Customer Ratings & Reviews

it is makes a lot of noise it takes a very long time to wash a load on normal setting(over one hour) even longer on the other settings I wish I would of held off on buying and shop around I do not like this washer. I don't think its going to last very long before it will need repaired or replaced

I just came from a Samsung washer which I had a lot of problems with. I am now experiencing the same problems. I cannot wash a large load, everything has to be small which does not work for me having a family of 5. Best Buy Please HELP!!!

Who ever heard of a washer rising in hot water. It may have said warm water rinse but when I opened the lid I got a facial. The clothes were never fully cleaned. When I removed them from the washer I still had stains on my uniform.

awful product quality. Rule number 1, only trust samsung for TV or smart phones. Washer/Dryer is the worst Ive ever owned in 30 years. whatever

Horrible washer due to recall and not able to purchase similar model to match the dryer.

Don’t buy several issues leaks in hose, cycles don’t run, board died.

I purchased this and within 30 days it was recalled. Thankfully Best Buy was great with the situation

Great capacity. Nice look. Wash cycle takes a long time though, but with that capacity, you don't need to do many loads. Very quiet.

I decided to buy this washer in just under 20 minutes. It is so pretty, shiny, and it look so good just standing there. I love the door, it comes down real slow all by it self(soft close), and it is shifted forwards so it won't hit the cabinet that's over it(my biggest worry). It has a strong cleaning power, if you think you need heavy duty, don't, just use normal cycle, and if you think you need extra spin, don't, just use normal. Otherwise, it will make your new towel look old in just two washes. It is that powerful. I was going to get the white one, but they ran out so the manager gave me the black one for the white price...score! The black one is so pretty, but the white saves you $50. So... The delivery guys were so wonderful. They did everything professionally, cleanly, and fast. They make the guys from lowes look like 3 year old's.

you will not be disappointed with this washer, i don't normally write reviews but a was so impress with the performance of this washer i give it five stars, its saves water , it runs so quiet you literally have to put your ears up against it to here anything ,not to mention the clothes come out so dry your dry time is cut in half. also the wash tub is huge . washing bulky items like comforters is a breeze.

I picked this up more out of curiosity than need. I had a 12 year old LG front loading washer and dryer that worked perfectly still. But I had already replaced my over the range microwave, my stove, and my fridge, so I thought I'd just keep going and refresh all my major appliances. The sink option for pre-treating things really intrigued me, since I have a 13 year old son with ADD, and he never seems to pay much attention to what he's doing, such as wiping his mouth with his sleeve and getting things stained. I have pre-treatment bottles of things, sprays, and even the pens, but usually we just don't bother since there's not a good place to do things like that so stuff can soak before a wash. I figured even if I didn't NEED a new washer and dryer, this was a feature I would use the heck out of so that alone justified it for me. Compared to my front load LG, this thing is insanely quiet. I have this in a laundry room off the main hallway, and from where I sit in my great room, it's about 25 feet to my right, with the room they sit in right off of it to the left, door open. Not far at all. I'm used to the sounds from the LG, so with this one, I had to keep going in there the first few times I did laundry to make sure things were still actually running. About the only thing I can hear even with it less than 30 feet away and the door to that room open is the pump when it's emptying the tub. Even the spin cycle is far quieter than the LG, which I actually thought was very quiet as well anyway... It's deep. I'm 6'1" tall, and even with what my mom called my "orangutan arms" it can be a reach to get things out of the very bottom. This will be the biggest thing for me to get used to, since it was so easy to get things out of the front loader. But what I won't miss, is that the front loader had to be left open so it would dry out inside. That one simple thing kept me from ever having to deal with mold or mildew or that musty smell everyone else with front loaders always seem to complain about. To me it was common sense, leave it open, let things evaporate, no nasty junk. But most of them closed the door when not in use, too. I used to take a piece of masking tape, stick the tape to the side by the edge of the door that opens, and then stick it to the door, so it would be in the almost closed position, and stay out of our way since this laundry room is off the garage, the entrance we use whenever we come or leave the house. And that worked fine, but the tape would come off sometimes, and I'd walk in, open the garage door into the house, and THUMP, whack the washer door that had come open while I was gone. Annoying, and something I don't have to deal with now. For this one, I see that if you open just the top, leave the sink in place, then set the top down, it stays a little open, doesn't latch, and that will give me plenty of evaporation without having to deal with tape and junk anymore. My problem is that positioned where they are, the discharge hose is too short. I made it work barely, but there's no hook shape to it, I couldn't use that little piece of plastic to make that U shape to hang it into the hole in the wall. They conveniently give you a zip strip to secure it to the water outlets though, so I have it in place that way. But it was very easy to hook up since all the things are on top in the back, easy to reach when you have it pushed into place. Controls are simple, I like that they're not "bubble" buttons like my LG was, but just touch sensors. So I never have to press, I never have a missed button press - they just work. The weirdest thing for me to get used to is holding that start button for a second to get it to kick off, rather than just touching it and walking away. And there's the delay as it wiggles things back and forth for a few minutes before it throws any water in there. Something else to get used to, since my LG would start spitting water instantly as soon as I pressed the button to start and it locked the door. The "finished" song is cute but not very loud. Clothes came out clean, and the spin gets them as water free as my LG ever did, even just on the high spin speed. I haven't tried the highest yet. I love the quick wash option, since if we don't have things that are visibly dirty, that worked well on the LG also and I used it frequently. I may never use half the options they have here but at least if I need to, I can. But this sink - it was my justification for buying it, and it rocks. It really does. My son gets BBQ sauce or something on his shirt, it's awesome to toss some water in that sink with the little spigot on the side, get some stain remover going, and work it out, and let it sit in here, not wasting space in my bathroom sink (where I used to have to do this junk when I bothered), until I do laundry. I love, love LOVE this feature. The big concern I initially had was the water sloshing sound when it was done, and I'd move the inner tub. But some digging online showed that this was probably the balance ring - which fills with water. I've got no musty smell, so I'm going to assume that this is the source of the sloshing until something else, like odor, leads me to think it's not draining all the way. There's no water in the inner tub, so the balance ring seems the likely culprit for now. All told, other than the quiet song when finished, there's really nothing I can complain about with this so far. If something comes up I'll update my review, but as it stands, this thing is about as perfect as a washing machine can be for me until they have a robot system that gets the stuff out of the basket and then into the dryer when done as well...

First off, another review on this page suggests there is no "add water" option...but there IS an add water button and sprayer that you use in the tub for hand washing that can also be used for adding to the actual main tub itself! Just raise the hand wash tub and press! Samsung products are very nice and worth the money! I've owned Whirl Pool, LG etc. and all are nice but this is an extremely nice setup. The dryer as well!

Excellent washer exactly as adverstied, very queit and efficient, outstanding looks the black stainless is the color to have.

The washing choices on the machine fit today's needs and are clearly labeled. The separate settings for bedding/waterproof/activewear/etc. work well. The alternate settings to fine-tune the settings are easy to use. Haven't use the attached scrub-sink in the lid, but I'm glad it'll be there when I need it.

Just purchased this unit (4/13/16); it was offered as an alternative to the model I had purchased 2 weeks before but due to some ordering issues, the original model I chose was no longer available. I must mention there are no reviews online about this model. I have done a couple of loads so far. It's very quiet as stated. My complaint so far is that there is no option to add water like many of the LG models. I don't need a tub full of water if it's not necessary, but would like for the water to at least cover all the clothes. A few of my daughter's clothes still smelled like her perfume, so I'm a little hesitant to say they were clean. I'm still within my 14 days so I will give it a few more tries before I can honestly say it's great. So for now, I'm not recommending it.

Clothes wash beautifully in this machine. It has many different wash cycles. Built in sink is a plus. It is a very quiet machine. I recommend it.

Works great. will recommend it if you like newer products.

Highly Satisfied with this purchase! They look great and work perfectly!

Washer has preformed great but it is on the list of exploding washers

I've had this washing machine for 5 years now. The first one I received they had to replace it. The second one is now on the outs. The control board is going and it would cost almost as much to fix it as it did to purchase it 5 years ago. All it does is fill and rinse, wasting TONS of water. We have had to set a timer to turn it off and then set it just to spin. We've done that for a month or so and now it doesn't even wash clothes and because it doesn't actually wash clothes the detergent has sat on clothes and ruined them. Absolute piece of junk, STAY AWAY! (Also, the local repairmen won't even work on these)