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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 75 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers are impressed with the Bespoke 4-Door Flex Refrigerator Panel - Bottom Panel for its easy installation process and beautiful design. Many customers mentioned how simple it was to install the panel, and they appreciated the variety of colors available. The glass panels were also praised for their stylish appearance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-75 of 75 reviews
  • Rated 5 out of 5 stars

    Nice texture

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good.. looks beautiful.. love to have bespoke panela

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Colorful

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the selection. Was able to express ourselves using unique colors.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Classy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Classy. I love it. Matches my base cabinets and brightens my kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Gorgeous

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So fun and add a splash of color to my kitchen that is all white and greys

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The panels were really good and the quality on it was amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Happy with the panel. Very nice color and feel to it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dented..

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received dented piece. Watch it box was in good shape.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Reference Ticket Number: 1144775267

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Don't trust reviews of Samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't realize this would be such a fingerprint magnet. It's pretty otherwise, but its higher maintenance than stainless steel. It took almost two months for Best Buy to find someone who knew how to install them. It sat panel-less for two months. Also: Don't trust the reviews of the product. I keep writing it only to be blocked either by Samsung or Best Buy? How do i know this? I reviewed the main fridge and a week later got an email saying "don't forget to review your fridge to get bonus points," I did it three times over six weeks. Last i checked I still can't find the review.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really happy with this penal make my freeze even batter

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Firedge Door

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friedge was recieve firts but this part no. Had to wai 3 months for it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with the washer door and top what made of, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day.

      Melardo Samsung

  • Rated 1 out of 5 stars

    worst delivery and many mistakes

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most ridiculous delivery process I've seen from bestbuy. Ordered in November, they had this in stock MULTIPLE times and decides to not give us our panels and by the time the fridge was ready to delivery they run out. Once the fridge got here the panels didn't deliver with it and bestbuy MARKED IT AS DELVERED? So frustrating working with their delivery process. If I can give this a negative star, I would. Honestly if I didn't already have the fridge I would return everything I bought from bestbuy and just get it from homedepot.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.

      Your reference number is 1144647752.

      -Noraina Samsung

  • Rated 4 out of 5 stars

    Replacement glass panel

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As described, in good condition except it arrived in open box, missing some styrofoam cushioning. We’re lucky it was Not damaged since it’s glass.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Beautiful color!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful panels on the refrigerator! I love the color.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Meh.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good for what it is, also i don't understand some of these 1 star reviews you're rating the product not the service.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful Service, Bad Management, Zero Stars!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been almost 2 month with multiple attempts but BestBuy can not deliver it. Free Installation is a complete lie. Delivery people don't know how to install and GeekSquad doesn't show up to appointments. Just go somewhere else if you really need a panels.

    No, I would not recommend this to a friend
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