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Customer Ratings & Reviews

Samsung - 85" Class - LED - Q900 Series - 4320p - Smart - 8K UHD TV with HDR-Front_Standard

Customer rating

Rating 3 out of 5 stars with 4 reviews

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would recommend to a friend

Expert rating

Rating 5 out of 5 stars with 7 reviews

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Customer ratings & reviews

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Page 1, showing1-4 of 4 Reviews
  • Rating: 5 out of 5 stars

    Amazing picture

    Posted
    RonR
    • My Best Buy® Elite Plus MemberElite Plus Member

    Have had this TV for about a month. Love it. The picture is incredible with 4K content and the rare 8k content (U-tube has some 8k videos and demos). The picture is so lifelike and the colors and contrast make you feel like you are there with 4K or better content. Picture not bad with HD content. This is installed in a dedicated home theater. I use a separate professional remote control and separate sound system. This is the best home theater picture you can get for this size (85 inches). This is way better than any projector and screen combo available.

    I would recommend this to a friend

    • Brand response

      Samsung

      RonR,

      I am glad that you enjoyed the spectacular image quality of this 85” Q900 TV.
      Enabled by proprietary Q HDR 8K technology, the Q900 not only elevates your viewing enjoyment with unparalleled blacks, depth, dimension, it can also transform UHD and HD content into stunning 8K detail and definition with AI upscaling.

      The Q900 is also equipped with a slew of other innovative features – such as the Ambient mode, Bixby voice assistance, Auto Game Mode, and Universal Guide – all designed to make your entertainment more convenient, connected, and personal.

      Here is a link to the eManual, where you can find details of all the features and other useful information: http://downloadcenter.samsung.com/content/UM/201901/20190102114948285/ENG_US_KM2ATSCN-3.0.4.pdf

      Should you have questions about any of the features, or need assistance with usages, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Simply insert this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport

      Or find us on Twitter at  https://twitter.com/SamsungSupport

      Again, thank you for taking the time to share your positive experience.
      Samsung greatly values our customers’ feedback and we utilize your opinions in our never-ending efforts towards delivering exceptional product and service.

      - Samsung Ambassador Samsung

  • Rating: 1 out of 5 stars

    Horribly buggy from day 1. Not even able to use it

    Posted
    mkinn
    • My Best Buy® MemberMember

    From the second this TV was mounted on the wall it was extremely buggy. No matter if you're watching cable TV, fire TV, or Netflix, the TV has a mind of it's own. The volume turns up to the maximum volume by itself during shows. On nextflix it pauses, rewinds and fast forwards on it's own. On cable tv, it pauses shows at random and it flips through channels as is there were a person with a short attention span sitting in the room with a second remote. The picture quality is insanely good. Unfortunately you can't even use the TV with the amount of bugs it has. Have to return it.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      mkinn,

      Thank you for sharing your feedback. I apologize for the disappointing experience you have had with your new Q900.

      Our engineers tried to replicate your usage scenario in our lab but were unable to reproduce the aforementioned issues.

      Your user experience is very much valued, and we thus ask if you could please reach out to Samsung TV Support so that we can better understand the details and work towards a solution for you.
      You can reach us at:
      1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport

      It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. We hope to hear from you.

      - Samsung Ambassador Samsung

  • Rating: 1 out of 5 stars

    Worked 3 days. DOA?

    Posted
    Luvideo
    • My Best Buy® Elite Plus MemberElite Plus Member

    Looked fantastic loved the remote . the upscaling worked good I. Think it will get better. I had to return! It blew up ( no picture or sound) after 3 days? I'll wait for awhile. This box (1 connect) is huge and runs real hot.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Luvideo:

      Thank you for sharing your praise of the Q900's 8K AI Upscaling, aesthetics, and Smart One Remote. I am very sorry that issues developed that caused you to return the TV.

      Your user experience is very much valued, and we thus ask if you could please reach out to Samsung TV Support so that we can better understand the details of what happened.

      You can reach us at:
      1) Phone: 1-800-SAMSUNG (ask for TVs)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger:  https://www.facebook.com/samsungsupport

      4) Twitter:  https://twitter.com/SamsungSupport

      It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. We hope to hear from you. Samsung

  • Rating: 5 out of 5 stars

    Great 8K TV, stunning pictures

    Posted
    Heman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The picture quality is amazing with great finish, the picture in default setting itself is great.

    I would recommend this to a friend