Customer Ratings & Reviews

So our 85" suffered an ill-fated power surge death, and we needed a replacement. Not 3rd world problems at all, but a living room TV is as close to a "need" as it gets in the 21st Century. :) This unit is an upgrade in terms of the overall picture, contrast, glare-control, and ease of use. The operating system is quick, very easy to connect to wi-fi, and loaded with every app that we need. This model was not the tip top of the line Samsung makes, but that doesn't mean you are sacrificing performance at all. If your space can accommodate, this is a great option.

Excellent quality overall; Home Screen on user interface very busy — too many objects — a lot of upselling. Would buy again.

Great picture, easy set up! Football season is going to be the best yet on this giant TV!

Best tv I have ever watched. excellent investmenti have purchased

Works well in bright room, sound can be improved, so might need to add sound bar

A great TV! Exactly what I was looking for a movie night with the famy!

The TV was on sale for $2,199.99 and what a great purchase.The picture quality is amazing.

I had kicked a couple ideas around and researched an this was my pick!

Best resolution and overall sleek look enjoyable with friends and family

A really excellent TV—great contrast in a room with a lot of direct light.

Very happy with thus product so far. Go BIG or go home!

very organized, professional, friendly, on-time service

I want to start by saying that I truly appreciate the customer service team at Best Buy. The staff has been polite and professional each time I’ve spoken with them, and I can tell they are trying to help. However, I am extremely frustrated with my recent experience. I was delivered not one, but two broken TVs. After the first issue, I expected the replacement to solve the problem, but unfortunately the second TV also arrived damaged. Now I have to wait another two weeks for a resolution. This has been exhausting and very inconvenient. Waiting this long, especially after already dealing with one damaged product, is disappointing. I rely on my purchases to arrive in good condition, and this situation has caused unnecessary stress and delays. I appreciate the kindness of the employees, but I hope Best Buy improves its quality control and delivery process so other customers do not have to go through the same experience.