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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 8 pm
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Customer Ratings & Reviews

$3,282.81
Save $217.18
Comp. Value: $3,499.99

Customer reviews

Rating 4.4 out of 5 stars with 22 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

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82%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-22 of 22 reviews
  • Rated 5 out of 5 stars

    Great choice for bright rooms

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The matte screen is perfect for our TV room, which has a lot of windows, as it has no glare or reflection.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    TV Install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad could not do the Frame TV install because the wall outlet was not recessed in the wall. I was sent a long prep checklist prior to install and this was never mention that the outlet needed to be recessed, although the tech said this is a common issue with Frame TV installs. So far this has been a terrible customer experience. See the notes on this case.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JeffB,

      It appears your 1-star review for the Samsung Frame Pro TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.

      If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.

      ~ Samsung Specialist Samsung

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