Customer Ratings & Reviews

Hi JorgeG,

Thank you for sharing your experience with Wi-Fi connectivity. If your TV is having trouble connecting to the network, the following steps may help resolve the issue:

Signal & Setup Tips:
1. Check TV-to-router distance – Your TV should be within 50 feet of the modem or access point for reliable signal strength.
2. Minimize interference – Turn off nearby wireless devices and make sure there are no physical barriers (stone walls, fireplaces, appliances) between the TV and router.
Power Cycle Devices:
3. Restart both your TV and router – Unplug both devices for at least 30 seconds, then plug them back in and allow them to reboot fully.
Connection Type:
4. Evaluate your connection method –
o If using Wi-Fi, move your router closer to the TV and eliminate any obstructions.
o For a more stable connection, we strongly recommend using a wired Ethernet cable.
o If already using Ethernet, verify the cable is working by testing it with another device.
Run Built-In Diagnostic Tools:
5. Network Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
6. Wi-Fi Check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi
Last Resort:
7. Perform a Factory Reset (if issues persist): Settings > All Settings > General & Privacy > Reset > Factory Data Reset. Note that this will return all settings to their original defaults.

If these steps don’t resolve the issue, please reach out to Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website.

~ Samsung Advisor

Hi JeffreyL,

We appreciate your review and patience while awaiting your replacement TV. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi MikeM,

Thank you for your feedback and patience while dealing with the hassle of an exchange. Please know Samsung is here for you if you ever have product questions or need help. You can reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by selecting ‘Support’ on our website.

~ Samsung Advisor

Hi user332497,

To better assist you, please contact us at 1-800-SAMSUNG (8AM – 12AM EST daily) or LiveChat with an agent through the ‘Support’ section on our website.

~ Samsung Advisor

Hi Kolbstergurl,

We're very sorry to hear that your TV will not power on. Please try these steps:

1. Power cord check: Ensure the TV’s power cord is securely connected at both ends and not visibly damaged.
2. Wall outlet check: Plug the TV directly into a working wall outlet (not a surge protector or power strip) and look for the red standby light near the bottom edge of the TV.
o Solid red light: Press the power button on the TV (underneath the Samsung logo) or use the remote.
o No light: The TV isn’t getting power.
o Blinking light: The TV may require service.
3. Test the remote: If the standby light is on but the TV won’t power on with the remote, try using the power button on the TV itself.
4. If the TV turns on but there’s no picture, try pressing the Home button. If the menu appears, check for correct source selection or potential external device issues.

If the issue continues, please reach out so we can help with further diagnostics or service. Call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, or chat with us online via the ‘Support’ link on our website.

~Samsung Advisor

Hi DarenH,

Thank you for your feedback. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.

LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

We hope to regain you as a customer in the future.

~Samsung Advisor

Hi RobertB,

Thank you for your feedback on the Samsung U8000F TV and your experience when watching fast-motion content. If the picture appears blurry or unnatural during high-speed scenes, there are several settings you can adjust to improve motion clarity.

Go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, and review these key settings:

Picture Clarity Settings
• Off: Disables all motion enhancement
• Auto: Automatically adjusts motion clarity based on content
• Custom: Enables manual control of:
o Judder Reduction: Smooths motion in film-based content
o LED Clear Motion: Increases sharpness during fast movement
o Noise Reduction: Helps reduce distortion in lower-quality sources

Additional Picture Controls
• Brightness – Adjust overall image brightness
• Contrast – Controls the difference between light and dark areas
• Sharpness – Enhances the definition of object edges
• Color – Adjusts color intensity for more natural or vivid tones

We hope these settings help improve your viewing experience, especially with fast-moving content. If you'd like further assistance, feel free to reach out to Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.

~ Samsung Advisor