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Customer Ratings & Reviews

Your price for this item is $2,049.99
The comparable value price is $4,099.99

Customer reviews

Rating 4.6 out of 5 stars with 221 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers commend the Bespoke refrigerator for its exceptional storage capacity and sleek design. Many appreciate the ice production, overall performance, and various features, including the convenient beverage center. The size and quiet operation are also well-received. However, some customers have reported issues with the door operation and temperature control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 221 reviews
  • Rated 5 out of 5 stars

    Modern look with cool features

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It appears that Samsung has figured out some of the problems from their earlier models. The icemaker is no longer in the refrigerator and the compressor inverter are upgraded.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek fridge. Love the automatic door function and the auto fill pitcher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy with new refringerator. It has good functional and great organizer. The delivery guys were very helpful with good explanation.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Bespoke 4 doors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product because of 4 doors that is so economical when you open it .its very smart Bespoke fridge .perfect on the area where they installed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the fridge but broken drawer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the aesthetic of the fridge only reason I’m saying 4 starts is because I recieved a broken drawer on the top fridge and don’t know how to go about getting it replaced. I am not able to put weight on it or it really tilts down . Other than that love the storage, love how the inside is designed and fridge has been working great since I recieved it despite the broken drawer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was quick and the drivers were phenomenal. They were patient and kind with not only the equipment but with my children.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge very spacious and the freezer compartments help with storage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice box no more.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, love Samsung products but this they out did them selfs.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed, my fridge is still outside since 3.50pm PST,all attempts to get help to get it installed have been zero. Not sure what I am going to do. Very bad services. What a disappointment.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Every Feature is a Plus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has every feature I wanted! Slide out freezer drawers make everything accessible. The deep pocket shelves on the freezer and refrigerator doors are great for organizing. The width of the refrigerator allows for any size of tray or platter. Two kinds of ice cubes--one would be enough, but not complaining. The drink center is great! My favorite feature is the pitcher. So easy to put a pitcher of water on the table anti fills very quickly

    I would recommend this to a friend
  • Pros mentioned:
    Ice production
    Cons mentioned:
    Door operation

    Rated 5 out of 5 stars

    Awesome fridge but be aware of door thickness

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge!! The inside is highly roomy and the water station is very cool and guests have enjoyed trying to figure out the fridge. We use the water container for teas off and on. Since the bottom right section is customizable for temperatures, we currently have it semi-freezing for our yogurts (to sort of have a froyo) and it works very nicely. So much better than the pull out freezer French door combo we previously had. One thing to note: The doors are thicker than traditional fridge doors, like significantly thicker, about at least 5-7 inches in total thickness, so keep this in mind when measuring your space placement. For example, our fridge placement has an angled corner pantry on the left side and then normal cabinets on the right side. The fridge sticks out a little further from the cabinets overall, but when the left doors swing open, they are actually touching the left walls of the pantry and might end up scraping some paint off overtime or having some dents. This is more important when considering that on the bottom left door (the freezer), you need a certain level of clearance to successfully pull out the ice drawer (otherwise you have to reach in uncomfortably since it is sort of low). Haven’t thought of a solution to this yet other than to pull the fridge out further from the wall…I think this is really due to the thickness of the doors overall… other than that, fridge is awesome

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    So far, so good.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Samsung side by side that had to go because I’m so tired of stainless steel. I wanted the four door with all white panels but it was priced much higher than this one. I think Samsung discontinued it, leaving the four door as this or the one with the custom panels. I like the white glass so much. Fingerprints wipe off with a damp rag. No need to get the stainless steel cleaner out and polishing and polishing. The automatic opening refrigerator doors are very nice but I fear it’s something that will eventually fail. The beverage center is something I had to have. I love the pitcher that constantly fills itself. I also love the two kinds of ice and where the bins are in the freezer. Getting ice out of the door in my old refrigerator was hilarious. It would shoot out IF the cubes didn’t jam in the chute. If they did jam, you would get crushed ice whether you wanted it or not. The only reason for a hit on the stars for storage is the top shelf is practically useless. There is very little that fits in that shallow space. So far, only eggs fit there. I’m tempted to just remove it.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love it. Fridge opens nice and wide and can fit a lot of stuff. Bottom is awesome because I have different options on the temp. Right now I’m using both as a freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds fancy, but is so functional.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator! The biggest reason is none of thee features are single use - everything plays a dual role. The beverage center has thee refillable pitcher AND the nozzle for filling water bottles. There are 2 different forms of ice. the lower right compartment can be a fridge or freezer. The shelves are all easily movable , so can be changed as your needs change without a lot of hassle. And even though the auto-open door feature sounds like it's just unnecessary, it has made prepping for large meal events when I'm by myself so much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ice production, Overall performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great aesthetic look. Love the four doors and the fridge has more than enough capacity for our needs. Everything is working great and ice maker generates plenty of ice for us. Great purchase. Would recommend to others if on the fence!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought it open box and glad we did because we struggled to get up up the stairs and thru the door. But i love all the space. Im 5’3 and cant reach the back of the top shelf but our old fridge always looked packed abd couldnt find things which is not the problem with this one. I accidently had the flex zone to soft freeze the first night and out ice cream was melted enough to eat it that night and then we threw it away. But i love the alarm if door is accidentally left open. We also love that the top main doors are auto open per thr setting. Actually being able to use icemaker and filtered water is a step up for me also. All the trouble of our own instal i would do it again for this fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ice production, Overall performance

    Rated 5 out of 5 stars

    Great fridge with tons of space

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this Samsung fridge with Beverage Zone for several months now and we still love it! It works great, has tons of storage and the auto-refill water pitcher is the best. We did order some extra drawers to put in just for organization. Would definitely recommend this model!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Please read or you'll be sorry!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have you ever met a person that was beautiful on the outside but ugly on the inside? Well that's what I got with this refrigerator! It worked for about 2 years with no problems. Then we started hearing loud bubbly popping sounds that would scary the B-JESUS out of you at different times during the day and especially at night. Technicians came to the the house multiple times but couldn't figure out what was causing the noise because everything was reading fine during their analysis. Well it finally took for it to stop cooling except for the freezer part for them to figure out that the compressor was bad. We got the compressor replaced and it still didn't fix the problem but hey the freezer worked and it still produced ice. Today which is 10/11/2024 come to find out that the fridge can't be fixed! WOW! I spent over $4,000 grand plus another $280 for the technical support plus time and suffering just to find out that it can't be fixed! I'm waiting now on a review to see what the next steps for me to get this thing replaced! To make a long story short, please purchase the extended warranty because if you don't then that's your gluteus maximus! Wisdom is knowledge and I just passed some down to whoever took the time out to read this! Take care!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with this purchase. Beverage center is so convenient and the two types of ice are awesome also! We use the bottom left as the freezer and the bottom right for a beverage fridge. Love to have the option to switch around temp zones!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 4 out of 5 stars

    Great fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design, spacious refrigerator, like to have to hybrid section for fridge- freezer, the ready to go water pitcher is so convenient, dislike ice tray maker in freezer, ice scoop is too shallow. Quiet refrigerator.

    I would recommend this to a friend
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