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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 148 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Cook Settings

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the Bespoke 2.1 Cu. Ft. Over-the-Range Microwave's modern design, ease of use, and impressive features. Many appreciate its sleek appearance, convenient size, and excellent performance. Positive feedback also highlights the straightforward installation process and the user-friendly smart capabilities. The microwave's large capacity and attractive display are also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 148 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this upgrade over my last microwave. It’s easy to use and there’s a chart on the inside jam that shows you the settings. I recommend this microwave especially if you have the matching range.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not for short people

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and large microwave. It has plenty of cooking options but is also very simple to use. I do have a couple minor issues: First, it shows more fingerprints then I'd like, but it is black glass so it would be expected. Second, it's hard to see the food inside when cooking. The opaque portion of the door is too high up from the bottom so you have to get close enough to actuall look down into the window to see the food. I'm 5'11" and its an issue, so shorter people might have a real problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice over the range microwave. I like that it connects with the smart things app. I like thats its big and has a large capacity. I specifically chose this one because it match the new stove i also bought. Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase, much easier to use and connect it to the internet with the SmartThing application on your phone you can send directions and the magnificent price, I recommend it as the best.Thanks BestBuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave, 2 brightness settings on the under hood light and 4 fan speed settings. Love how clean the display is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Improve microwave style

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying the sleek look and style. Has easy to use functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great looks and it works.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Microwave to match our new Refrigerator. Great luck having them both break. Once you learn to use the oven it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Microwave over the stove.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend its great Microwav, fan is strong and it also has light s

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far, so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and clean with easy control panel. The features I’ve used so far have worked as expected.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not the Best

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 8 months, the Samsung microwave stopped heating. Not a good product. They should stick to tvs. It took them to replace 4 major parts including mother board to get it working. Now, I’ve got to get an installer to put to back up and the 1 year warranty is still ticking from the date of purchase and not from the time of repair

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Sold Me a Damaged Product and Refused to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even One star. I purchased a microwave from Best Buy, and it arrived with a huge dent. When I contacted customer service, I was shocked to find out they refused to accept a return or offer a proper resolution. This is completely unacceptable for a product that was clearly damaged before or during delivery. I expected better quality control and customer service from a major retailer. Very disappointed and will think twice before shopping here again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Pros mentioned:
    Features, Installation

    Rated 5 out of 5 stars

    Super nice microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product it was easy to install and looks great with are other appliances. I like how I can add it to my smart things app. You can control the light and other features as well.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Looks

    Rated 5 out of 5 stars

    New Samsung Microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this microwave to match with the oven. This too was easy to install (if you take it slow, I watched a couple install videos as well), Modern sleek look. Most importantly, works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only downside is no internal light.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave seems okay, but it is a little confusing to work with at first. It looks sleek and nice, so I will give it that. The only downside I don't like is that there is no internal light at all. You have zero ability to see what you're cooking or boiling in order to monitor it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is durable and it is spacious inside. Its ceramic enamel interior allows for easy cleaning. It was also very easy to install. I would highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design, and great performance! Excellent installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Features

    Rated 5 out of 5 stars

    Samsung Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful microwave and easy to use. Able to tie it to the smart things application and turn it off and on from outside the house when needed.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Features

    Rated 5 out of 5 stars

    A must buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently remodeled my kitchen. Decided to get all new Samsung appliances, and let me tell you . The design makes the kitchen look 10x better . With the addition of being smart thing compatible it’s day and night difference. Absolutely an amazing investment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A great Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Microwave is awesome It's size is just right for our needs it's a nice looking solid unit and has WiFi and if you download the app it will alert you when your food is ready. the unit comes with a charcoal filtervery easy to use and install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microwave Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the capacity in the microwave. Easy to use and instructions in the booklet is easy to follow. Like the front of the microwave with the stainless steei and black.

    I would recommend this to a friend
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