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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 135 reviews

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    Rating 3.8 out of 5 stars

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    Rating 4.2 out of 5 stars

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    Rating 4.5 out of 5 stars

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87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 135 reviews
  • Rated 3 out of 5 stars

    Overpriced!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for free because it was part of a promotion so I shouldn't complain but I can't believe that they charge $200 for this very thin piece of plastic. You can buy a TV for the same price. Samsung should definitely lower the price.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Just as described

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It’s just as described and does exactly what I intended for it to do … not look like /function solely as a tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for home office!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This flat screen frame TV was the perfect addition to my home office! Highly recommend!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bezel for Samsung The Frame Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bezel looks OK and is easy to install, but it is expensive for 4 pieces of plastic.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JYK11,

      Thank you for sharing your experience with the Frame Customizable Bezel. If there's anything we can do to help, please reach us via Facebook, Chat with us on the Samsung website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Best TV Out There

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV looks great! Love everything about it! If you’re considering this TV it’s WORTH IT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great addition to the room and makes the frame look very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and looks fantastic! Delivery was easy and the picture looks great too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and seamless....Made the TV look that much more like a picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really helps to make the Frame TV look like framed art, as opposed to the black trim.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customize Bezel look

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for In Frame Samsung TV...improved the product/wall look.. Also easy to install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like the ability to change the frame color

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife liked the ability to change the frame color away from black. The magnetic connection works well. The small plastic elbow pieces to make sure everything lines up didn't snap in easily but they really aren't needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Border Beauty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SO ecstatic about the additional frame for my FRAME TV! It is so refreshing to have options for what you want along the border of your tv. My TV came with a black border and I bought the maroon.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    overhyped product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didnot receive the color as requested. but seems good

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Mnbal,

      I'm sorry to hear that the Frame Customizable Bezel did not meet your standards. If there's anything we can do to assist, please contact Samsung Support on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.

      ~ Samsung Pro Samsung

  • Rated 4 out of 5 stars

    Transform TV to Art

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modern beige bezel looks great on the tv and really transforms The Frame from a tv on the wall to artwork in the room. It takes some effort to get the plastic corner clips securely in place. The plastic push-in pieces that secure the bottom for nicely. You can use the frame bezel without the additional corner clips or push-in pieces but some separation at the corners was slightly noticeable without them in place.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't expect too much for what you pay.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted TV to blend with wall. Too expensive for what it adds. Left some gaps in the end even after plugging the hooks back side. Magnetic so attaches fast. Not many choices in color and look. I had some rewards to use or lose and couldn't think of anything else as tv comes with everything else including mounting

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice frame for Frame TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice looking frame for the Frame TV, but installation instructions weren't great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame accessories.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean sharp addition to my frame TV. Looking forward to collecting more!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I have not received my order

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I ordered this tv frame since November 26th and it has not arrived yet. Today is January 13th, almost two month. Best Buy had not even reach out. This is the first time I have a problem like this with Best Buy. Please let me know what is happening with this order or return my money! Thank you !

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JanethT,

      Please know you are leaving a review for the Frame TV Bezel, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs and accessories, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Looks good but overpriced.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item arrived unbroken and installation was 4/5. Was a bit cumbersome to install corner brackets after the tv is on the wall.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bezel it self is a nice addition to my TV. It came cracked. For $200., I expected better packaging and durability. It too long to com so I did not send it back. I am disappointed.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      user593101,

      To best assist with this, please reach us via Facebook, Chat with us on the Samsung website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.

      ~ Samsung Pro Samsung

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