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Customer Ratings & Reviews

Samsung - 7.4 Cu. Ft. 11-Cycle Electric Dryer with Steam - White-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1220 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 2 out of 5 stars

    Great, until it isn't

    Posted
    Heath
    • My Best Buy® Elite MemberElite Member

    At first, we loved this dryer. It worked great, has lots of room, and overall did what it should. I will say, we've been underimpressed by the "steam" functions, which was what we most liked about this model in choosing it. Basically, it doesn't produce any steam. It just sprays water on your clothes and then runs the dryer until they're wet and hot. Not at all like you imagine and we literally never use the functions because they just deliver hot, wet clothes... However, my main beef is that a couple of months ago we started noticing little brown lines appearing on our whites and lighter colored clothes. We couldn't figure out what was causing them, rust? dirt? Finally, after getting tired of ruined dress shirts and sheets I googled the issue and figured out that there is a felt gasket along the front and back of the drum that the drum slides against. The front gasket has turned brown and when wet clothes touch it it's transferring a brown mark to the clothes. Of course, I've figured this out one month after the warranty has expired. I would expect much more than nine months of use before you need to replace parts to avoid ruining your clothes. No, I wouldn't recommend this dryer due to poor design and durability.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Wouldn’t buy again

    Posted
    MSarm
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’m not sure if it’s my house or the dryer, but this thing only works about 70% of the time. The other times it randomly shuts off and won’t stay on longer than about 10-15 minutes, so I eventually have to find places to hang up the items in the load to air dry. I’ve never had such a hard time with an appliance. It doesn’t even seem like it gets very warm inside before shutting off and it won’t turn back on again for hours. I had the dryer exchanged for the same one and I’m still experiencing the same issue. It was also a HUGE headache to try and get Best Buy to do anything about it, even though it was only a few weeks after I purchased it that I started experiencing the issue. They were unhelpful, told me to call Samsung, Samsung told me it wasn’t their issue since it was within a month of purchase, called the Best Buy store I bought it from and the girl on the phone was unbelievably rude, and finally got it exchanged (the whole process took 2 weeks), ONLY to have it not even resolve the issue. I’ve since given up and decided to just live with the issue and dread the weekly gamble that is laundry day. Long story short, I will never buy a Samsung appliance or shop at Best Buy again after this ordeal.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Can’t stand, huge regret

    Posted
    Lala
    • My Best Buy® MemberMember

    After a lot of shopping, we choose this set. I have to say I.ABSOLUTELY.DESPISE. purchasing this dryer!!!! I am constantly frustrated because it doesn’t dry clothes properly. I can use one & only one setting, timed dry. It can take up to two to three hours to dry a reasonable load of laundry!!!!!! I was so excited when we purchased it & excited for the delivery. I have Sorely & completely disappointed not to mention the frustration & stress dealing with this crappy dryer! I’ve read the dryer manual over & over to no avail. I have repeatedly called the store, rude and unhelpful. I have called the manufacturer several times only to be treated rudely and repeatedly told to “read the manual “!!! I regret this purchase more than one could imagine! If I could put it on the curb for the trash collector, I honestly would! I’m beside myself & pretty heated, as is my husband. We have only had it less than 5 months and it has been like this since day one! Come on Samsung, treat customers properly & fix the problem! Do not buy this dryer!

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hey there, Lala. I understand how frustrating it is when expectations and results don't quite meet. Here is a link with some troubleshooting steps and suggestions on how to get optimal drying performance from this unit (http://bit.ly/2T433Lh). I hope you find it beneficial and thank you for choosing Samsung. ^Lo Samsung

  • Rating: 1 out of 5 stars

    Only worked 2x in a month

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this dryer based on price & look of the product. The first time I used it, it didn't work. The dryer would not get hot. I had to go to the Laundromat to dry 4 loads of laundry. I called to set a service appointment but had to wait 2 weeks for availability. I used the dryer again hoping it would work and it did. I still kept the appointment since I knew something was wrong with it. The next week the dryer was not heating again. Luckily the service appointment was still in place and they came out as scheduled. The dryer was working when he tested it but still looked to determine if there was a problem. The tech explained what he thought was the problem and fixed it. It worked while he was there and I thought I would be able to use it for my next load of laundry. Once again the dryer would not heat up and had to take my clothes to the dryer before hurricane Irma hit. This machine along with the matching washing machine was a poor choice on my part and I would NEVER buy or recommend them to anyone.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worked for 3 loads

    Posted
    Peter
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The dryer completed 3 loads of laundry successfully. Since the machine we were replacing was from the 1970's and had just stopped working last week, I didn't feel that 3 loads was a long enough lifespan for this particular piece of equipment. I did the calculation, and it would have cost a similar amount to throw away my laundry I felt that spending over $100 per load of laundry dried was too high. I decided to return it. Usually the samsung appliances I purchase fail a week or so after the warranty is up. This one must have been programmed to self destruct a bit too soon. The upside: My wife and I got to spend some extra time in the truck together driving back and forth to Best Buy. We also got some extra exercise from getting to move and install a dryer not once, but twice. Needless to say, we bought a different model after returning this one. The Best Buy employees were very helpful.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Very modern dryer

    Posted
    netscorer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Decided to go with Samsung for the new washer/dryer combo. Our 20 year old dryer was taking too long to dry cloth and washer was leaving nasty marks on the cloth. New combo works wonderfully. The washer is a dream and dryer, thanks to the steam dry functions took us straight to the 21st century. Free set-up by best Buy was efficient. They do require you to purchase bunch of the accessories (power cord, vent connection, etc.) that frankly should be included in the purchase price. Our old dryer power cord was absolutely fine and vent kit that Best Buy supplied did not even work for our vent, but without them I would not get free installation. So one star is deducted for that.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Sleek Dryer

    Posted
    AtHomeMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great looking dryer. Originally wanted the platinum colored dryer but didn't think it was worth the price. This dryer looks just as nice. Also works great! Dryer seemed to have some what of a learning curve. For some reason it didn't seem to be drying clothes very well while using moisture sensor. Would have to change to the time drying to finish getting clothes dry. Now after about a month in, is drying clothes no problem on moisture sensor. Even drys cloth bamboo diapers quickly! Added bonus, 3 year old son loves the light you can turn on while the dryer is spinning. He gets a kick out of watching the clothes flip around. Light automatically turns off after couple minutes. Wrinkle away works pretty good too. Hate ironing, throw in a couple of my husband's button down dress shirts and it did a pretty good job. He hadn't worn them in awhile because they got wrinkled from being bunched up in the closet. Shirts don't have the crisp just ironed look but they look decent enough to go out in.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Product Great .. Installation Not So Much

    Posted
    Jason
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love the washer and dryer and have no complaints. The only thing I would say is my wife needs a stool to get to the bottom of the washer to get the clothes. Problem I had was the installation team, they hooked up the washer wrong and the water from 4 loads of laundry ended up in the basement and made a pretty big mess. The response from the Insurance team took forever and I ended up having to clean it all up myself. 3 weeks later I finally get a response that the claim was denied!!!???!!! Nobody every reached out to me to explain and I have been on the phone for weeks trying to get an answer. Hopefully tomorrow I will find out more. Used to love Best Buy but starting to seriously think about looking elsewhere! I recommend the Washer and Dryer.. but you may want to install yourself or make sure you check the installation on the first load!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good

    Posted
    8BitSkills
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First off, I want to say how much I appreciated the help I received from an employee in the store. They explained the benefits of getting a white machine (cost and the color never goes out of season so always matches if replaced) and how to use the machine. You can't overload it in the middle or it won't sense proper weight during the pre-wash spin for balance and measuring. This leads to too little water being used which leads to clothes that aren't as clean as they should be. It's in the instructions but leads to complaints and returns. Following instructions, everything is great. Tested it out for myself just to see and things didn't rinse well (some soap/film on clothes). I really like it so far but am aware of recall on previous model so I'm glad I got the geek squad warranty just on case.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Wierd Timer functions

    Posted
    FairOaksMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So, I'm not a fan of high-tech washers/dryers. This one has more bells and whistles than anyone needs, and some don't work very well (The "Steam-refresh" option leaves items wet, for example), but you can fit a boatload of clothes (and comforters) in it. I had seen the no-chime button on the floor model and really expected/hoped that I could turn off the end-of-cycle alert, but it apparently doesn't work on this model. And, the part that's hardest to figure out is the timer. It changes mid-cycle, I guess depending on how much more, less time is needed to dry the load. So, you see 45 min on the timer and plan to fold then, but it may have added another 10 min,. Lesson? Don't make folding plans and, if necessary, use the wrinkle removal option later. All in all, it's better than the dinosaur that it replaced.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst Dryer Ever

    Posted
    ABS1
    • My Best Buy® Elite Plus MemberElite Plus Member

    Serial number 0ARV5BAKC02015T Dryer does not dry! Recently moved to a new home and thought we were "upgrading" (not) from a Samsung DV7000 at the prior home that was a much better dryer. No matter what cycle is chosen dryer shuts off long before items are dried. We have tried Normal, Heavy, Timed, etc and we have to try to "fool" the dryer to get items dried. The Normal 1:15 medium heat cycle is a joke! Almost impossible to get high heat for any type of load. 1 set of queen cotton sheets takes over 1.5 hours to dry, by having to constantly monitor and keep starting the dry after premature shut off. Can't believe Samsung has built such an awful dryer. Dryer deserves a "0", but your site will not allow it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    RocketRocket
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This dryer is a huge it in the household. We had originally ordered a base model from another brand. When it came it was literally two knobs and a door. We decided to return it about 5 minutes after it arrived and looked again. This one was the choice by a long shot! It's been great. It even plays a song with the cycle has completed. :) Tons and tons of features including the steam dry. It comes with a "t" and an extra hose to connect this function to the water line for the washer. I had to get a longer line as the one that comes with it is about 3' long and the way my laundry room is plummed (all connections on the left wall) I needed the extra length. Easy connection though once it's ready. Don't buy a cheap dryer, spend a little bit of money on one like this that you'll own for 10 years that makes you smile each time you hear it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome dryer, some features aren't for me

    Posted
    AHThom86
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This dryer is pretty great. Super easy lint trap to clean and not very noisy. I also love the fact (more so my son) that you can turn the light in the drum on so you can watch it while it spins. The two gripes. After drying, it has a "cool down" part. Our clothes are always dry, but they're room temperature. This dryer cools down the load after it is done. Not a problem at all, I'm just used to the reassurance of things being dry when they're warm. The steam feature isn't really steam. It sprays water into the tub and spins it. I have used the dewrinkle feature which uses the "steam" and some clothes still come out a bit damp in spots. Overall though, I think it is an amazing dryer

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful addition

    Posted
    bsan5
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Was buying the washer and decided to buy dryer also after realizing it was a matter of time that my old dryer would go out. Took some time to get the feel of how it dried clothes on each setting but got the hang really quickly. Wonderfully large capacity drum to keep up with budding teenagers in the house. Has a nice "song" that replaces the annoying buzzer at the end of each drying cycle. Easy to get to lint trap and the fact it comes with a steam option was a great bonus. It comes with the needed hardware to hook up the steam option which was great since i didn't need any extra work to do. Should have bought this years ago.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Dryer

    Posted
    zaruba
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this dryer along with the matching washer and I love it. I was a spectacle about the steam as that was new to me, but all good so far. Just note that you will need to hook this dryer up to your water as it uses water during the steam cycle. This dryer is a bit different than my previous Samsung dryer, does not seem to get the clothes really hot, but when they are done drying they are dry and come out great not wrinkled at all. Large enough to put the large comforters in as well as the washer. I highly recommend Samsung.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love the steam feature

    Posted
    SunnyJeni
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this dryer about a month ago to replace my front load set. I specifically bought a mis-matched set so that I could reach the bottom of the washer and have steam setting on the dryer. There is little difference and they look perfect. I love the steam setting. I am not a person who enjoys ironing, so it is a life saver. I put the clothes in when I’m getting ready for work and when the dryer is done, I can put them on and go. The lint trap is easy to clean and captures a LOT of lint, keeping it off the clothes. Wish the song was just a tad more loud, but it’s not a big deal because it’s fun to listen to.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best drying deal of my life.

    Posted
    Backtoharmony
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very high tech Samsung Steam Dryer. Love it. Never enjoyed ironing cloths, well, this machine has minimized my ironing down by approximately 75 to 80% & clothes just look newer since using this steam dryer. I was able to get this speciality dryer for about $400 off due to a 4th of July sale. Keep your eye out, Best Buy has amazing utility sales, trust me. Best Buy delivered and installed the very next day. No problem installing regardless of the fact that had to created an additional water supply just for the for the dryer, due to steam cleaning features.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Time Saver!!

    Posted
    Hoth2oz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had a high-end Maytag (gas) then a middle-of-the-road Kenmore (electric). The dryer cycles always lasted longer than the wash cycles. Not convenient. That is not the case with this Samsung. I think it’s partially due to how well the matching washer spins the water out of the load but this dryer does everything it claims. And it is pretty darn quiet. There are several combinations of temps and times. I’ve tried them all and I haven’t been disappointed. If I forget a load overnight I use the steam wrinkle release feature. My iron will now collect dust, I think. The capacity on this is ginormous. It dries a cal-king comforter without leaving wet spots.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    I would have bought something else somewhere else

    Posted
    DavidR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Needs multiple cycles to dry bulky items. Eco dry may use less energy, but at the expense of things not getting dry. The delivery, install and setup was very sub-par - one month later and I’m still not satisfied with how it’s set up. I have requested to speak with someone at Best Buy but no one has called back or contacted me. I won’t buy a major appliance from Best Buy again. Had to try to reverse the door myself - one of the screws stripped. Ordered replacement from Samsung - they sent the wrong part. I think I’m going to send it back and start over somewhere else that has better service.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Waste of money

    Posted
    DonBrenda
    • Verified PurchaserVerified Purchase

    As soon as we got the washer we realized that did not get hot enough and we called the people at Best Buy and they said it was set on the eco-friendly, so we kept trying other options to get the heat up high on the dryer and nothing work, so finally a Samsung technician came to our house and he couldn't get the heat up either and ended up putting in a new heating element, and it still doesn't get as hot as any work dryer we have ever had this is a complete waste of money I am retired he cannot afford to keep buying new appliances.

    No, I would not recommend this to a friend