Customer Ratings & Reviews
- Model:
- RF24BB69006M/AA
- SKU:
- 6493504
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Family Hub. They appreciate its spacious interior, smart features, and design. The Family Hub feature is particularly popular with families, and the ice maker and screen are also well-received. However, there are some concerns about the pocket door in the beverage center, which can cause the left door to not open properly.
This summary was generated by AI based on customer reviews.
New Generation Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very convenient and high tech refrigerator. Great for organizing and busy families.
I would recommend this to a friend- Pros mentioned:Overall performance
Stylish Modern Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge. We love the look of it and the screen on the front. We haven’t had too much time with it but the water filter and ice maker is a cool feature!
I would recommend this to a friend - Pros mentioned:Beverage center
Excellent looking refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The beverage center, the overall white glass finish and family center make this refrigerator an excellent buy. No complaint.
I would recommend this to a friend Awful refrigerator
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good Bespoke no room, just a mistake on my part
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dave,
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest
Door is not closing properly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door is not closing properly .when I called best buy multiple times , they keep postponing to provide correct fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sky369,
We all know how important the door on your Samsung refrigerator is.
When it comes to the doors of your refrigerator, there are a number of ways you can ensure that they are always functioning and looking their very best.
Here is a video about "Care for your Samsung refrigerator doors": https://www.youtube.com/watch?v=ZaguMbi4pzA
How to level your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00062321/
Samsung refrigerator setup and installation: https://www.samsung.com/us/support/answer/ANS00091402/
The below link is the user manual for your model. Turn the page 28 (Caution bullet #3 and Leveling the refrigerator) for reference: https://downloadcenter.samsung.com/content/UM/202212/20221216131308495/FDR_RF8000B_DA68-04402H-01_EN_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145329619), which will help our team pull up your information.
Have a great day.
Melardo
Best Buy Samsung fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the deliver but the Samsung logo missing , inside drawers missing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the status of your Samsung refrigerator when delivered.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Amazing Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge. This replaced a 13 year old built in fridge that had no water and ice machine that kept breaking. Ultimately, it got annoying filling water and ice trays everyday so I began looking at fridges during Black Friday. I absolutely love the two options of ice and it is able to keep up with our ice use. The pitcher is a very nice touch. There is tons of room in the fridge and freezer so the easy access door is perfect for kids. The touchscreen is nice that I can put family photos and my work calendar. Ring works great on it and Amazon music works well as well.
I would recommend this to a friendNo Arlo camera/doorbell support, no current temp
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No Arlo camera/doorbell support, no way to know the actual CURRENT TEMPERATURE of the refrigerator (only the SETPOPOINT) either through the screen itself NOR via the app. Spotify only via streaming from your cell (not an actual self-contained app gets installed on the refrigerator's tablet) Samsung dropped several balls here. How do you miss things like this when this is marketed as "an internet refrigerator?"
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidR, thank you for bringing this to our attention. Your opinion matters to us. We appreciate you taking the time to write down all the details of your experience with your fridge. We continually improve our products and services, and your feedback is vital to that process.
Have a great day.
^Camille
Beautiful product, Many Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this fridge, but too many issues. I have had technicians out three times and the problem has only worsened. The ice maker over flows and the excess ice falls under the door onto my hardwood when I open the door. The ice has also melts and creates one big block. The ice maker also makes a very loud consistent knocking noise when turned on. Alexa also only works approx 40% of the time. Timers get stuck on and are only able to be reset through the settings. You have to free up an entire day for the repairs (so far I have had to take 3 full days off of work). They only call to provide a two hour window by 10am on the morning of the repair. Will not replace or refund my money until the 4th time. The first time no repair was done. The last two times the exact same repair was completed. Samsung is requiring a 4th attempt at the repair in order to refund or replace the unit. Very poor customer service by Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hearing the experiences you had with the refrigerator saddens us. We'd love to extend our assistance, DanielleL.
For better assistance, we would love to speak to you directly to have your refrigerator inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146556292, to help our team pull up your information.
Have a great day!
^Chrystel
I love this refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I walked into the store to purchase a refrigerator, I just happen to see something with color blocks and I said I like that refrigerator Kent what color can I get and I ordered it not realizing this refrigerator has speakers it plays music for me. I am totally in awe. I love it.
I would recommend this to a friend