Customer Ratings & Reviews

I absolutely LOVE my new Bespoke Fridge!! I am so happy that I chose to not listen to all the naysayers, and go with my gut! It is beautiful, and functional! (Also yes, I have had the GE Cafe- it is not any different). It is also huge inside! I was on the fence with whether I should get the family hub, or not- but am so glad I did. It makes it so much easier to access the refrigerator settings- and add reminder notes to yourself haha As far as the settings- one thing to note, as it seems no salespeople know this. You CAN stop the icemaker from making ice. I kmow, most people like ice, but unless I am having a party, I do not need, or use ice. I would rather utilize the freezer space. That was seriously the only reason I was considering a diffuser fridge. I have only had it a week- I will update if anything changes, but so far, I am in love!

The Family Hub is a game-changer – I can check the fridge contents from my phone, create shopping lists, and even stream music while cooking. The storage space is huge, and the flexible shelving makes it easy to organize everything. Plus, the cooling is spot on, keeping food fresh longer. It’s a bit of an investment, but totally worth it for the convenience and tech features! Highly recommend. Absolutely love it and no problems it's been a year!

This refrigerator is roomy and has plenty of room for everything. I love the 2 different size ice cubes a regular size and a smaller size. I like the hub as Everyone can leave notes to each other put in birthdays and it works with alexa as well and you can pull up recipes while your cooking. I also love that the water pitcher refills itself and there is a cold water dispenser as well if you don't want to use the pitcher.

Love it! Looks sleek and modern! Beautiful fridge inside and out…. Connects via WiFi to Ring and television! Adjustable shelving for when I have taller items is a game changer. Beverage center is fantastic cold water always on hand! Can add veggies or fruit for added nutrients… My ice maker has NO issue. Extremely quiet while dispensing water. Just love it! Lots of room for family of 4!

Great fridge love the ring feature plays tv and music and I mean just look at it! Fits in my space I love love this with every penny

Great refrigerator with awesome features. It is smart and has newly installed cooling system Best buy crew were professional and installed it in a great manner.

Best fridge we have ever had! Great storage. Screen is great

HORRIBLE EXPERIENCE. The white UPC sticker is stuck on front side and won't come off. I told the installer and he basically said that all Samsung refrigerators have the sticker in that location and that if I had custom builtins it wouldn't be visible. So if a person doesn't have a custom kitchen, they have to have a big White UPC sticker on the front side of their refrigerator where it is very visible. That makes no sense at all from a company that has been in business as long as Samsung. What were they thinking? He also said that it's not his job to remove stickers, and I can try to use hot water if I want it removed. Then, he turned on the refrigerator and set up the smart hub while I was in another room and when I asked how to use it, he said there's a manual in the refrigerator that I can read. I had waited a week for delivery without any refrigerator and was so excited to finally have a smart device and looking forward to exploring all the functions. BESTBUY really did an absolutely horrible job with delivery and set up. In the last 20 years I have purchased every single electronic device I own from BESTBUY; TV, dishwasher, washer/dryer, computer, etc. I will never purchases anything from them ever again. You have really let your customer service fail and lost a loyal customer.

This refrigerator is very handy for my family. We are able to meal prep because it is so big and has a lot of departments. It also has a lot of features. One of the best features is that it takes a picture of things that are getting low inside the refrigerator you can also download music , photos, and recipes.

Love the fridge it’s amazing! Can’t believe you can watch television on it.

I recently upgraded to the Samsung BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub in Gray Glass, and it's been an excellent decision. Samsung has really improved on the last generation in meaningful ways. The water dispenser is much better—more responsive and better designed. The built-in water carafe is a standout feature—super convenient for quickly filling up or keeping flavored water chilled and ready. One of my favorite parts is the Family Hub tablet on the door. It’s incredibly useful. I love using it to show photos, stream Spotify, set timers, and consult Alexa. It’s also great for staying informed about what’s going on with the fridge—like what’s inside, if anything needs replacing, and more. It's a real hub for the kitchen. The gray glass BESPOKE panels are beautiful and make the fridge feel like a modern centerpiece rather than just another appliance. Definitely recommend—if you're looking for a stylish, smart, and highly functional refrigerator, this is it.

This refrigerator is not just a appliance is a tool with the screen that doesn't just let you see the inside but servs as a tablet, note pad, etra alexa, picture boad, draw pad for the kids. Also can be a peace of art an expression in your kitchen. Great job samsung making a great fridge into much more.

Beautiful and very spacious fridge, perfect for my family. My kids love to write msg on the note pad.

We LOVE this fridge!! Our old Samsung fridge was inherited from the previous owners when we bought our house, and it was showing it's age: not cooling well, making noises that it shouldn't be making, etc. So, before it went completely out, we decided to buy a new fridge that was a truly "modern" appliance, with as many "bells & whistles" that we could afford. We've had it since 03 Dec 2023, installed it ourselves, and haven't had one problem out of it so far. We love the Android touch-screen tablet that is built in to the right door, and the fact that we can view the contents of of the fridge while we're at the store, to see if we've forgotten anything. Also, the touch screen plays music, and let's us watch TV while we're in the kitchen. Great item to own!!

This refrigerator is fantastic. It looks great and has some many different features.

Excellent refrigerator with Family hub. My kids love playing with that. Extra spacious with modern look. A perfect fit for my house and good thing is can change the front door panel and choose any color.

The whole family LOVES this refrigerator. The Google calendar took some getting used to given we all own iPhones, but now that we’re in the habit, so nice to have all of our activities front and center. Have had an external ice/water station for over 20 years prior to this and don’t miss it one bit. Love the two different types of ice with sliding cover to keep the ice clean. The autofill water pitcher is awesome. And the added and more efficient fridge space has been a game changer. Very thoughtful design that has allowed us to organize our food better.

Love the frig size and panel. It syncs with tv but cuts out. I haven’t synced photos yet but I like the abilities if I want too. Toddlers love the white board. That saves me cooking and knowing they are right there with me.

So far this fridge is great...the family and I love the water dispenser and water pitcher. The screen is great, calendar, pictures. Well worth it to us.

I love this fridge. It has everything, functionality and style. It’s one of my favorite appliance in my kitchen! Guests also can’t stop raving about it.