Customer Ratings & Reviews
- Model:
- RF29BB860012AA
- SKU:
- 12373332
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Samsung - Bespoke 29 cu. ft 4-Door French Door
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, great fridge. Love the pitcher in the door.
I would recommend this to a friendUnsure….yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the whole concept but already have issues with ice.
I would recommend this to a friendEghhh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 years the item broken the fridge section would not stay cool and I called out to get it fixed and they quoted me $1,300 for the issue at that point I went and bought a new fridge. It has good amount of storage but only working for 3 years idk about thag
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, OksanaG.
Thank you for choosing Samsung for your fridge needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Samsung Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Many options to use from the flex drawer to the beverage center. I have really enjoyed this fridge!
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator makes to different types of ice. The refrigerator even have an alarm on it just in case you leave it open.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MykeeshaR,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Rodel
Love it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. It is very easy to use and the drawers and ice maker are well placed and efficient.
I would recommend this to a friendMEL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really a neat fridge. Enjoying the options, small and large ice cubes, easy use of space with French doors.
I would recommend this to a friendAwful Customer Service - Ice Machine Broke
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice Machine broke 3 times - Samsung Customer Service was horrendous. Wait time for over 9 hours (3 p.m. to after midnight for a return text) - finally connected with them the following day and they slow walked a long string of steps for me to "troubleshoot" the fridge, only then to challenge the warranty (I'm 6 months after purchase). After arguing for 2 hours they finally scheduled a service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David,
We know how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150185041) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an amazing refrigerator, it has so much space and the extra drawer is used for my kids snacks
I would recommend this to a friendDefective Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective product sent twice. I had to choose a different brand. Honestly, i like the way they design the product but not at this time. It needs intensive quality control.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this, don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 / available 24 hours a day. They can answer your question or transfer you to your local store to discuss your experience with the received unit.
Have a great day.
^Charles
Ice maker is not working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this fridge 3 weeks ago and the ice maker stop making ice.the very first day it took so long to start making ice then it was very slow it work for few days and sudenly it did not do any more ice.poor quality ice maker
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jose,
We appreciate you giving us a review about the Samsung refrigerator. We apologize for the inconvenience since the ice maker stopped making ice.
To help you with this, I will provide you with a link that indicates an article about ice makers.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You can also check the available ice maker repair service.
Here's a link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144660913
Thank you for choosing Samsung, and have a great day!
^Rainly
Never delivered
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was damaged on delivery and sent back. The new delivery has been canceled 3 times and I have yet to receive the fridge. It has been 4 weeks now and no fridge. Maybe it will get here on the 4th attempt who knows
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi James K,
To better assist you with this issue, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
-Leo
Did not last 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator lasted 22 months - the compressor went out and the refrigerant was not holding pressure after the tech replaced the compressor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mindy,
We can't imagine what you are going through right now with your refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151398536) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Damaged product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged from the bottom seem like the weight is too heavy for the piece in the bottom
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nandez,
To better assist you with your refrigerator that came damaged, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
Nicole
Shelves height problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like the height of the rows you only have 1 option. And i cannot fit any drinks upright if not at the doors.
I would recommend this to a friendBrand response from Samsung
Posted .IsabelleP, we understand how you feel about the height of the shelves. Allow us to help you with this.
Here is a link for tips and tricks on organizing your fridge. Please click on every option available.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
Fridge review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really enjoy the new fridge works great. We love the space inside
I would recommend this to a friendBespoke
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent model colours look great very efficient and giod looking
I would recommend this to a friendLook great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great have yet to see how well it performs will update later
I would recommend this to a friendGreat
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get size just wish the freezer would be bigger but love the other features it has
I would recommend this to a friendBrand response from Samsung
Posted .Hi JulioL,
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator only thing is water that is dispensed is kind of warm.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Bees,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator water dispenser dispensing warm water. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF29BB8600QLAA/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144529457
Thank you for choosing Samsung. Have a great day.
-Trisha-
