Customer Ratings & Reviews

The tv itself is great picture. Terrible sound, and thats ok as we have a whole house system. But my major beef is that it will freeze and just restart for no reason. At least once a day.

Wonderful product as big as I thought it would be and I really love this product

“I absolutely love this TV! Hands down the best gift I’ve ever given myself. Don’t walk — RUN and get yourself one!”

Great tv for the price easy to install n hang up on wall

I’m really happy with my TV choice! It has awesome features, especially for the price. Perfect deal!

I love it that’s why I bought it. It was affordable

The delivery was on point and professional! Thanks again!

Absolutely love my new TV. My son thinks it's his tv

When the box arrived and we were able to install it, the screen was busted. When I called to have it returned, it was outside of the return window and only option was to take it to them to repair for an extra cost. We can't take it to them because the store is over 2 hours away, and we paid extra to have it delivered. This was an almost $1000 purchase that is basically useless. Horrible customer Service. Will not order anything from them again and pay to have it delivered.

I have owned this TV for 120 days. Samsung Care is in my home now trying to find out why it has no picture. They have changed the entire panel, the power board, the display board, the OneConnect board, the OneConnect cable and numbers of ribbon cables. IF they ever get it to work, how long before one of the removed, flexed, reinstalled boards fail? They have been working on it for 2 days! I WANT A NEW ONE! I EVEN PAID EXTRA FOR BEST BUY PREMIUM COVERAGE!

When I purchased this TV, it was advertised as full array local dimming. I called Best Buy and the representative confirmed it was full array. That was the only reason I purchased this tv. This tv is definitely not full array. Trying to return it has been a nightmare. I will never make a purchase from Best Buy again due to their despicable customer service and difficulty. False advertising. Misled. Horrible customer service. No accountability. Terrible experience. Don’t buy from Best Buy. Best Buy is the worst buy!

Was disappointed that there was no Optical input on tv as well as only 2 HDMI inputs

Terrible. Plugged it in all we was a green screen. Had to return it.

I bought this amazing TV in February 2025 for my birthday. The picture/resolution is absolutely out of this world. But in the beginning of Oct 2025 the TV started cutting off and on while watching TV. And at times while watching and APP's, the TV would pop back to the HOME screen. I contacted Samsung on 0ct 13th they only communicated with me via texting had me troubleshoot and complete a COLD REBOOTING. The rep said, while the TV is on hold the power button until the TV turns off and back on. This should resolve the problem. Today is Nov 10th and the problem is happening again. This time I called the Best Buy where I bought it in Springfield Pa and was happy to actually speak to someone. After being on the phone with the Best Buy rep he informed me that I would have to pay $69 plus tax or $109 plus tax or a bundle of $212 plus tax to have a tech come and diagnose the TV.I told the rep that I have a 2 year protection plan, why do I have to pay any money to a tech if I bought a protection plan for the TV? He replied you're correct but it's past the install??? I was confused and said I paid roughly $949 dollars I just want my TV fixed or replaced. The rep replied No. I said excuse me, no what? And I never heard another word from the Best Buy rep and the phone call ended. I gave the rep my email address and my number at the beginning of the conversation. He never called me back, he never emailed me anything. I feel like I'm being taking advantage and I'm highly disappointed with the service. I just want my TV to work correctly. Can someone help me please??

I recently added the Samsung 85” TV to my living room, and it has completely transformed the space. The size alone is impressive — it feels like having a movie theater at home. Whether I’m watching sports, movies, or playing games, the immersive experience is unmatched. The picture quality is stunning, with vibrant colors, deep blacks, and crisp 4K resolution. The smart features are fast and user-friendly, making it easy to stream from all my favorite apps. The sound is surprisingly powerful for a built-in system, but it also pairs seamlessly with my soundbar for an even better audio experience. This TV is not just about size — it’s about performance, design, and making every viewing moment unforgettable. Highly recommended for anyone who wants to take their home entertainment to the next level.

I couldn't be happier with my TV—it works flawlessly and has been a fantastic addition to our home. The picture quality is sharp, the colors are vibrant, and the sound is crisp, making every viewing experience enjoyable. One of the best parts is that my kids absolutely love it! Whether they’re watching cartoons, playing video games, or streaming their favorite shows, the TV delivers an immersive experience that keeps them entertained for hours. The size is just perfect—not too big, not too small—it fits seamlessly in our space and enhances our family’s entertainment setup. Overall, this TV is a great investment. Reliable performance, excellent visuals, and the right size for our needs—it truly checks all the boxes. If you're looking for a TV that balances quality and enjoyment, this one is a winner!

Bought before superbowl Sunday! One of the better decisions I made. Size is great! Ease of use it great! Picture quality is amazing! If only I could get my kids to stop playing Xbox on it I could enjoy it more… I would recommend a sound bar if you don’t already have one

We bought this tv for our living room. Good picture and sound. Would recommend.

This TV is a beast! The size alone is jaw-dropping, and the picture quality is way better than I expected for the price. The colors are bright and natural, the contrast is strong, and everything looks super sharp in 4K. Watching movies or sports on this 85-inch screen feels like being in a theater — just amazing. The setup was simple and the interface is smooth and fast. Samsung’s smart system runs perfectly, and it connects instantly to all my apps and devices. The remote is sleek and responsive, and the TV reacts quickly to every command. Everyone who comes over says “wow” as soon as they see it. If you’re looking for a big, beautiful TV that doesn’t break the bank, this DU6950 is the one. I’m honestly tempted to get another one

Great picture. Sound isn't great. I would recommend a sound bar. My Samsung 75 has much better aound, which doesn't make any sense to me, but none the less, great tv for the price