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Samsung - Activewash 5.2 Cu. Ft. 13-Cycle High-Efficiency Top-Loading Washer with Steam - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 958 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 958 Reviews
  • Rating: 1 out of 5 stars

    Samsung Repair guy told me to buy a Kenmore

    Posted
    DogOwner

    When the Samsung repair guy tells you to buy a Kenmore... I intentionally bought a high capacity washer to clean bedspreads, dog blankets, bath mats, and other bulky items that won’t fit in the agitator top-loader I had. From the very first wash, I was tremendously disappointed—actually, totally disgusted—by what this machine did to my laundry. Large items like bedspreads don’t even get fully wet; after a full cycle, huge sections of my queen-sized comforter are completely dry, and obviously still dirty. Towels used to wipe the dogs’ paws come out with large chunks of dirt and hair throughout, and leave behind equally large chunks in the drum. If I don’t wipe it after every use, the next load of laundry comes out dirtier than when it went in. I find myself running a medium-sized load of clothing through Heavy Duty three times to get it to resemble clean…so much for energy and water efficiency. Two different repair guys came out in the first three months and told me there is nothing wrong with the washer. The second guy told me that I should take soiled and bulky items to the laundromat every week—really? Why did I buy a washer if I need to go to the laundromat? Oh, and the activewash sink used for pre-treating or hand-washing items might fit a pair of socks, or underwear, but you can forget about anything larger—it’s too shallow to keep the item and the water in the sink. And like others have said, wear a helmet if you’re reaching in to the drum, or you’ll get a concussion from the sink. Finally, Samsung service is incomparably bad. It took over 30 calls for me to get the two repair guys out to me.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Doesn't Save Energy

    Posted
    LoriNH
    • My Best Buy® MemberMember

    After reading all the reviews we decided to purchase this machine anyway. It doesn't save on water because you either have to use the extra rinse cycle or the deep wash; sometimes both. So, in their effort to save water, you actually use more. In an effort to save electricity, you actually use twice as much. I certainly do more loads because I can't put too much in at one time. So all those efforts to save energy are failing. I don't like that you can't do a separate pre-wash or soak from the cycle. There are times when I want to pre-wash or soak something before adding other clothes. They want you to soak and then directly go to the cycle. No stopping to add more clothes. I don't like that I can't control my water temperature. I don't like that I can't set the high spin on all cycles. The clothes frequently come out too wet. Which means the dryer works harder. Again, not saving energy. Why is the washer is so deep. You certainly can't load it with a bunch of items because they won't get clean. So that's a bunch of wasted space. It seems to be very tall. I am 5'7" and I can just barely reach the bottom. I did take the recommendation to fill only the outside of the drum for the sensor to work properly. This does seem to work. Pros: It does use less detergent. Considering all machines are smart machines, this one is okay; so far. Yet, I have had only one smart washer. Bottom line: These smart machines are not allowing you to make your own decisions for your tasks. Ergo, you must outsmart your machine ;)

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Ok but not great. More "cons" than "pros"

    Posted
    Rbrt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My review after 5 weeks of usage. PROS: Very quit. Looks nice. Giant tub for large loads. Treats clothes gently. CONS: Spin speed is too slow (even on max). 800 Max RMP still leaves some clothes wet and heavy. 1,200 to 1,400 RPM is a more "normal" maximum. Dryer must do extra work and use extra energy to dry clothes compared to my old washer. The transparent lid is pretty useless. The sink is in the way and is not transparent. And steam or condensation usually fog the glass from the inside anyway, making it not see-through. The tub is so deep it is dark unless you sign a flashlight through the lid. The hand wash sink is pretty useless and gets in the way. It is hard to add detergent to drawer if sink is up. If sink is down, detergent often drips into sink and is never rinsed away (unless you rinse it yourself). Does not balance well on spin cycle for large or heavy loads. If it is unbalanced, you get "Ur" error, then machine drains and fills with water to try again automatically. When washing a single medium-weight blanket, this "drain and fill cycle" repeated several times before I knew why, wasting lots of time and water. I had to balance the load myself and set to manual spin (the last choice on dial) to get in to finish. Thank you.

    No, I would not recommend this to a friend

    • Brand response

      MsSamsung

      Hello Rbrt, we understand your frustration with this washing machine. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle MsSamsung

  • Rating: 3 out of 5 stars

    Somewhat disappointed

    Posted
    Raylo

    I have had and loved my Samsung TVs and refrigerator for many many years so when it came time to replace my ancient washer I figured to give Sammy a shot. Not sure it was the correct choice. Note: some of these may be due to the learning curve with the new technology. A few issues: 1. Plastic/nylon water supply connectors. They work, but metal would have been more durable. 2. Water temp selection doesn't seem to allow warm wash/cold rinse. You can make changes to the default temp but looks like there is only one temp for the entire cycle. I need to research some more. 3. Balance issues... This is my biggest issue. Machine is level and even when clothes are carefully arranged they float up in the water and get rearranged to be out of balance. Different for different loads... Bad results on a small load of athletic gear... bad results with a load of sheets and work shirts... while a load of towels spun smooth like a turbine. It seems like this is going to require checking in real time for every load.... which is way more engagement that I expect when it comes to doing laundry. On the plus side I got this during a BB $210 off sale. But I probably should have read reviews from sites that don't sell these things and I am thinking I probably should have got another Whirlpool like my old one. YMMV...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Look for something else

    Posted
    CherylG

    I chose this washer to replace a Whirlpool front loader that wouldn't spin anymore. I wish I'd have kept looking. My dark clothes come out of the washer looking like they were washed with white towels. I just did a load with a twin size sheet, 3 beach towels, 2 hand towels, 1 shirt and my son's soccer uniform. The sheet, shirt and uniform have to be washed again due to dirt streaks that weren't on them before they went into the wash. The soccer shirt looks like a herd of cats were fighting over it. Every time I take it out of the washer it has more snags. I washed a twin size blanket that had areas that were still dry at the end of the cycle. It feels like I have to clean out the washing machine every day. It's absolute garbage and, honestly, the first time I've EVER been disappointed in a Samsung product...and over the years we've owned all kinds of electronics and phones and even an microwave. I wish I could go back to last November and buy something else! It's too much money to spend on something that isn't going to clean your clothes! I don't normally leave reviews...especially bad ones...but this washer is a huge disappointment.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Before you go through the hassle of replacing your washer, let me give you a link to a few tips to try on your next laundry day: https://bit.ly/2mGN4ky. Your loyalty means a lot to us, thanks CherylG! Samsung

  • Rating: 2 out of 5 stars

    Meah......

    Posted
    Ridingfool
    • My Best Buy® Elite MemberElite Member

    Iv been very generous in giving this thing a years worth of performance befor writing a review. I have tried every setting with the same results. If you dont mind meagerly clean cloths this machine is for you! If you dont mind washing stuff twice this machine is for you! I have noticed areas of cloths that smell extra scented from laundry soap or fabric softener and other areas that didnt appear touched clearly indicating it isnt getting distibuted evenly. I have only used HE soap as per recomendations. I live alone so i dont wash huge loads so its definetly NOT overloaded. If your ok with with extra scented areas than this machine is for you! If your fine with pilling this machine is for you! If your fine with standing on a stool to reach into the bottom this machine is for you!! I use the extra rinse on every cycle. You need to use the extra rinse on every cycle. Trust me. You need to. Im on a very high producing well so i dont care how much water i use. Finally i got so tired of it i sold it and bought a good ol fashioned washer. Other than that the washer has never failed to go thru all of its motions flawlessly. Its pretty. Its fancy. The chimes are cute.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    AMAZING!! I love doing laundry now!

    Posted
    BallMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This washing machine has by far been every bit of worth the money and then some. I could not be happier with the machine. I was a little worried when I read some of the reviews and people were finding it difficult to be short and manage reaching into the bottom. WELL , I am only 5' 3" and of course I am too short to reach into the barrel without a step stool YET I KNEW what I was purchasing! A HUGE washing machine that can handle huge loads and I appreciate it so much! And NO I have never fallen in lol thats a bit much! And YES I did hit my head on the sink ONE time when I first used the step stool to get the last couple of socks out of the bottom, however I learned how to NOT do it again lol. I have always hated doing laundry and this machine is amazing... the picky reviews are ridiculous.... If you have done your research and you know what all you want in a washer then you know what you are bringing home. Literally my favorite toy in the house now! I 100% recommend! Not to mention the cleanliness of this machine showed me sooo quickly how disgusting my old machine was leaving my clothes. Great product period!!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst product ever!!!!

    Posted
    Medso
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Don’t buy this product, after 3 months of usage the top basin fell off, called samsung customer service got the worst experience ever, then after 6 months the top cover cracked and started to fall apart and call customer service again and have a nightmare. They said its a physical defect. I asked them ehat a physical defect means and they can even say it. Save your self with trouble, dont buy this product. Remember the top cover is made of plastic and it cannit stand the heat of washing so it carkes easily. Only have one servuce company in washington area. HNG appliancewhuch ever made it worst. After 6 months I ready to give this product away. Save your money and time. DON’T BUY SAMSUNG PRODUCT. THEY recalled some washer already and even their cellphone are recalled and not allowed in the plane. Dont buy this washer.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Superb

    Posted
    Deceiving
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This machine was an exchange for the LG direct drive washing machine. I had my reservations esp because I read so many bad reviews about Samsung machines. I decided to take a chance since when I bought the LG machine I had read great reviews about it...ironic but true..look for the negative reviews and make a decision then...don’t just read good reviews..this Samsung machine is superb, washing cycles are short but efficient. Clothes are so clean, smell clean and based on cycle you pick, clothes come out almost wrinkle free. Make sure to read instructions and sort clothes properly and you’re good. Capacity is huge, only downside it’s too deep for petite people to reach little items like socks. Have a small stool handy and you have a solution. I don’t like that you can’t adjust temperature for some cycles, but I’m learning to work around it: sort clothes a little different and use different cycles. It does have eco warm temp which works as a middle ground if you need cold water but can’t adjust water temp. All in all, I’m happy with the purchase and with my Best Buy appliance team. Thank you!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice large washer

    Posted
    Jdewane1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have a preference for Samsung products to begin with, I have never had many problems with them and if I ever had, they have been dealt with it in an easy, fast, and complete manner. My experience with other manufacturers have been headaches more-so than not. So far, this washer has been very good to me, I like how many options it has, like the steam sanitize option and the active wash. I like being able to spot clean cloths right inside the top bowl and then drop them right into the wash. The only downside of this washer is that the washer tube is so big and I am kind of short (5' 2"), it can be difficult to reach the smaller items from the bottom of the tube after washing. I found using a step stool helps. It probably looks quite comical to see me over half inside the washer trying to get the clothes out. But on the flip side, it can handle my large winter blankets! No more laundry mat visits to wash them because they didn't fit in my old washer... I have only had this washer a couple months, so if in the near future i encounter issues with it i will definitely update this post.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Washer!!!

    Posted
    DrPhil
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Again, this set was my first “brand new” washer and dryer set! I’ve had it for a month now and I love it!!! The settings are helpful and the Eco-modes are wonderful!! I haven’t used the steam sanitize mode yet... so we’ll see... however... this is a great buy!!! The wash basin is awesomely huge and the wash bin helps. I love that it has a self-clean mode... gone are the days of waiting for the repair man to come, remove the shell, and use a long stick with a rag to wipe the plastic bin clean from all the buildup!!! And the musical song at the end of the cycle is catchy... I now sing it when it plays!! LoL. Get your own washer and dryer!!! Enjoy!!!

    I would recommend this to a friend

    • Brand response

      Samsung

      We're happy that you're happy, DrPhil! Thanks so much for sharing your experience. ^Jecca Samsung

  • Rating: 4 out of 5 stars

    Works great, only one complaint

    Posted
    Andrew
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My wife and I are very pleased with this washer. We went from an older standard washer with center agitator to this. I was always skeptical of HE washers (espectially top loading) because I always wondered how clothes could get clean without having all of the clothes submerged in the water. However, we are very happy with how well this washer works. The ONLY problem that I found with it was the fact that it doesnt have the old self adjusting feet. The back left foot is NOT adjustable. The problem with this is if you are installing this washer in a basement with an uneven floor, you better hope that the back left corner isnt the low side. Unfortunately, my floor happens to slow back and to the left. I had to place wooden boards under the foot to raise it enough to level the washer. Perhaps if you are planning on purchasing this washer and the left rear is low in your basement, spend the extra money for intstallation so you dont have to mess with it at all. You could also install this on a riser that you have already leveled. If not for the major pain that it was to level the washer, I would give 5 stars.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my choice!

    Posted
    ittocs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I did some research before going into Best Buy & had my mind set on either the Whirlpool or Samsung washer/dryer sets. And truly I was leaning toward the Whirlpool but I changed my mind rather quickly after going into the store. The Whirlpool products did not seem to be as heavy & as sturdy as the Samsung units. Plus the Samsung had a much more appealing look as well for a pretty similar price. Of course, I have not been disappointed with my decision either! I love these machines. They are quiet & they do a great job (and I have a husband who has a side business welding & a son who plays baseball so they get their clothes filthy.) I also love the steam option and the nice little tune it plays when the clothes are done. Again, I'm very happy with my selection & would highly recommend these to anyone!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love the options

    Posted
    Grandmasmalls
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have only had this washer for a month but I am pleased with how nicely my clothes look after being washed. I told the salesman I wanted a washer large enough for a queen sized comforter and blankets. Well it is large enough but what I didn't consider was my 5'3 height so with that being said I do need a step stool to reach the bottom of this unit, however it is worth it. I had a front loader before and was not happy with it. This is like a front loader without the seals that become stinky and mildewed. One added feature however to this top loader is the middle part of the drum has a retractable agitator feature that raises up when washing your clothes that the front loader doesn't have and it gets your clothes cleaner in my opinion than the front loader. Praying that I get the longevity of product that I had of the one I replaced.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Washer

    Posted
    shoelessjane
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've only had this washer a few weeks but it has exceeded my expectations! I was wary to get it when I read some of the reviews stating it was noisy and didn't get clothes clean but those are the exact opposites of what it's done for me. It is a very quiet washer, I had to double check it was running because I couldn't hear it (it's attached to my kitchen.) And so far it's gotten my clothes clean. It is an eco washer so it only fills the drum to meet the quantity of clothing you have in there but as long as you load it correctly it works perfectly. The only downfall is it does take a little longer to run a cycle, but again that's because its eco friendly. The controls are easy to use and I like that it locks when the cycle starts. It is a little tall for me but I knew that going into it, if you're paying for a larger capacity size you should expect it to be bigger.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very happy

    Posted
    Sahalee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Especially after purchasing a lemon dishwasher at another store last month, I really read reviews. Paid good money for this washing machine and I REALLY love it. It iis quiet and also large enough. Several people have complained about not being able to reach the bottom of the tub after laundry is washed. I'm 5'8" and it does not hinder me. I would recommend getting a trash pick up tool at Home Depot to get clothes at the bottom if it cannot be reached. Also some complaints about bumping your head on the "hand wash device". I got used to it so quickly that I avoid it. Overall, I am very very happy with this washing machine, and actually paid about $50-100 less as this model may be last years and is exactly like another model that is maybe .5 cubic feet larger. One half cubit feet isn't worth the extra bucks. I will buy the matching dryer when my current one bites the dust. Loves Best Buy's delivery and installation service also. Very quick and professional.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Pray it doesn’t break down

    Posted
    Scooby2121
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased the Samsung washer with steam in August and it started having issues in October. It would lock up and become non-functional, but then start working again for no apparent reason until it finally stopped working for good in November and needed repair. We called Samsung service and were told the service center would be out in 3 days, but they called and postponed the service appointment for another 3 days. Two hours before the rescheduled appointment, the service center calls to postpone again, saying they won’t be able to come for another 5 days. I’m not sure how Samsung can justify allowing customers to be without a major appliance for almost 2 weeks. The washer did a great job of cleaning our clothes (when it actually worked), but I cannot recommend it due to Samsung’s horrendous service.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Washer...When It Works

    Posted
    YoUkNoWwHo
    • My Best Buy® Elite Plus MemberElite Plus Member

    We bought this on February 26, 2019 and the board went on it already. Very upset with this purchase so we are returning it to the store and getting an LG. On perm press it says error 4c which is water input related. The hose is not kinked, the valve is fine, and it's only on perm press. Instead of replacing the board we are replacing the washer and dryer we just purchased. So upsetting because we have saved up to get own place and get the activewash series and it flopped. Just beware of this washer of you buy it because I purchased it brand new from Best Buy and when I registered it, the manufacturers warranty was already expired. My monitor I bought from Samsung directly did the same thing. So I'm starting to turn away from Samsung products now including the phones. So word of warning, be cautious buying Samsung products.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great as long as you're not short

    Posted
    lisa
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really wanted this washing machine. I hand wash and pre-treat all the time and since I don't have a sink in my laundry room this ends up happening in the bathroom sink. I was very excited about the pre treating basin with scrubbing ridges to help get out stains. But beware, this washing machine is TALL. I am 5'6" which is average, if not a little taller for a female and I find myself on my tip toes to get the clothes at the bottom of the basin. Also, I found that I use the pretreat basin less than I expected. Partially because if you don't get ALL the water drained into the main machine before you start a cycle, then when you go to get your clean clothes, you might drip some old water in there. Also, there is no way (that I have found) to use the basin without doing a load... so it doesn't help me "hand wash" clothes, just pre treat stains.

    I would recommend this to a friend

    • Brand response

      Samsung

      Hello lisa! Thank you for the great review. I am glad you enjoy your new Samsung washer overall, but I want to help you love everything about it! You can find some great cycle information in your user manual, beginning on page 32. In addition, this link: https://bit.ly/2ORX332 will take you to a cycles and features glossary. Thanks for choosing to be a part of Samsung. You are appreciated! ^Mae Samsung

  • Rating: 1 out of 5 stars

    Do not buy

    Posted
    Hopelessconsumer
    • My Best Buy® MemberMember

    We have this washing machine for just over three months. We bought it from Best Buy, With just normal regular use, the hinge on the lid broke and the tub used for pre washing separated from the lid and the plastic parts broke in many pieces. We called Samsung Care and they said that they can fix this under the warranty. They sent a technician and replaced it, but after that wanted to charge us $250 for the replacement. In principle we declined to pay as we thought that this is a manufacturing flaw. The technician then removed the replacement part and and placed the broken part back and left. We called Samsung Care, but this time they changed their tune and said that we do need to pay $250 for a washing machine that cost $600, I hope Samsung is monitoring this and we're hopeless in finding resolution to this.

    No, I would not recommend this to a friend