Customer Ratings & Reviews
- Model:
- RF23BB860012AA
- SKU:
- 6493532
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the beverage center, ice maker, and ample space of the BESPOKE refrigerator. Many appreciate the stylish design and quiet operation, while also noting the effective temperature control. However, some users mention that fingerprints are noticeable on the stainless steel finish and that the white color may appear slightly grayish. A few also expressed concerns about the depth and long-term reliability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Great product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this the last two years and so far it has worked very well.
I would recommend this to a friend Great Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is great. Glass doors are a lot easier to clean vs. Stainless steel. Beverage drawer is really handy. We have the counter depth version and it has plenty of space. Nearly silent in operation
I would recommend this to a friendGreatest Frig like the look! and no handles
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with the fridge and the space and how nice it is to be able to see what you have in there with the French doors and the lighting. Very happy!!!
I would recommend this to a friend- Pros mentioned:Design
Samsung Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We like the elegance style inside and the beverage door. It's nice to have an ice cube scooper. The freezer is adequate size. We are very satisfied with our purchase.
I would recommend this to a friend Fridge delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came on time as expected. They were very professional and careful they didn’t scratch anything up.
I would recommend this to a friend- Pros mentioned:Design
Gorgeous Design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, beautiful design, but I wish we had compartments for fridge items. Cheese, eggs, etc. Otherwise, the drink drawer is amazing. The filtered water and ice options are really nice too.
I would recommend this to a friend - Pros mentioned:Overall performance
Cool
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been nice to know we had to download an app for the fridge. Then could not get it too work. Otherwise, we like it!
I would recommend this to a friend - Pros mentioned:Design
Sleek design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a sleek design and love that it matches my counter color and we can change the glass colors. Very modern
I would recommend this to a friend - Pros mentioned:Overall performance
Mrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our sales rep was knowledgeable and made the purchase easy.
I would recommend this to a friend FRESH H2O
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator! It actually helps me drink more water which is a healthy thing! I showed my sister and she has one now.
I would recommend this to a friendRefrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the refrigerator, the process to have it installed and the service associated with the purchase and the removal and replacement of the refrigerator. The door ice maker was not functioning upon installation and Best Buy sent out a serviceman to evaluate the problem and diagnosed it as defective and BB is replacing the entire refrigerator. They are good on their promises and service.
I would recommend this to a friendBrand response from Samsung
Posted .Hi David G,
Thank you for your feedback on our products. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
And to better assist you with your replacement experience, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
Nicole
Great customer support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this refrigerator!!! The delivery guys were excellent!!
I would recommend this to a friend⭐ 1 Star – Looks Great in Photos, But Total Regret
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is all show and no substance. It looks sleek, but in reality, it’s a constant headache wrapped in fingerprint-prone stainless steel. In under 2 years, I’ve had to submit three separate service requests: Two for water leaking inside the fridge And now it trips every GFCI outlet in my kitchen — making it completely useless where it’s meant to be installed. My home is brand new (built in 2021), and I even had a licensed electrician replace the outlet and confirm everything is wired perfectly. Samsung support kept trying to blame my house instead of addressing what is clearly a defect in the fridge. It took way too much effort just to get a warranty repair scheduled. On top of all that? The stainless steel finish collects fingerprints like crazy, and the interior feels cheap and flimsy — nothing like what you'd expect for this price point. The shelves and drawers feel more budget than premium. If you’re shopping based on aesthetics and smart features, don’t fall for it. This fridge has been one of the most frustrating appliance purchases I’ve ever made. Spend your money on something built to last — this isn’t it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
We understand where you're coming from. Let us further assist you.
This refrigerator model isn't fingerprint-resistant. For proper instructions on cleaning the refrigerator door, kindly watch this YouTube video for further help from 2:04 onwards.
How to clean your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
To further assist you with the GFI tripping, we highly suggest contacting our Samsung support via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148871107, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Overall performance
good unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good unit , looks nice in the house , no issues with unit yet it is still very new at this moment , wife loves it so its has to be good
I would recommend this to a friend Samsung Freezer Problems Continue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This like past Samsung refrigerators we have procured is already having problems with the ICE Maker. The door is already having a difficult time closing when the freezer freezes over.
I would recommend this to a friendBrand response from Samsung
Posted .MannyV, we understand your frustration with the ice maker and the excess frost in the freezer, which is causing the door not to close properly.
We recommend checking this link to help you troubleshoot the issue you have with your ice maker. Please select the issue you are experiencing with your ice maker from the options provided. Kindly click on the embedded word and watch the video if prompted.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387
Here is a guide to help you if your freezer is experiencing too much frost. Kindly click on the embedded word.
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149413670) to help our team pull up your information.
Have a great day.
^Camille
Designable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only flaw to this is the replacement panels Don offer four drawer color patterns. I love the Navy Blue, but the fourth drawer (middle) isn’t offered in the Navy Blue. Only Green or some ugly yellows.
I would recommend this to a friendLoveit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fridge, very spacious and keeps me organized! Only thing is that it arrived dented.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for loving the product despite the issue that you're having. To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144729708
Have a great day.
Melardo
Works great until it doesn't
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, until it decided to go out and all our food went bad. Samsung came out to try and fix it and nothing could be done. So we've just had a broken fridge for 3 months now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hearing this happen to your refrigerator saddens us. Let's get you assisted to the best of our abilities, SarahK.
It would be awesome if we could speak to you directly so we can have the fridge serviced on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147034252, to help our team pull up your information.
Have a great day!
^Chrystel
Panels advertised but not available for years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not purchased,,, but here is why. I've been trying to buy this SUPPOSEDLY cusomizeable panels fridge for 2 years. They advertise several colors and continue to show them in the picuters, but the colors availble are severly limited. Clementine and Yellow to add as accents have not been available for at least 2 years tho still advertised... and no one at Samsung or the Retailers has a clue. So I Won't buyt it. Why is this so difficult for a product advertised as fully cusomizeable ???
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand the importance of having the color you prefer for your kitchen appliances, and we'd be more than glad to assist.
You can check the link below and explore more details about the Bespoke 4-Door French Door Refrigerator.
Product page:
https://www.samsung.com/us/home-appliances/refrigerators/bespoke/bespoke-4-door-french-door-refrigerator-23-cu-ft-with-beverage-center-in-white-glass-rf23bb860012aa/#specs
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148659195) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Refrigerator Arrive Broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service is terrible. My refrigerator arrived broken, the water and ice maker does not work. The installers were not trained to install and connect the refrigerator to the Wi-fi. No one could properly set up the refrigerator and I go days without any assistance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for bringing this to our attention. I see you have some concerns with the fridge having an issue with the water and ice maker. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue improving the quality of the products and services we offer.
Please be advised the waterline needs to be connected properly to operate the water dispenser and the ice maker. The water pressure must be between 30-125 psi (206-861 kPa).
Connect the water dispenser line (applicable models only) on page 32
https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf
Connect and install the water line to your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00063062/
Family Hub is unlike any refrigerator you have ever had before. The Family Hub setup will walk you through establishing a Wi-Fi Network, Samsung Account, Phone Number, and Voice ID.
How to set up the Samsung Family Hub refrigerator https://www.samsung.com/us/support/answer/ANS00080242/
You can contact our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for feedback with the delivery/install team.
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23BB8600QLAA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144775528
Have a great day.
^Charles
