout.
I would recommend this to a friendGood product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good range, specially without that back part! It looks great
I would recommend this to a friendSAMSUNG SLIDE IN RANGE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FAST, FRIENDLY & COURTEOUS SERVICE. I WAS REALLY IMPRESSED WITH THE STORE EMPLOYEES.
I would recommend this to a friend- Cons mentioned:Burner performance, Knob quality
Very poor customer service from Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service from Samsung is very poor. I found out it was recalled after It caught fire from the knobs turning on when bumped. The glass top is damaged and they said it was my fault and if I wanted it repaired, I would have to pay for it. One burner gets much hotter than the others and two of the plastic knobs are loose with normal use. I have to pull a knob off of another burner to turn them on. Samsung sent me some hideous black plastic things to keep on my burners when not in use so they won't accidentally come on. My experience with Samsung customer service was a nightmare. I was put on hold and transferred from one agent to another for hours, every time I called them. The last time I tried to call them they told me that they refused to talk to me anymore. I was never rude. I was however, persistent in calling back every few days. They do not stand behind their products. Buyer be ware.
No, I would not recommend this to a friend - Cons mentioned:Burner performance
Please don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please don't buy!!! It is not worth it. The Geek Squad has been to my house trying to repair the range 3 times already. I am still having the same issues as the burner even on low is high to a point where you are burning your food. It is a known fact, but Samsung refused do anything about it. I really think Samsung should stick to manufacturing phones. Stay away from appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mica,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link for troubleshooting steps for your burner that gets too hot; kindly click the embedded words.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147898135) to help our team pull up your information when you message us.
Thank you.
-Ricardo
