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Customer Ratings & Reviews

Samsung - 65" Class - LED - Q8F Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 566 reviews

94%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 3 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 566 Reviews
  • Rating: 3 out of 5 stars

    Great TV, but poor cable management

    Posted
    rvm8
    • My Best Buy® MemberMember

    The picture/sound is stunning as you would expect from a QLED tv. Also enjoy the App hub and love that it auto-recognizes items we plug in and the remote instantly works with them. One thing that is annoying is the mobile APP that you are supposed to be able to use to mirror your phone/tablet to the TV only works if both the mobile device and TV are on the same wifi network. So since my network connection to the TV happens to be wired there, the APP is useless. This makes absolutely no sense. Whether I am wireless or wired, it's the same network, same IP address range. I don't think this is a feature i would use often so I am letting it go. But it must be said the cable management features on the back are severely lacking and make no sense. First, the power cord is ridiculously short, shortest i've ever had on a television. Which is fine if you are wall-mounting, but on a stand of decent size, this will cause issues. They should provide a couple different lengths to work with. Second, unlike the Q6/Q7/Q9, the Q8 has ports on the back of the tv instead a seperate box you can put anywhere that has the ports. Given the stand I have, I welcome this, except the ports are in a stupid location and face the wrong direction. If you are behind the tv, the ports are on the left side....FAR LEFT actually. Then, the ports themselves actually face the left edge of the TV instead of toward the center. This makes zero sense. Most TV stands themselves have some cable management in the center, so if you bring them up the center, you then have to run them down the left side of the TV then "curl" them 180deg to enter the ports. This puts undo stress on the cables and just looks dumb. The length of travel down the side and the "curling" make it such that you need to plan on needing cables an extra foot or two in length. There are no "hooks" or any cable management going down the side of the TV either. I used a command hook and made my own to give the cables some stress relief and make them invisibile from the front. I'm using a stand, but can't imagine mounting this on a wall with no cable management and having to run so far down the side of the TV and curling them back in. Now that I have it figured out, it's certainly something that I won't need to deal with every day, but Samsung could have made this way easier. If cable management is important to you, and you want QLED, consider the other series. I have a Q6 that has the seperate box with all the ports and it works great. In the picture I uploaded, the bottom right corner of the picture is basically the center of the TV. I am considering adding one more command hook to tidy it up a little more.

    I would recommend this to a friend

    • Brand response

      Samsung

      rvm8,

      Thank you for sharing your feedback. We value your thoughts on cable management and will share it with our product team.

      Please do reach out to us should you have any questions, concerns, or need assistance.
      You can contact Samsung TV Support toll-free at 1-800-SAMSUNG (ask for TVs).
      Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger: https://www.facebook.com/samsungsupport
      Or find us on Twitter: https://twitter.com/SamsungSupport

      - Samsung Ambassador Samsung

  • Rating: 2 out of 5 stars

    Bad dirty screen effect and vertical banding g

    Posted
    NeverAgain
    • My Best Buy® Elite MemberElite Member

    Got the 65" Q8FN mainly for gaming and sports. The picture quality most of the time is great, but do not watch sports like NHL or NBA on it. The vertical banding and DSE are really bad. It's also very apparent when playing video games. I bought this TV for gaming, which 90% of it's usage is. The vertical bars and DSE are so distracting that I do not even want to play games! Even worse than that, however, is Best Buy Geek Squads treatment. I also bought their $275 extended service plan. The Geek squad guy came out and could see the issue and acknowledged it (obviously he didn't think it was as big of an issue, was clearly was not a TV tech enthusiast like me, and it wasn't his money being spent on the TV). In any case, he tried to explain the issue to someone in a remote call center to authorize a repair. The call center person could not see the issue (the on site tech was using the camera on his cell phone to show the issue to the call center). The problem with doing this is that THEY WERE ONLY LOOKING AT STILL IMAGES. THE PROBLEM IS WHEN THERE IS MOTION ON SCREEN. I pointed this out to the tech, but he clearly didn't give a rip. I also spoke to the store manager, and he also did not give a rip. $3000 with the warranty. I WILL NEVER EVER BUY ANYTHING FROM BEST BUY AGAIN! Now that this is out of the way, continuing. So, waiting for Samsung to get back to me on a repair job. Also, potential buyers should be aware of what panel you're getting. Samsung using 3rd party companies for some of their product. I got an AA01 panel in my unit, a panel from a non Samsung 3rd party. If Samsung comes out and repairs the unit to satisfaction I will update the review. Really is a shame. The Q8FN does have great picture quality most of the time. No TV enthusiasts may not even notice the DSE and banding... However, this is a premium TV and it should not have these issues at all!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent but not perfect

    Posted
    IntegrityIsDead

    After extensive hours of research, I purchased the Samsung Q8F and, so far, I feel it's a great choice. I upgraded from the Samsung NU8000, and I also have a Samsung KU 6300. The NU8000 has a very nice picture, and is a good choice for gamers, but the Q8F is by far a superior set. The picture quality with the QLED is much better than the Edge lit NU8000, and it blows away the 6300. I first contemplated purchasing the following sets, and here are my thoughts/reasons why I did not: LG OLED- Amazing picture but can get screen burn-in. At the highest price point, there's no way I'd invest in a TV that gets permanent image burn-in. SONY X900F: Great TV. I like it better than the NU8000. The only issue for me was price point. On sale at Best Buy for $1999.99, just a $200 discount, vs. the $2299.99 Q8F, a superior set, does not justify the $300 savings. If you are thinking of the X900F and it is within a few hundred dollars of the Q8F, pay the difference and you'll be very happy you did. Vizio P series: Nice picture at a great price, but many complaints about the slow and glitchy userface. Reports of it rebooting as you are watching, etc. Pass. TCL 65" 6 series: A lot of people are very happy with this set and rave about the picture quality at a price point under 1k. However, a lot of people also have had banding issues. So, for me, if budget was a factor, the Samsung NU8000 is a better bet when on sale (Best Buy $1299). Samsung Q9: I would love this, and would purchase it but I can't justify the huge price increase over the Q8 when they are fairly close in performance....plus, I am afraid of my wife. A good source to see the benchmarks of these TV's is Rtings.com

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great TV - Possible Firmware Issues

    Posted
    Brandon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall, this TV is amazing. It is able to take standard definition content from 720p and 1080p or 1080i and upscale to 4K, even in an HDR+ mode which the Q engine uses to get it close to HDR. The blacks are legitimate blacks with the brights being something you are not used to seeing on a TV. Tweak your settings out of the box, its colors are not accurate out of the box but they get closer when you switch to movie mode and start playing with the expert settings. It gets really close even without a white level calibration. There are youtube videos of accurate settings and websites with good settings. This TV is very good at handling reflections and its in a bright room with a bay window and 3 other windows, works and looks great even when the sun is setting in the windows. This TV has issues with the Full Array Local Dimming, Samsung is working on it and it is getting better. The TV also restarts randomly when playback stops on a movie and we switch back to live TV, in between TV shows and commercials going back and forth, usually when there seems to be a source change. Its close to OLED, not quite there yet but its the first LED set that I have owned that actually shows true blacks. Can't recommend it yet until they fix the FALD (Dimming) issues and the intermittent restarts. If you're worried about this TV not being bright enough, this TV actually makes my wife and kids squint at times and we're not even watching HDR content yet. Will update as new firmware comes out. 65 inch on 1057 after Factory Reset. If software issues were fixed, easy 5 stars, its a beautiful TV.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      HI Brandon,

      Thank you for sharing your user experience and bringing these concerns to our attention.
      We are investigating these issues in our lab and working towards a solution.

      We will post an update as soon as possible. Please check back in the comments section here, or contact us at 1-800-SAMSUNG.

      -Samsung Ambassador Samsung

  • Rating: 1 out of 5 stars

    Vertical backlight bars and Bad Backlighting

    Posted
    4KEnthusiast80
    • My Best Buy® MemberMember

    I've purchased 2 of these TVs and I have returned the first and am in the process of returning the second. Both TVs arrived with a shaded vertical bar on both sides of the screen. It appears to be due to the packaging. The bars are aligned with a screen protector that covers the screen during shipment. It's clear in any scene that has a lot of white or a menu. Also the backlighting has been odd when you watch a dark scene. If there are two faces in a night scene, it appears to backlight a circular area that hides parts of the person's face outside of the circle. During cloud scenes the backlight flickers as it tries to process the changes in darkness between the bright whites and greying clouds. I was thinking I might upgrade to the Q9 to correct this but at $700 more I'm very nervous. I've spent over 6 hours with support over the phone and chat to explain to them they problem I'm having. One representative even told me to buy it locally at Best Buy to avoid any damage during shipping. I processed an order for the Q9 hoping that the packaging would be better and the backlighting Issue would be corrected. After support told me multiple contradicting statements, I cancelled the order. I'm very disappointed in the product and the support I was given. Nobody seemed to care about the time spent setting up, taking down, repackaging, and shipping back, only to have to do it a second time. I'm willing to give Samsung an opportunity to correct this issue if they would contact me directly.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi 4KEnthusiast80,

      Thank you for your feedback. I apologize for the unfortunate experience you had in trying to fix the banding and back light issues.

      We do issue a Service/Call-In Ticket # to every customer who calls into our Service Center; please respond here with your last ticket number so that we can look up your contact info and call you.

      We look forward to hearing from you and correcting this unfortunate experience.

      Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class service.

      - Samsung Ambassador Samsung

  • Rating: 5 out of 5 stars

    great quality 4k TV

    Posted
    19kilo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I went through 2 other 4k TV's before keeping the Samsung Q8F. Tried the Sony Z9D and Samsung NU8000. The 8000 had difficulty with digital blurring and although the Sonys picture was okay it had issue with compatibility or syncing with my Apple 4k. The picture is great on the Q8F, I love the simplicity of the menu system and Samsung crushes the competition with their smart remote. During the setup it identified my Apple TV and Sonos sound system programing both the TV and remote to work with them. The remote also controls my Spectrum cable box (identified during setup as well). Moving to a 4k tv has taken some getting used too. I had a 58" plasma tv and will say, to me, nothing beats the picture quality of a plasma. However when you feed a clean 4k signal into the Q8F the picture is amazing. No digital bluring, excellent color, and very deep blacks. I chose the Q8 over the Q7 or Q9 as I did not like the connect box that those models use and the picture quality gained with the Q8 over the Q7 was worth the extra too me.The tv is in the family room within the basement so there are no issues with glare. Tv is very thin, light weight, and easy to setup.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Picture, but pricey

    Posted
    MovieMike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased the Samsung - 65" Class - LED - Q8F Series after looking at a lot of different TVs. It came down to this, Sony and LG. All were in the same price range. I was going to purchase the Q6 but that has a special module where all the wires go to and the plug from the module to the TV (which includes signal and power) is too large to snake through my walls as it would have to go through studs that were predrilled. In retrospect, I should have found another way - now I have 6 cables to hook up to this TV in the back. The TV picture is great with the Q8 - it is a higher end picture, but I'll be honest with you - Unless you are using a high end DVD player or gaming, you won't really notice the difference - it all depends upon what signal is being sent to the TV. Great color saturation, great blacks. Shiny screen reflects light which is a problem for me on sunny days. Easy to take out of the box and set up. Had it set up and watching TV in less than an hour. Have a second person to help you set it up as it's big and you don't want to drop your new $2500 TV. I plan to mount it on the wall, but it has a great stand that hides the power cord (but doesn't hide other cords). Very sleek design. I like the Apps user interface - different from earlier Samsung models, but was easy to learn. You really need to download the phone app to use the features - I found it is easier to use than the TV remote. Has Amazon, Hulu and Netflix apps along with numerous other apps. I still have my Roku for my other apps, but it's nice to have everything under 1 remote control. I would purchase this again. I've had it for 30 days. 4 stars due to price. One last thing - I purchased this at the Best Buy in Dover. I had great assistance from the staff - he was knowledgeable, showed me all the different models and brands to consider but didn't push me towards any specific one. No pressure. And he went through the trouble of loading up his own personal Google account to show me how the Apps work on the TVs. What a great salesman. Although an hour away, I will go back to this store for major appliance purchases.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful TV - Finally LEDs That Show Blacks

    Posted
    Brandon
    • My Best Buy® Elite MemberElite Member

    The picture is beautiful. HDR is like looking through a window and this QLED gets close to OLED. This is the first LED TV that I have owned that can actually have blacks on screen instead of dark dark greys. It handles reflections really well and HDR+ mode makes SDR content look amazing. This TV gets very bright and once you set it to Movie mode or HDR+ mode and tweak the settings it looks amazing. Very close to OLED, not quite but it is very close. Image quality and 4K upscaling is done very well. Motion is done pretty well when you set them in the low to mid range in the settings. Local dimming seems to do great and Samsung is doing an amazing job at refining the local dimming and motion with this TV. The TV gets very bright, even during the daytime with the sun setting in the window facing the TV. Viewing angles are pretty good even though it is a VA panel, most will be happy with watching it from multiple angles, you only notice it if you are really looking for it at night time. This is the first TV that has ever made me squint in crazy scenes, amazing product and love using it for gaming, streaming, cable and movies. I would also like to thank Samsung and Samsung QA Engineering. Matthew and Khaled did an amazing job addressing some software issues and really helped to improve this TV. Great customer service, support and thank you for listening! You guys really went above and beyond and we all appreciate it. My only complaint is that the power cord is so short, just wish it had another foot or two.

    I would recommend this to a friend

    • Brand response

      MrSamsung

      Hi Brandon,

      Glad that we got it all worked out for you!

      Thank you again for taking the time to share your experience and provide us with information that helps improve our products and service.

      -Samsung Ambassador Samsung

  • Rating: 5 out of 5 stars

    This TV is GREAT!!!!

    Posted
    JJMoto
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This TV completely blew me away after setting it up and calibrating. I went Qled after suffering burn-in issues from my LG Oled unit and I am just in awe of how good this TV is... The colors are insanely vibrant and this thing gets BRIGHT!! Black levels are shockingly good for being an LED TV (the FALD makes this thing so much better than the prior Samsung generations)... I was worried I would regret not getting the Q9, but honestly, this TV has more than exceeded my expectations which were quite high after coming from an OLED. Also, the fast response times when gaming on this are incredibly noticeable compared to the Oled... Tizen works well too. I was playing with the Sony offerings and the Android TV seems to pale in comparison to the Tizen platform with regards to speed\responsiveness. The only complaint I have is that they need to work on the voice commands as it doesn't always get what I'm trying to say. Also, voice commands are kind of clunky in some of the apps and does not play well as a search tool. I jumped off the Samsung ship after they seemed to stagnate with no FALD offerings, but I think I may be back on-board...

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    I wanted it to be the one.

    Posted
    Catalyst
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had a 2018 Q8f for 3 weeks and it was difficult to get the settings right. The colors always seemed to be off one way or the other. Skin tone always looked washed out. Motion was also an issue with regular content. I did plenty of research on settings on tech forums and just when I got one setting right it seemed to throw off something else. The biggest deal breaker is mine kept shutting itself off. It is a known problem along all of the Q series (google it). Most of the research I did showed it was the one connect box but the 2018 Q8 doesn't have a one connect box. The latest update didn’t fix it either. There are also complaints of the Q6, 7, 8, and 9 doing the same thing right on Samsungs community forums. I ended up returning it just before the 30 day return period and bought a Sony X900f. I have been a fan of Samsung for a long time and hated Sony but couldn't be more happy with the Sony. It only needed a few adjustments right out of the box and looks amazing.. I also saved about $700. I’m sure not every Samsung has issues but I wasn’t willing to keep swapping out TV’s until I got a good one known as the panel lottery all manufacturers are known for. Sorry but not sorry Samsung.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi Catalyst,

      I am sorry that the Q8F TV did not work out for you.
      Your overall customer experience feedback is important to us and will be shared with the product team.

      Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
      You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513

      Again, my sincerest apologies. We hope to regain you as a customer in the future.

      -Samsung Ambassador. Samsung

  • Rating: 4 out of 5 stars

    Good TV, apps need help.

    Posted
    MainelyTech
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed to upgrade my 10+ year old Samsung 60hz TV. (Even if the wife didn't think so) I did a bunch of reaseach the regular UHD tv didn't have clarity I wanted and wanted best bang for my wallet. I don't get the best of best with my budget but saved and wanted something good that wouldn't feel like I waisted my money. I came to liking the Samsung QLED almost got the Q6 but went out to get the Q8. Glad I did. Playing with my Xbox one x games are amazing. I see such detal that no wonder people could see me and shoot me where my old tv told me it was dark lol. Hd movies and Netflix look amazing. The apps on it have stopped working randomly like YouTube won't load. Coupled this with a Sony sound bar and it's theater quality. Xbox one on this especially the x is fast and crisp. I played this side by side with my old tv and Xbox one. Games load quicker and when turning and jumping etc the old tv was lagging and new TV was amazing and has helped my kid ratio. Watching TV is amazing on this too.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Product, Compromised by Add-ware

    Posted
    ImageScienceGuy

    The picture is great. Smart Hub forces "For Purchase" items first. As a TV, the blacks are really black. They look good even off axis. I am still trying to find my visual sweet spot. For image quality this is a no-brainer. Product deserves 4.5 - 5 stars, but..... My next point however may be a poison pill for some. The TV is shipped with some apps installed that you cannot delete. The worst offender is the Sling app that occupies the prime location (first in the list of apps). It even comes before the broadcast TV option. It begs you to subscribe. You cannot delete it. You cannot move it. You will always have to skip over it to get to the functions you want. The next non-movable or delete-able option is the "Universal Scheduler". It promotes movies that you can pay to watch. Basically after spending thousands of dollars on a really good TV, you also have to "donate" prime real-estate to promotional products. It feels like you get the "Add-ware version of the TV. The Samsung support person who logged into my TV could could not remove them. He said it was part of the App. Samsung why do compromise such a great product with such blatant disregard for the customer?

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      ImageScienceGuy,

      Thank you for purchasing the Samsung 65" Q8F QLED Smart TV, and for bringing your concerns to our attention.

      Please know that you can customize the Smart Hub home screen by adding other apps or changing the sequencing.
      Select an object then press the down arrow to access the popup menu from which you can move/remove objects.

      The Sling app is not installed by default. You can remove it easily by pressing the up arrow and selecting “Remove.”
      The Universal Guide is not an app, but rather a setting as a guide across all sources. It is designed to offer an easy way for our users to find streaming content and live TV shows, and only opens if a user selects and clicks on it.

      If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support via the following options:
      1) Toll-free calling: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Again, thank you for your feedback and for being a Samsung customer.

      - Samsung Ambassador Samsung

  • Rating: 2 out of 5 stars

    Good TV. But not worth price

    Posted
    Gamer38
    • My Best Buy® MemberMember

    Bought TV over a month ago. Moved up from a Samsung 6 series. I must say the gaming picture and the movie scenes are quite good. But for $2300. Worth maybe $1200. Some of the Amazon shows have motion blur. We have a 150mb internet connection, and no problems with our other Samsung TV, or the xbox. It's not constant so it just shows once in a while and only on that app. 4k movies are good, but look almost as good as our 6 series tv using the upscaling with the xbox one S. Gaming is quite good, but again so is it on our 6 series tv, picture is a little better but not much, and costing over $1700 more, again. Not worth it. Somehow this tv shows lagging and it's suppose to be the best gaming tv on the market. The Bixby feature is terrible and barely understands anything. However much this added feature costs the consumer. It is a complete waste. I was going to buy the Q9, but went with the Q8 because the gaming is better on the q8 than the q9 and I couldn't rationalize an extra $700 for a tv that doesn't beat the other in every aspect. Thank Goodness I didn't go that route. I loved Samsung tvs, but I think it's time to switch. Like when I switched from Playstation to Xbox. I need 1 more high quality tv for downstairs. I'm definitely not buying a Samsung q anything. I did have the money to spend, and the tv is good, just not worth the price. If the motion blurr goes away when I put this TV downstairs and put a LG Oled upstairs. Then it goes to slightly overpriced rather than overpriced.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi Gamer38,

      I am sorry to hear that you are not completely satisfied with the gaming experience.

      Have you tried Freesync? This innovative feature is unique only to our QLED TVs that allows the TVs to synchronize its refresh rate with compatible graphics cards or consoles, and remove tearing in graphics-demanding games.
      To activate it, simply go into game mode from the accelerator bar and select ‘Game Mode Settings’ then select FreeSync and toggle it ON. The Freesync option then gives users two modes – Basic and Ultimate, depending on the type of game you are playing.

      If you find Game Motion Plus causes unwanted artifacts, blurs when playing some FPS, try toggled this setting off completely.
      To do that, highlight Game Mode from the accelerator bar and press the up direction on the OneRemote. Then, select Game Mode Settings. From here, you will see Game Motion Plus and be able to toggle it off or adjust Blur/Judder.

      I hope these tips help you enjoy better game playing on your Q8F TV.
      Should you need assistance with any other features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
      Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.

      Again, thank you for taking the time to share your thoughts. Your invaluable feedback helps us continuously deliver better products and service.

      - Samsung Ambassador Samsung

  • Rating: 5 out of 5 stars

    Fantastic TV

    Posted
    ICC925
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is one of the best LCD TV out there number one being the Q9FN. What makes this TV so good is the color, contrast and motion. The FALD added to this TV makes the TVs contrast so much better than last years Q8. This TV can produce very deep blacks, not OLED deep, but deep blacks nonetheless. The only LED TV that has superior blacks is the 2018 Q9. Since this TV is a QLED, the TV displays a wide variety of colors that are nice and saturated. And with the high brightness of this TV, the HDR scenes really do pop out and is candy to the eye. The motion is great on this TV. Anyone who love to play games, especially with the Xbox One X or PS4 Pro, they will enjoy the 4K resolution games with the great motion the TV has and the the HDR. I have enjoyed my purchase so far and I’m amazed at what this TV can do. If anyone wants deep blacks with good contrast and really bright scenes than this TV is for you.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent QLED TV

    Posted
    VictoryLap
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This new 2018 QLED TV is a winner! This TV is for someone that wants excellent picture quality, but doesn’t want the worry of OLED burn in or longevity issues of an organic panel. This TV is guaranteed not to burn in by Samsung. It is capable of incredibly deep blacks thanks to its full array local dimming backlight. I am very glad Samsung decided to use this tech on the Q8 and Q9 models. The colors it produces are simply fantastic. This is deffinently one of its main strong points. The viewing angles are also much improved. There is some loss of color at wide angles, however this is an issues that’s inherent with all VA LCD TV’s. This is also an excellent choice for HDR shows, movies and games as well. It gets very bright at around 1500 peak nits. Overall it’s a very versatile high end TV that I am enjoying very much.

    I would recommend this to a friend

    • Brand response

      MrSamsung

      Hi VictoryLap,
      We’re thrilled that you’re loving your new Q8F. We hope this model’s many features -- Ambient Mode, SmartThings connectivity, Universal Guide, and Bixby Voice Assistance, just to name a few – enhance your TV enjoyment to a more connected, personalized, and convenient lifestyle experience. Samsung

  • Rating: 5 out of 5 stars

    My first 4K

    Posted
    JEFF
    • My Best Buy® Elite MemberElite Member

    My wife and i were at our local Best Buy looking at all the 4K tv's on display, had the choices narrowed down to 2. the Samsung Q6 or the LG Oled model on display. Wish i could remember the sales associates name that helped us, very friendly and professional, talked to us about both models. he personally had the Q6 model, and highly recommended the Q8. in his opinion, its much better than the LG. so we with the Q8. On check out he recommended going on "You Tube" and check out videos about adjusting settings to fit our needs. and thats what we did. we watched the tv for a couple hours with the factory settings and we loved it. then we put in the settings we found on "You Tube" All we can say is "HOLY CRAP THIS IS AMAZING" We have never seen tv like this. so crisp, so clear. SO AMAZING. every color so sharp and bright. we are very happy with this purchase. now our children are planning on buying one also.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great

    Posted
    Taty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was doing research of Quantum TV for a while and comparing quality and prices of different brands of TV. I choose Samsung Quantum TV because I fell in love with colors in Best Buy store. But I found out bad surprise after this expensive TV was installed by Geek Squad in my home. Regular customers will never have the same quality, colors, quality of pictures as Best Buy and other stores because our cable isn’t 4 K, and we couldn’t see potential of purchased Quantum 4 K TV. All these stores have special equipment and different cable that they hooked Quantum TVs to attract the customers. That was big disappointment to find out this information after spending $3000 bucks. In addition, 15 days later after TV installation, black and white image was distorted . Geek Squad( which cost me additional $500) came to evaluate the problem. Technician said that’s could happen due to problems with Comcast cable box . Thank God I didn’t have this problem again. It resolved on its own.

    I would recommend this to a friend

    • Brand response

      Samsung

      Taty,

      I am sorry to hear that you were not able to enjoy the experience as much as you did in the store.
      Store displays are tuned to a digital HD channel.
      If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
      Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel that
      is broadcasting HD content.
      Try finding HD channels by running the Auto Program function.
      Go to Settings> Broadcasting> Auto Program
      Then adjust the cable box or satellite box's video output resolution to 1080i or 720p.

      HDMI cables are recommended for optimal HD viewing.
      The TV also offers custom settings, allowing you to adjust images to your preference.
      1) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
      2) Standard: Is the default mode suitable for general viewing environments.
      3) Natural: Reduces eye strain for a comfortable viewing experience.
      4) Movie: Is suitable for watching TV or movies in a dark room.

      You may also wish to try configuring advanced picture settings. Instructions can be found on Page 92 of our e-manual:  http://downloadcenter.samsung.com/content/UM/201901/20190102114948285/ENG_US_KM2ATSCN-3.0.4.pdf

      Please know that Samsung Customer Support is always happy to assist you with image quality adjustments tailored to your preferred viewing experience.
      Simply phone us at 1-800-SAMSUNG (ask for TV)

      You can also LiveChat or email us by copy-pasting this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport

      Or find us on Twitter at  https://twitter.com/SamsungSupport

      Again, thank you for taking the time to share your experience. We hope to hear from you soon.

      - Samsung Ambassador Samsung

  • Rating: 4 out of 5 stars

    Highest end Samsung TV is not perfection

    Posted
    Michael312
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought the 2nd highest Samsung model only because the top level added only features I did not want, but it has same video engine. I loved my Samsung DLP and kept it running for years. I worked with Samsung on commercial TV developments and know their excellent video. But this 4K monster has less than perfect real-world video when upconverting the HiDef still predominantly in use today. News crawls along the bottom, swipe in graphics from the sides are distractingly jerky as are some slow moves in the video. Additionally, I designed menu and user interfaces; and acknowledge that vast feature set makes a simple menu difficult, especially in advanced setup beyond the basics of selecting a source, but whomever designed this one is from a different planet that I am. Like an Android users trying to use the advanced features in an iPhone. Unless obvious, a trip to the manual seems needed. Still, it can create some absolutely beautiful video with high dynamic range and increased color range even comparing it to the DLP I loved for it quiet beauty. Even though not perfect, I would recommend it be considered in a buying decision

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great TV but the next model up is even better

    Posted
    Boogie7910
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I originally purchased the Q8 but returned it for the Q9. One of my biggest reasons for that was because I hate TV stand. It has legs on both sides of the TV and it wouldn't even fit on my stand. The Q9's stand is in the middle which is great. The Q8 looked amazing and the Q9 looks even better especially in dark scenes. Better blacks and less haloing due to double the number of local dimming zones. Samsung really knocked it out of the park with their Qleds for 2018. They are the best TV's gamers can get especially for PC and Xbox One. Their lineup this year has HDMI 2.1 features which no other TV has and we won't see that until maybe next year. One of those features is VRR/Freesync which matches the frames from your PC or Xbox One to your Qled which gives you a very smooth, fluid, and stutter free gaming experience. Sadly PS4 does not have this feature.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good TV, but not what we were after

    Posted
    guinesscrowley
    • My Best Buy® MemberMember

    We bought the 65" Q8FN online. It is a nice TV but It was to big for our living room and after about 24 hours of use we realized we were not happy with the image quality. We realized we just wanted that deep OLED look and we felt that the QLED just could not get us close enough. We returned the Q8 to our nearest store and got a 55" LGC8 instead. We like this one better. When in doubt... buy it... try it... see if you like it. Best Buy is still one of my favorite places to shop because their return policy is fair. I'm happy to spend thousands there because I know in the end I will eventually get what I want and not get stuck with what I don't. Also - being able to drop off my electronic for recycling is a huge bonus. The Q8FN was nice enough that I would recommend it to a friend for consideration. But I would also recommend the LGC8 as that is what I ultimately preferred. We stream shows and play games on our LGC8 and we are very happy with it.

    I would recommend this to a friend