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Customer Ratings & Reviews

Your price for this item is $1,699.99
The comparable value price is $2,999.99

Customer reviews

Rating 4.6 out of 5 stars with 312 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers express satisfaction with the 98” Class DU9000 Series Crystal UHD Smart Tizen TV (2024)'s picture quality, describing it as great. The TV's size is also a popular feature, with many finding it suitable for a home theater experience. Additionally, customers appreciate the TV's aesthetics and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 312 reviews
  • Rated 1 out of 5 stars

    Worts Tv I have purchased

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is only one HDMI working the rest doesn’t work

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Abdirizak,

      I'm very sorry the HDMI ports are not working on your DU9000 TV. Please give us a chance to assist you, by contacting us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
      • Live Chat
      • Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV broke within 2 weeks and received terrible customer service from both BEST BUY and SAMSUNG.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi AliM,

      We regret to hear of your experience with Samsung’s DU9000 TV. Please note that Samsung provides a 1-year limited manufacturer’s warranty for brand-new purchases from authorized sellers, covering defects in materials and workmanship. Damage or issues outside of this scope are not covered. Full warranty terms can be reviewed by entering your model number here: https://www.samsung.com/us/support/warranty/

      If you believe your situation qualifies, we encourage you to contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST daily) or through LiveChat on our website under ‘Support.’

      ~Samsung Advisor Samsung

  • Rated 1 out of 5 stars

    Sad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got TV installed after waiting two weeks and once it was installed on the wall, it was cracked and the cracked TV is still on the wall waiting for another three weeks for a new one to get installed horrible service

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      I'm very sorry that your DU9000 TV was delivered damaged and you have had to wait a long time for a replacement. Your understanding and patience is appreciated.

      I recommend reaching back out to Best Buy for updates on a replacement.

      If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      1) LiveChat
      2) Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Pros mentioned:
    Picture quality, Size

    Rated 5 out of 5 stars

    An absolute giant of TV, a marvel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing and stunning 98” TV, as wide and tall as it can be. Covered our entire wall and the picture quality (paired with Apple TV 4K) is crisp and bright. Had to ask our neighbor to help lift it up onto the wall since it’s pretty delicate for a 120-pound device. Even the unpacking routine is a well choreographed act (well explained in enclosed instructions), very stable box and legs that detach (by unclicking) at the moment of mounting.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality, Size

    Rated 5 out of 5 stars

    Samsung is awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the picture quality as well as the ease of programming! Purchased this TV just in time for the NBA playoffs. It was awesome and everyone enjoyed the size and picture!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV Samsung 85”

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of all, it looks super clear and the sound is amazing, it's a good television and I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Aesthetics, Picture quality, Size

    Rated 5 out of 5 stars

    Reciew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is very bag and nice and modern fit my room like a movie theater and amazing quality

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic tv. Good pictures sound and easy to set up. I love the tv. Its huge and picture are large and beatuiful. I surelyvrecommend this tv to people. Im sire you will not revret it.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Size

    Rated 5 out of 5 stars

    Great Deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Deal. The TV looks great and it is the perfect size for our large family room.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is awesome great picture and easy setup works with all my smart devices

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I recommend it,

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV. When watching movies The black bars are oled black thanks to its direct lit technology. It had amazing colors and you dont spend a fortune considering other 98 inch TVs, I love this TV!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Size

    Rated 5 out of 5 stars

    Wonderful TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, fits perfectly in our family room. Delivery was a breeze. If you decide to self-install on the wall make sure you have at least one, if not two, able bodied people to help you lift the tv up.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Absolutely stunning TV — a true showpiece!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 98” DU9000 has completely elevated our home entertainment experience. The picture quality is breathtaking — incredibly sharp, bright, and lifelike. Watching movies feels like being in a theater, and even everyday shows look amazing on such a massive screen. The smart features are fast and easy to use, and the sound is powerful enough that we often don’t even need external speakers. Everyone who visits is blown away by it. Worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    98 inch tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture professional installers love my tv

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Size

    Rated 5 out of 5 stars

    98 Inch Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. It is a monster. Box it was delivered in was like the size of a car. Hung it in movie room and although it is fairly light for the size(114lbs) make sure you have a very sturdy wall bracket. I used the Beast wall bracket and needed to tighten everything still just because of the pure size. Picture is perfect and set up was very easy. Been waiting for this TV to get in my price range and it over delivers. Highly reccomend.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Massive Screen,Great value.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is absolutely incredible for the price. The 98” screen is jaw-dropping — perfect for movies, sports, and gaming. The picture quality is sharp and colorful, and motion is super smooth thanks to the 120Hz refresh rate. Tizen runs well with all the apps I need, and setup was easy (though the size definitely needs two people). It may not have local dimming or Dolby Vision, but for under $2,000, it’s hard to beat. If you want a true home theater feel without paying premium prices, this is the one to get. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    98 inch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got my new 100-inch TV and it’s absolutely stunning! The picture quality is crystal clear, colors are vibrant, and the sound is immersive. Watching movies feels like being in a theater, and gaming is on a whole new level. Setup was easy, and it instantly became the centerpiece of my living room. Truly worth every penny—five stars!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Size

    Rated 4 out of 5 stars

    Got a good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what he wanted big and a clear picture. Find mount was a little more challenging but did find one to work with both wall and tv

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Picture quality is still great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large tv and the picture is still great despite it being Crystal UHD instead of QLED or OLED. We needed a larger tv for our living being ~20ft long and our coach at the back of the room. We had a QLED before this and were worried the picture quality wouldn’t be the same, but it’s really great and good value for the size of the screen

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv, great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The television is fantastic and has a crisp picture. Customer service is a bit janky though. I got the email and text on Friday, confirming the Saturday delivery. Then nobody shows up, i call and was told the tv mount wasn't in stock so the delivery was on hold. This probably would've been good to know since i took off work to receive the delivery.

    I would recommend this to a friend
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