Customer Ratings & Reviews
- Model:
- RF29BB860012AA
- SKU:
- 12373332
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Be warned
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't make it 2 years without a major issue that ruined hundreds of dollars of food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire more about what transpires with the refrigerator and would like to assist as soon as possible, SergioT.
We suggest contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Horrible serve, damaged refrigerator delivered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a refrigerator with dents. I’ve been calling everyone and no one has helped. Never again will I purchase anything from this store! I give it 0/5 stars
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting to receive whole product. The delivery team damaged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your disappointment about what occurred with the refrigerator.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need further assistance with the product. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Samsung bespoke refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the refrigerator a month ago and got the refrigerator after a month and that too without the panels . The refrigerator is sitting in my kitchen just like a metal box with no panels .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Geeta.
Thank you for bringing this to our attention. I see you have some concerns with the Bespoke 29 cu. ft 4-Door French Door Refrigerator with Beverage Center not having the panels. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Looking into the information you've provided, the fridge that was ordered is a custom panel-ready fridge, but the panels need to be ordered separately.
You can contact our BestBuy Customer Service department at (888) 237-8289. available 24 hours a day to order the panels or use the link below to order.
Bespoke Panels
https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Bespoke+Panels
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144607134
Have a great day.
^Charles
Ice drawer keeps freezing shut.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice draw keeps freezing shut. Do not like this configuration. Like both mini and full cubs. Which the ice was auto fill cup and not needing a scoop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Serving our customers with quality products is our top priority, SamW. Let's get your ice maker working at its optimal performance.
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. Please check this link for details.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
There are a few factors that can cause an ice maker to not work. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required. Please check this link for details.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145568187) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
A Great Refrigerator!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent refrigerator! It is so spacious and I really love the lights inside the refrigerator. My wife loves the auto pitcher refill. And the ice maker is great! The two different types of ice is always full and ready. We've only had the refrigerator for about a month, but we have had no issues or complaints! We are both very pleased with this choice! We both highly recommend this refrigerator!
I would recommend this to a friendDelivery date fiasco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got delivered. They kept pushing my date back and I end up canceling.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello QuentinS,
We understand that you overall purchasing experience can be disappointing.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that fit your needs better.
Thank you.
-Angelica
Review
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker stopped working after 3 months. Would not recommend Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that owning a refrigerator with a non-working ice maker can be disappointing, JoseS. We're here to help.
Here are the resources to help with the ice maker that is not functioning correctly. Click the bullet point of the same experience you're having with the ice maker to troubleshoot it on the first link and watch the full video of the second link.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146829897) to help our team pull up your information when you message us.
Thank you.
-Angelica
Crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went bad after 18 months. Doesn’t hold proper temp
No, I would not recommend this to a friendBrand response from Samsung
Posted .Making sure your fridge is cold enough to preserve food is important, MatthewjR. Let's get the information you need to ensure your refrigerator is cooling properly.
You can learn more by clicking the link below and checking the hyperlinks and the video embedded; kindly select the scenario that best fits your situation to get the best guide on how to quickly and easily fix the cooling issue with the refrigerator.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146990935) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had a problem with it since we got it not very happy with it right now
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146473412) to help our team pull up your information.
Have a great day,
-Ernest-
Samsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered refrigerator is not cooling properly and will need to be replaced.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for sharing the status of your appliance when it was delivered.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Love it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my new fridge. Having a water pitcher in the door is great, I use it all the time. It takes some getting used to having no handles like my last fridge did but it didn’t take long. Plenty of space for everything and center drawer is handy for drinks or as a meat and cheese drawer. I would highly recommend this Samsung fridge.
I would recommend this to a friendComplete Failure
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a terrible experience. Best Buy totally failed me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Some one hit the button
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was damaged on the bottom the guy s tell me about it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
FADA
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water taste is so bad. It looks so cheap. The doors are not level at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for reaching out. We are saddened that the fridge's water tastes bad and the doors aren't leveled. I understand that this experience is not ideal.
To help you with this, I am providing these links below to guide you on the concern that you're having.
Kindly click this link about Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
How to fix your refrigerator's water dispenser:
https://www.youtube.com/watch?v=XR86_O-ZfFA
Ho to level your Samsung Refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
You may also check out our youtube video on how to balance your fridge:
https://www.youtube.com/watch?v=56WIrCOKoiI
You may also check the User's Manual on pages 30-31 about Leveling your fridge and 55-66 about Maintaining your Samsung Refrigerator:
https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144801760
Thank you for choosing Samsung. Have a great day!
^Chrystel
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator just looks good don’t work well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you taking the time to share your review with us, Tudy! If you require further assistance in the future, please do not hesitate to reach us through the channels listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
—Vannesa
Double charged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was double charged for this item on July 15th 2022
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at 888) 237-8289 is available 24 hours a day to claim a refund for the double charge.
Reference Number: 1144745225
Have a great day.
^Charles
It works as nice as it looks.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge. Really helps the kitchen stand out. The beverage station and water pitcher has quickly become a favorite feature.
I would recommend this to a friendCool Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely elated with our purchase of this refrigerator! We find we have all kinds of room in the refrigerator as well as the freezer and we love the two size cubes!
I would recommend this to a friendGreat Refrigerator.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great refrigerator. It is a perfect size, and easy full-door access. Hightly recommended!
I would recommend this to a friend
