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Customer Ratings & Reviews

Your price for this item is $2,049.99
The comparable value price is $4,099.99

Customer reviews

Rating 4.6 out of 5 stars with 143 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the Bespoke refrigerator for its exceptional storage capacity and sleek design. Many appreciate the ice production, overall performance, and various features, including the convenient beverage center. The size and quiet operation are also well-received. However, some customers have reported issues with the door operation and temperature control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 143 reviews
  • Rated 5 out of 5 stars

    Amazing Technology

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The non-fingerprint stainless steel is a game changer if you have kids. This is a beautiful addition to my kitchen and I couldn’t be any happier with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great new fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB was great with the problem we had with the first fridge that was the wrong model and was damaged too. We resolved the misunderstanding and we got the fridge we wanted. Love this smart fridge!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. Enjoy all the features it comes with and love the automatic motion detection to open the door. Just needs more spots to move the shelf’s around

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek, Functional, and Spacious

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did a lot of research and looked at a lot of refrigerators. We settled on this one based on style, functionality, and limited reviews. Hope it lasts for years to come!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good refrigerator, i recommend is beautiful nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new refrigerator. Easy to access everything in the refrigerator and freezer. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this fridge especially when I needed a new one and got my price match a steal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have not received the Fridge yet so it’s hard to review it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is great, delivered was on time. Love the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, cant wait to try it soon in my kitchen

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy with Best Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first refrigerator did not work. Had to wait a week for another one to be delivered. Meanwhile our food we put in the first refrigerator went bad and they didn’t give us replacement cost for our spoiled food. Plus the new refrigerator only came with one ice scooper. Not happy with Best Buy service

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Asking for a review when BB dropped so many balls.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are they kidding? Lol! They blew us off on the delivery! 100% just wasted our time and didn't even let us know they would not be coming! Just rescheduled it and thought we would be ok with it. We were not. No one had even called us to try and make it right. Never purchase from Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand that your overall delivery experience can be disappointing.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to follow up on the refrigerator delivery. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 3 out of 5 stars

    Not for tall people

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not made for talk people. 6'3 and getting ice is such a headache. You have to get in the floor to pull the ice rack and use it. Or anything from the lower portion as is goes into the fridge

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Appliance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great, if it came in perfect working condition.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there, SocratesV.

      We are glad to know you love your fridge. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, the fridge didn't work. I had it in my possession for approx three days and at no time did it get cold

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to have a better experience using your refrigerator, EricS. Let's help you out.

      Please refer to the link below to address your fridge's concerns. For tips, click the hyperlinks and watch the embedded video.

      The refrigerator or freezer is not cooling at all:
      https://www.samsung.com/us/support/troubleshoot/TSG10003479/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please include reference number 1151276531 in your message so our team can locate your information.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    BB still hasnt installed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator still isn't installed, so I cannot properly review it. I ordered this refrigerator and it was dropped off by the crew saying that they werent the ones who could install it, so it was ropped off into my garage. A week later another crew came out complaining about how long their day was and claimed to have a paperwork issue that wouldnt allow them to install it. I have had the refrigerator for 2 week now. It sits in my garage looking beautiful but not actually functional. If you are going to buy it, dont go through Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Total Customer Care Fail

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge, but the customer service that dragged on inexplicably from Oct 15? Through Oct 25th, multiple times daily was brutal. To the point I have to file a reimbursement claim.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We are here to assist you anytime. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to discuss your experience and address any other issues you may have.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    .

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as no finger prints . But have lot of finger prints.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We understand your disappointment with your refrigerator leaving fingerprints on it. Let us help.

      This model of refrigerator is stainless steel; however, it is not fingerprint-resistant.

      Here is a link to the user manual. Please go to page 80 for the cleaning guide to lessen the fingerprints left on the refrigerator.

      User manual.
      https://downloadcenter.samsung.com/content/UM/202407/20240705161755898/T-TYPE_RF9000DC_DA68-04752V_EN_MES_CFR_240705.pdf

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147387187) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a Samsung and this company doesn’t care about the customers, just your money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Ice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker already not working properly. Had it for 4 weeks

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Maximizing the features of your refrigerator is crucial. Let's gather the necessary information to ensure the fridge operates smoothly.

      The link below will guide you in ensuring the ice maker is running properly. Select the scenario that best fits your situation and learn more by checking the hyperlinks and watching the embedded video.

      Samsung ice maker is not working:
      https://www.samsung.com/us/support/troubleshoot/TSG10002387/

      Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147562292) to help our team pull up your information when you message us.

      Have a great day,

      -Ernest- Samsung