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Customer Ratings & Reviews

Your price for this item is $197.99
The comparable value price is $199.99

Customer reviews

Rating 4.3 out of 5 stars with 119 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 119 reviews
  • Rated 5 out of 5 stars

    Frame really enhances the picture mode quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Optional frame really sets off the picture mode of the tv, very professional looking

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Frame Bexel in Brown

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frame was not much different then what the TV came with, not a good value in my opinion and I returned it to purchase a true frame type look.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and looks fantastic! Delivery was easy and the picture looks great too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and seamless....Made the TV look that much more like a picture.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Looks great, feels bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks amazing but this "wood" look is made out of very flimsy plastic but if you are not touching it, it looks great! just feels cheap.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really helps to make the Frame TV look like framed art, as opposed to the black trim.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A bit pricy for plastic

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks nice enough, but it's a bit pricey for a thin plastic frame, and it covers the ancient light sensor so that the tv dims oddly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV Bezel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Looks better than the black standard frame.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good product in theory...fit and finish terrible.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The idea is good; however, we bought a 2022 Frame 4K TV 65" and the professional installers could not get these frame bezels to fit properly. They said this "happens." The clips they tried to use caused the bezel to bow/flex and create gaps so they discarded them. The magnets hold them on except for the corners where there are gaps and the 45 degree joints are not looking good. Disappointing that such a fine $2,000 TV has an accessory that makes it look cheap. Would love to see the attachment and part quality fixed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Customize Bezel look

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for In Frame Samsung TV...improved the product/wall look.. Also easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great bezel of Samsung frame

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product arrived ahead of schedule. Very solid product as usual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It looks great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my favorite purchases from 2021. The picture quality is great and it has a ton of great features. However, my favorite thing about it is that it really looks like a canvas painting on the wall once you fine tune the fram mode.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that you have options to change the frame tv’s frame. It is classy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! It looks very sleek and has a slim profile.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer be ware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Avoid shopping at Best Buy if you can! Horrible service and experience.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      user579065,

      Please know you are leaving a review for the Frame Customizable Bezel, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs and accessories, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Pro Samsung

  • Rated 1 out of 5 stars

    I have not received my order

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I ordered this tv frame since November 26th and it has not arrived yet. Today is January 13th, almost two month. Best Buy had not even reach out. This is the first time I have a problem like this with Best Buy. Please let me know what is happening with this order or return my money! Thank you !

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JanethT,

      Please know you are leaving a review for the Frame TV Bezel, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs and accessories, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Pro Samsung

  • Rated 1 out of 5 stars

    Not worth the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bezel it self is a nice addition to my TV. It came cracked. For $200., I expected better packaging and durability. It too long to com so I did not send it back. I am disappointed.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      user593101,

      To best assist with this, please reach us via Facebook, Chat with us on the Samsung website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Great frame

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The frame was extremely easy to place on the tv. Took all of 2 minutes. It also makes all the difference with the frame tv.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not as nice as we thought.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are third party vendors that have much better frames for the same price. Larger selections to choose from.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bezelled Frame

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bezel frame looks great with thr tv. Really makes it look like a piece of art.

    I would recommend this to a friend
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