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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.3 out of 5 stars with 81 reviews

Rating Filter

Rating by feature

  • Ease of Use

    Rating 4.2 out of 5 stars

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers have good things to say about the AM702 Series 43" Smart Tizen 4K UHD Monitor's large screen size and excellent image quality. The monitor's sound quality, ease of use, and resolution also receive positive feedback, with many appreciating its value for the price. The inclusion of a solar-powered remote and USB-C connectivity are additional features praised by users. There were no negative comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 81 reviews
  • Rated 5 out of 5 stars

    Great multitasker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice quality screen and great for multitasking on my mac

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Product and Worst Customer Service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an extremely disappointing product from Samsung. I purchased this less than 3 months ago to use as a monitor while working from home. It was working fine at first, but now the screen has been repeatedly going black every 5 minutes. It has been impossible to work using this monitor. The warranty policy is terrible. I now have to wait for them to order a new part, which will not arrive for 2-3 weeks before they can send a tech out to try to repair it. If the repair does not work, they will need to send another tech to look at it again before they will consider exchanging the monitor for a non-defective one. It is extremely frustrating to have spent $500 on a monitor for it to stop working within months, and for an established brand to have such awful customer service. I should have stuck to the two regular monitors I previously had, which together cost less than this one monitor, and never gave me issues in the years that I had them. I thought this monitor would be more aesthetically pleasing, but it is now just a useless piece of junk taking up space in my home. I had always been a fan of Samsung before this, but this experience has made me want to never buy another Samsung product again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad I bought this monitor. it does all I want it to do and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect monitor/tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasantly surprised at how crisp the screen was. I’m pretty close to the monitor when I work and I didn’t notice any pixel bleeds or darkness I’ve read in other reviews. I’d recommend it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The online reviews don't stress enough that this monitor doesn't work as advertised. USB-C does not work. HDMI connection flickers and times out every 60 seconds or so.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good enough for needs not perfect a little slow at times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The idea and purpose of this is great. Mine screen cam blemished but it is not a reflection of the item but a shipper

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great monitor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great monitor. Has really helped with my eye strain. Easy to use. Rechargeable remote. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv monitor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good monitor tv I really enjoyed the purchase It does both function

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for business. Display is bright and fills the need it was purchased for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I LOVE IT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about it! It has incredible features! 100% recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    43" monitor is great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best monitor, but make sure your PC support it. It is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice monitor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice monitor , is a beatifull monitor and tv ; i am happy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Missing parts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an open box in excellent condition, but the monitor was delivered with missing screws for the stand. I contacted the Geek squad and waited two weeks with no update on replacement part. I had to return the monitor.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Smart TV features are good but rough pixel...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can use smart TV features from this monitor but resolution is not that good. If you're sensitive to rough pixels, you'd better to search another model.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I am very sorry to see that you have encountered issues with the Samsung - AM702 Series 43" Smart Tizen 4K UHD Monitor. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.

      Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.

      For further assistance or to begin warranty service, please contact Samsung Customer Support via:
      1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. Samsung

  • Rated 1 out of 5 stars

    This is just a 43" TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a 4 screen monitor like Best Buy employee told me! After finally setting it up, I contacted Samsung support and they told me that it was not capable of doing anything other than be a normal monitor. Extremely upset that this is not able to handle more than just one device like the employee stated. DO NOT WASTE YOUR MONEY

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I am very sorry for the issues you have encountered with your Samsung - AM702 Series 43" Smart Tizen 4K UHD Monitor.

      Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
      You can reach us via any of the below options:
      If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
      Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
      • Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
      • Product Support
      • Manuals and Downloads
      • Warranty Info
      • Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      • Samsung Community: A great resource for getting help from Samsung moderators and customers
      • …and more

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.

      Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon. Samsung

  • Rated 1 out of 5 stars

    Product not usable,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Package arrived with no power cord or remote control, Very disappointed since I’ve been a good customer for over 20 years, Taking it back to a store, Bought another monitor from Amazon,

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your review on this Samsung - AM702 Series 43" Smart Tizen 4K UHD Monitor.

      I am sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.

      I also recommend you contact Best Buy directly for assistance in correcting the situation.

      If you ever need assistance with the monitor itself, please contact Samsung Customer Support and a rep will be happy to assist you:
      1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. Samsung

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great monitor got it on sale

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good monitor I just have to get use to the size

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a great monitor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Current monitor is an Acer ET430k that had an LED burn out. The samsung is currently the only new 43 inch monitor available from BB. Bought this as a monitor, did not intend to use the smart features and did not want smart features. After the monitor arrived I hooked it up to my PC and was instantly disappointed with how bad the display looked compared to my monitor from 2017. Very washed out, blacks were more grey, etc. Did a lot of adjustments and got a slightly better picture though the blacks just didnt measure up to most modern TVs. Used it the rest of the day and noticed the screen blacked out for a few seconds here and there. Thought that was weird and went to update the firmware to maybe fix this issue. You have to give samsung permission to basically sell all of your info to 3rd parties in order to update the firmware. When you update it, it also updates all the apps automatically. You cannot delete all the apps either. After spending a ton of time waiting for everything to update, noticed the screen blanking out more frequently. Went into menu and it was incredibly slow. Gave up and turned off monitor. Next day went to use monitor. Blanking out increased in frequency and duration. Tried unplugging and plugging back in, tried different hdmi cords, checking settings etc. Nothing seemed to help. Screen going blank to the point it was impossible to use. Disconnected and unmounted monitor. Hooked old one up and everything works perfect. Defective monitor. Dont think I will get another Samsung based not only on the defect, but the overall poor black levels and samsung forcing owners into giving up privacy to update firmware. Sadly not a lot of 43" choices at this price point at the moment.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I am very sorry for the issues you have encountered with your Samsung - AM702 Series 43" Smart Tizen 4K UHD Monitor.

      Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
      You can reach us via any of the below options:
      If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
      Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
      • Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
      • Product Support
      • Manuals and Downloads
      • Warranty Info
      • Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      • Samsung Community: A great resource for getting help from Samsung moderators and customers
      • …and more

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.

      Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon. Samsung

  • Rated 5 out of 5 stars

    I love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This monitor gives me crisp, clear, easy to read print and video quality that is perfect for my old eyes.

    I would recommend this to a friend
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