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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 74 reviews

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Rating by feature

  • Ease of Use

    Rating 4.6 out of 5 stars

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are positive about the dryer's large capacity and ease of use. They appreciate that it can handle large loads and is simple to operate. Additionally, many customers comment on how quiet the dryer is during operation. On the downside, customers are negative about the drying performance, with some indicating that it takes a long time for the dryer to complete a cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 74 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great purchases

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with my new dryer and washing machine! The dryer’s camera is spacious ,w/light inside and they have good size

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Dryer out # years now and going strong..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We originally ordered a this gas unit and upon moving into or new home we realized we needed an electric unit. Best Buy took care of the swap and this unit has been running perfect for 3 years now and going strong. I highly recommend this product and will buy another set in let's say 15 to 20 year, LOL

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time actually purchasing brand new washer and dryer. I must say this dryer is amazing. It’s HUGE inside! Very easy to use. Dries everything in a good amount of time. And won’t over dry anything. It senses if something is dry and won’t get it too hot. Very cool feature

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this dryer. Very efficient, quiet, and lets me know when my clothes are dry. Also, I love the multiple settings for specific items I’m going to dry.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    So far great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer replaced another Samsung dryer that ended up with a crack in the drum after two years of use which was very disappointing. I ended up giving Samsung another try because that honestly was the first time any Samsung product has failed me and my household is filled with several of their products that have worked flawlessly. It is very quiet and my clothes have ash dried perfectly with no issues. I love all the different settings and this dryer matches my older Samsung washer which is still performing perfectly after three years of use!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Overall performance

    Rated 5 out of 5 stars

    Super Buy!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this machine! Very quite, easy to use, and looks very modern! Works great too!!! You will not be disappointed!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gas dryer. Beautiful design. Easy to use. Works well for me and the family.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Drying performance

    Rated 4 out of 5 stars

    nice size but not the most driest times for items

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems to never fully dry clothes no matter what cycle it is set on, but nice and spacious and love the black door

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    Doesn't do well with comforters

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this dryer last year and its pretty good once you learn how it works. I think Samsung should have included a video to watch with this because it's not just a press start kinda machine, there are all kinds of settings. When dryinging comforters sometimes the sensors dont detect dampness well enough, because several times the machine chimed that the comforter was dry but when I pulled it out it was still damp in certain areas...no big deal right? just put it back in...nope, the sensors cut the dryer back off in a few seconds and trying to re-dry it, so I take it out and move it around hoping the sensors will better detect the dampness, sometimes that works and other times it doesn't. but the capacity is large and will hold a lot of clothes at once. that my only issue with it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi luckyguy3122,

      We are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not drying clothes and comforters properly. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.

      I recommend clicking this link for a basic troubleshooting guide:
      Clothes are not dry after using the Samsung dryer:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/

      If assistance is needed on the link above, you may reach us with the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      When you message us, give them this number (1144888287) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Love My New Dryer!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really nice looking dryer. For a dryer, it's not loud or noisy. There are several drying options. I love it!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is delighted to know you're satisfied, rocker! ^Jecca Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    love the steam function!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sized capacity. Works well with all types of clothing. Found the wrinkle release function with steam especially helpful, especially with tablecloths!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Samsung Clothes Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this dryer! It has a very large capacity for large loads, and its easy to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Samsung Products are the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, very good capacity, great price, Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best Dryer that I ever had. Large capacity

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best dryer that I ever had. Large capacity. Steam Sanitizer feature to keep cloths from wrinkle.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love this dryer. Huge capacity with plenty of dryer settings!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Good looking product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design and easy to use. Very practical and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice unit very quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Steam feature is nice works quickly.

    I would recommend this to a friend
  • Cons mentioned:
    Drying performance

    Rated 4 out of 5 stars

    Great with one execption

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is great overall, but it does not do well when drying one item. It ends the cycle prematurely, even when setting it up with a time.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Cool Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer does its job. I am super grateful, because my last dryer burned clothes and had a weird lint tray that actually tore clothing. This dryer is like a breath of fresh air. It doesn’t get too hot and is designed with precision. It even plays a lovely song when it's done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish you can keep the light on. Especially when you are folding the clothes. Took a long time to dry Returned with the washer and went back to a front loader

    No, I would not recommend this to a friend
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