Customer Ratings & Reviews
- Model:
- RA-F18DU4QL/AA
- SKU:
- 6492363
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the easy installation, beautiful design, and vibrant color options of the Bespoke 4-Door French Door Refrigerator Panel. Many customers also mentioned that the ice maker works better than previous models. However, some customers experienced delays in receiving their panels and a few had issues with broken panels.
This summary was generated by AI based on customer reviews.
Fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait a year for our install but love it. Live water and ice system
I would recommend this to a friendBest Buy still the best store to go !
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is amazing !!! Super fast shipping and awesome customer services !!
I would recommend this to a friendBILL IN PINE KNOLL SHORES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY BEST REFRIGERATOR WE HAVE EVER HAD! GREAT FEATURES THAT PROVE TO BE INTUITIVE TO USE.
I would recommend this to a friend- Cons mentioned:Delivery time
Bespoke or Minn?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if is my move to Minnesota or the Samsung Bespoke fridge. This has been canceled, deliveries canceled showing up and not having panels. I have been a Best Buy customer for decades. This service may drive me away from using Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are here to assist you anytime. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to inquire why the panel's delivery was canceled and discuss other options.
Have a great day.
-John
Like new with better price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item is like new there is no issue with it, I love it
I would recommend this to a friendfridge of my dreams
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gorgeous! The Samsung Bespoke French door fridge is a dream come true. The glass panel fronts make stainless front fridges look so yesterday.
I would recommend this to a friendBespoke replacement panels
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful product and finish the green is a major upgrade feom the original white color.
I would recommend this to a friendA nice panel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice panel I'm sure. It isn't installed yet but they tell me it's on the way.
I would recommend this to a friendDoor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New door strong sturdy no Dents stainless steel GreY
I would recommend this to a friendSo glass
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very glass. Smooth. No non-glassiness to report. Indeed, this glass is not other than glass
I would recommend this to a friendShipping it was a mistake
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panel showed up damaged after waiting 2 months for it. Ended up using damaged part as to not wait for another
I would recommend this to a friendBrand response from Samsung
Posted .Hi LaurenF,
We want to speak with you directly to provide a better option for your damaged refrigerator panel.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146024681) to help our team pull up your information when you message us.
Have a great day.
-John
Large and in charge.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All you could want in a refrigerator. Large storage area.
I would recommend this to a friend- Pros mentioned:Ease of use
Good product sold by a terrible company
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be prepared to wait an indeterminant amount of time for this product to ship to you. Our refrigerator took two months to arrive and then the panels took another three. Best Buy provides no support at all once the sale is closed. You are on your own to track the shipments. The glass panels themselves are very nice and seem durable. Easy to clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Samsung refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase and delivery. BEST BUY did well.
I would recommend this to a friendSamsung - Bespoke 4-Door Panel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door panel was very easy to remove and replace.
I would recommend this to a friendExtremely long wait time
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The products I received are fantastic but getting them through Best Buy was a headache and a half. I bought new appliances on Sept 5, 2022 and just now June 7, 2023 (9months later) was I finally able to get everything. If you can I would suggest going and buying your appliances from someone else.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to provide your feedback on your order.
Have a great day.
-John
French door panel
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great ! Ordering another glass color!!!!!!!!!
I would recommend this to a friend- Pros mentioned:Color
Black stainless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little unfortunate that you have to purchase the panels separately but the color is amazing.
I would recommend this to a friend - Cons mentioned:Delivery time
Do not Buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible Delays. Ordered this in Late November and now it's half way thru May and STILL NO Panels and no updates, no communication, nothing!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with your delivery, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Panels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was hard to go back and forth to get the panels as they didn’t come with fridge. Samsung didn’t wanted to get us for free and hard to get it from best buy also
I would recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for leaving us a review of your overall experience with the panel for your Samsung refrigerator. We'll be glad to look into this for you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica