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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 8 pm
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$198.99

Customer reviews

Rating 4.2 out of 5 stars with 193 reviews

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    Rating 4.2 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 193 reviews
  • Rated 5 out of 5 stars

    Bespoke Refrigerator Panels

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The glass panels do what they were designed to do. The ability to match current other appliances. They look Great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arrived damaged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived damaged, had to return, and there are none left in stock. Kind of disappointing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The panels arrived after we got the refrigerator but they are installed now and look great. The technician that came out to install did an excellent job. We are very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nightmare delivery. Great panels

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theyre panels! There isnt much else to say. They get the job done. The worst part is getting them to your house. Its incredibly difficult to get ahd of these things and the best buy website is horrible about scheduling delivery for these. I do not know why. Avoid at all cost if they havnt sorted out the inventory issue. Youll be waiting 3 months like we did.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not really customizable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with look of glass panels we bought, although Samsung now has a fridge showcasing custom art panels. But you cannot buy those panels separately. Kind of defeats the reason for buying such an expensive refrigerator. Not happy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JoeCool.

      Thank you for bringing this to our attention. I see you have some concerns with the Bespoke 4-Door Flex Refrigerator Panel - Bottom Panel - White glass custom design option. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.

      You can design your one-of-a-kind MyBespoke fridge panels with one or both French Doors ($250 per panel) and Samsung will deliver them directly to your home. Create your design when you purchase a Bespoke refrigerator from Samsung.com, or simply change out your existing Bespoke French Door fridge panels with your custom-designed panels.

      Samsung’s MyBespoke custom-printed panels will be available later this year on Samsung.com. Sign up to receive more information.

      I highly recommend visiting this link for the reference guide:

      Your Story, Your Design – Customize Samsung’s Bespoke Refrigerators with Your Own Artwork and Photos https://news.samsung.com/us/customize-samsungs-bespoke-refrigerators-your-own-artwork-photos/

      Sign up Page
      https://www.samsung.com/us/homeappliances/bespoke/refrigerators/digital-printing/sign-up/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144639264

      Have a great day.

      ^Charles Samsung

  • Best Buy Employee

    Rated 5 out of 5 stars

    No issues

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    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great accurate panel and coloring no issues and will buy more

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Panel delivery finally

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great and exactly what we wanted. We weren’t happy that it took 11 months from ordering and 6 months from delivery to get this panel.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate you informing us of your experience purchasing one of the refrigerator panels and the waiting time for it to be delivered.

      Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Bespoke color panel beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install! Looks amazing.Interchangeable colors are a plus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung bespoke white refrigerator panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Easy to install.Definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Panel is Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The panel is OEM and fits perfect. Had no issue with matching the existing panels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and romantic color. It is very easy to keep clean!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Custom Look! Your Choice!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great feature. I was able to match my cabinet doors! Easy to install. Brings my kitchen up to date and beyond!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    beautiful white panels!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely love our new fridge! the unit looks beautiful and sleek. Most importantly, the ice machine works WAY better than their previous models. the beverage center also comes in handy when you need to serve water to multiple people at a time. we love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it! Looks awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was an issue with getting the wrong panel delivered once but otherwise it is beautiful and looks great in my kitchen! Will be purchasing in other colors!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color of this gray glass door. It cleans up easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful glass panel! Easily cleaned with glass cleaner sprayed onto a cloth (you can spray the glass panel without the electronics directly with the cleaner, but spraying it on the cloth and wiping both top glass panels prevents any spattering of the cleaner directly on the panel with electronics).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke glass panel.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the product and the install. Blue panels are very nice..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service rep helped us pick the right washer and dryer and price matched. It runs great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Finger prints

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking but be prepared for the finger prints issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color and product. Customizable color. Satisfied.

    I would recommend this to a friend
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