Customer Ratings & Reviews

Purchased this tv from Bestbuy as a floor model. Could not be happier with how everything was packaged and ready to pick up.

Incredible TV!! Looks amazing and the functionality is user friendly!!

Perfection in picture form … a great addition to our home and Best Buy made the transition seamless

Great tv. Did what it's meant to do; blend in and not loom like a black square when off. Looks great as a tv. No issues with the one connect box so far. Minus one star because of the viewing angle.

Excellent? Very knowledgeable, caring about the well being of my tv and insightful in how to protect my purchase.

The installers were fast and thorough. They were very patient explaining how it works. Very happy with their service

i love my tv . the image is amazing and looks great in my wall. i recommend

This was a gorgeous addition to my living room! When off, It displays beautiful art. It looks so real, that I recently had a guest compliment the original Picasso I had in my home. The textures of the art look so real that you should be able to touch and feel them. The TV is also very clear and the sound is better than my prior Sony Soundbar. The remote works from a distance and does not have to be pointed at the TV. I also love the disconnected OneConnect box. I mostly stream my TV content, but occasionally watch a DVD. I love not having to run wires to the TV. I have my TV mounted to a brick fireplace, so this configuration is perfect. I highly recommend this TV, especially in a room where you may want to disguise the TV as a work of art!

This UNIT is THE BOMB! We just flipped the floorplan on our home on Cape Cod ... going from a traditional 'walled/barriered' 1st floor configuration to 'Open Concept'. This change included moving the old staircase from a central location to an offset location, creating a cathedral ceiling entertaining area which measures 24' X 30'. The FRAME PRO 65" changed the game with its ability to move our sound bar away from the TV itself. The screen unit is now mounted over the end staircase wall, surrounded by family and scenic photos, with The Frame Pro centered among them. The Peripheral Hub sits on a bookshelf 4' away on the other side of the staircase to the lower level. The Sonos Soundbar we purchased from Best Buy sits on the same bookshelf. WHY is this important? Because the lower level has another home theater condition 25 feet away from the staircase landing, having the ability to isolate the upstairs audio delivery AWAY from the TV itself prevents 'audio-wash' descending the staircase, and conflicting with what folks may be enjoying downstairs in the home theater area. The FRAME PRO was the perfect solution, on top of giving us a glorious viewing experience whether its presenting some of our favorite photo art or engaging our social area (kitchen island - dining table - sitting area) guests in 4K live-action viewing enjoyment! Thank You BEST BUY!

I’ve admired the Samsung Frame TV for years, and after tracking the reviews for Samsung’s improvements in picture quality I finally sprung for the 2025 Samsung Frame Pro. I love the Art Mode with curated selections from galleries around the world. The $50 a year subscription fee seems reasonable for the ever updating art. Samsung also has art that can be viewed without a subscription, but I can’t evaluate what’s included since I subscribed right away for the global curation. I liked the wireless design using what Samsung calls a One Connect box. With this, the only wire necessary was the power cord and fortunately I already had an outlet and where I wanted my new Frame TV mounted. The TV comes with its own wall mount, so there’s no need to buy it separately. Theirs is designed slim enough for the television to look like art hanging on the wall vs a TV. I opted to use a different mount which is slim enough yet still allows me to angle the screen as I wish when using it in television mode. While not an OLED screen, Samsung updated its QLED away from the previous edge lit type, improving picture quality in general. I’m not an expert on screen quality though, and the picture is crisp enough for me when watching a movie. It’s also crisp enough to show excellent detail in various paintings. The benefits of the One Connect box are clearly related to limiting the number of cords coming from the TV itself, making wall mount nearly anywhere easy and straightforward. The problem however is with the connectivity of the Wireless One Connect. I, (and from the internet searches I’ve done trying to find a fix) as well as many other customers, have significant issues with the box staying connected to the TV. I’ve repeatedly had error messages saying I need to reposition the One Connect box. Losing the connection essentially means losing the ability to watch anything. So this is no small issue. There’s apparently a magic placement location for the box, and finding that location is a frustrating experience. I’ve had mine sitting on a table in my living room, well within the required distance from the TV, nothing at all in between the two to block a signal, and I still get a connection error message. Customer support said that I have to unplug both the One Connect box and the TV in order to reset them, and leave them unplugged at least two hours!! Are you kidding me?? And the guidance changes depending on who you’re speaking with at Customer support. I’ve had three different people tell me three different ways to reset everything. The only thing they have in common is the length of time needed to leave everything unplugged. I’ve been asked to send in a picture of the box placement in my living room, as if my description of the placement isn’t enough or isn’t believable. I absolutely love the concept of the Wireless One Connect box, but unless Samsung fixes the connectivity situation I’d recommend leaving the 2025 Samsung Frame Pro at the store.

Bought the Samsung 65" Fram Pro from BestBuy. From the time we went in for the purchase, BestBuy folks were really helpful in us selecting the best TV and soundbar for our needs. It was a wholesome pleasant purchase experience. TV is great. New model with wireless connect box removes the hassle of cords hanging around and connect all my media sources and hides it away in the cabinet. Great TV at a great price.

My wife and I needed a new TV. Her being an art major previously and a lover of art wanted an art piece over the fireplace I want a new large screen TV. She found the Samsung Frame Pro 65 inch TV as a compromise for us. I wasn’t sure if this was going to be something we used or not. Not only does it fit the need for both of us but I have found myself using the art gallery more than my wife. I love the crispness and matte which allows us to have stunning art on our wall along with clear crisp images on the TV. Our living room is a high natural light room and there are no issues with the clarity, or shadowing. We have great crispness with both daylight and nighttime viewing.

[Employee of bestbuy] The tv looks great installed, perfectly flushed to the wall. The wireless connect box is very convenient. Nice picture quality. Like any other tv sound has to be enhanced with these of external speaker for better audio.

Perfect choice for us. The picture is superb and the sound is clear and fantastic. Color is true to life.

Bit technical to get setup to be flush to the wall. Have to have a recessed plug in order to use Best Buy Geek Squad installers. Finished product is fantastic.

The Pro is a significant upgrade in picture quality over our 2022 Frame, which is fantastic. It has much better blacks and viewing angles, which was the main complaint I had with the older version. I'm not sure how I feel about the switchover to the wireless connect box, mine is about 4 feet from the TV, inside a TV stand, and it occasionally says that the signal is low. No issues noted beyond that though. I definitely do not like that the power cord is now a regular black power cord instead of the old clear (and thin) oneconnect cord. The power cord is only about 4 feet long, if your outlet is not right behind the tv it's something to be aware of. If your outlet is behind the tv you'll need space to wind up the extra, and thick, cord. I'm sure this is why the cord is so short.

Beautiful picture and love that you can choose many different pieces of art to view on the tv. Just be aware they charge you $5.00 a month for that which I was not aware of when I purchased the tv. Love the mart screen it shows no glare.

Great picture. Easy setup. Frame pops on without problem.

The Samsung Frame Pro is a solid television with a standout art mode that truly sets it apart. My initial interest in the Frame Pro was entirely based on its ability to display artwork when the TV is off—and in that respect, it absolutely delivers. The art feature is stunning, seamlessly blending the TV into a home’s decor and transforming it into a digital canvas. As a TV, it performs well in certain areas. Bright, vibrant colors are where it really shines. It handles vivid scenes with sharp detail and great contrast. However, its handling of darker content is where things fall a bit short. Blacks lack depth and nuance, often appearing more washed out or flat, especially in shadow-heavy scenes. There isn’t much variation in the dark tones, which can make night scenes or dimly lit content feel less immersive. In terms of usability in well-lit spaces, the Frame Pro does a great job minimizing glare and reflections—an important feature for rooms with lots of windows or ambient light. That said, in these brighter settings, the overall image can appear darker than expected. It’s a trade-off: the anti-reflective screen reduces glare beautifully but at the cost of some image brightness. Overall, the Samsung Frame Pro is a great option for those who value aesthetics and the art display feature. While it’s not the most high-performing TV for deep contrast or cinematic darkness, it does well in bright environments and looks beautiful on the wall—on or off.

Well, after an odyssey of a delivery process, we got a fantastic TV and we are very happy with it. The size fits perfectly in the room, the non glare screen allows any angle viewing, besides the art viewing when not watching live tv is incredible. A 10 all around.